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Abdul Qayyum

* Cell: 617-947-8306
IT Visionary and Practice Leader
Information Technology industry veteran in professional services and operations,
with expertise in business development, and managing IT infrastructure, securit
y and compliance practices. Expert ability to build, coach, motivate and lead te
ams operating across multiple locations in a matrix organization. Outstanding hi
story of establishing and growing IT practices, and ensuring timely delivery of
quality solutions and services. Track record of cultivating productive relations
hips with clients and partners resulting in repeated business and increased reve
nue. Proven ability to envision and strategize to develop new futuristic solutio
ns to gain market share.
Professional Experience
---SAVVIS Inc, Waltham, MA [2001 * Present]
$857 million in 2008 revenue - An IT Managed & Professional Services Provider wi
th 25 global data centers
--Arca Team Manager (2005 * Present)
Managed P&L and all operations for the Arca Business Unit consisting of direct r
eports and contractors providing IT infrastructure, product engineering, and IT
compliance services.
* Increased revenue by 36% by establishing three new services for the practice a
nd by growing current client accounts
* Reduced cost by 14% and increased efficiency by 23% by establishing KPIs for t
he first time and improving internal processes
* Orchestrated the enterprise disaster recovery environment spanning multiple lo
cations of a top tier financial company by managing 15 internal, vendor and clie
nt personnel
* Upgraded the entire production IT infrastructure of a top-10 bank by leading a
team of 7 application and infrastructure consultants
* Successfully managed multiple teams through the full life-cycle of projects, i
ncluding 3 multimillion dollar accounts, for the Fortune 500 in the Technology a
nd Financial industries, as well as working in the Federal space with DoD, NIAP,
NIST, CCEVS, MITRE, and Aerospace
* Completed all deliverables on time and within the budget over the course of 5
years by building consensus among the internal teams, vendors, clients and exter
nal auditors, and by negotiating unambiguous contractual agreements & establishi
ng deliverable responsibilities
--Project Manager / Master Architect (2003 * 2005) [at Cable & Wireless USA ac
quired by Savvis]
Drove IT initiatives to timely completion for the top tier accounts in the regio
n by providing leadership and direction, and by clarifying clientsâ business needs a
nd requirements.
* Spearheaded major technology architecture upgrade for a luxury hotel brand spa
nning 45 hotels and offices across 20 countries by leading a global team of 35
* Increased efficiency by 39% and reduced cost by 27% by improving and standardi
zing internal procedures, creating and documenting SOPs, and automating internal
--Technical Account Manager (2001 * 2003) [at Exodus acquired by Cable &Wirele
Designed and delivered quality technical solutions and managed key client accoun
* Championed a number of major infrastructure upgrade projects including upgrade
s of hardware, OS, software applications, database systems, networks, and VPNs
* Steered design and development of network and security infrastructure across 8
sites, and served as administrator of 100 Sun Servers, 30 network gear and fire
walls including Cisco PIX and Check Point Firewall-1
XEROX CONNECT, Waltham, MA [1999 * 2001]
An Information Technology Professional Services division of Xerox Corporation
--Team Leader / Senior Consultant
Fostered client relationships and established as trusted technical advisor to gr
ow client accounts.
* Grew a key client account from 1 to 12 consultants, and then led the team to p
rovide ongoing support for the clientâ s infrastructure needs
* Facilitated growth of infrastructure from 3 servers to 120 servers across 3 pr
oduction hosting sites and another 40 servers at development and testing sites b
y planning and implementing expansion for an online stock trader
Over 5 years of experience in Australia and Asia as Application Developer, Tutor
, and System & Network Administrator in the education sector at RMIT, and in the
marketing industry at The Market Linkers.
MA in Management (MBA) - Deanâ s List Award Honors, Harvard University, Cambridge, MA
Master in Information Technology (PGD), Royal Melbourne Institute of Technology,
Melbourne, AU
Bachelor of Computer Science, UCP, PK (formerly PICS associated with ASU, Jonesb
oro, AR)
Models / Frameworks: Diamond Model, VRINE Model, 5-Forces Analysis, PESTEL Analy
sis, Strategic Positioning, CRM, Industry Life Cycle Analysis, 4-Action Framewor
k, Value Chain Analysis, Curve Analysis, Six Sigma, Lean, Blue Ocean, Balance Sc
orecard, SWOT Analysis, ITIL, COBIT, GRC
Tech. Tools: MS-Office, Windows XP/2003/Vista, UNIX, Linux, Programming, DBMS, N
etwork & Security Appliances & Software, Application Architectures
Compliances: PCI, CC, FIPS, FISMA, HIPAA, SOX, CSF, 201 CMR 17
Professional Certifications
CISSP: Certified Information Systems Security Professional
PCIDSP: PCI Data Security Professional
Skills / Expertise
P&L Management & Revenue Forecasting, Strategic Planning & Business Development,
Leadership & Team Building, Process & Product Innovation, Consensus Building, R
elationship Fostering, Resource Management, Operations Management, Project Manag
ement, Program Management, PMO, Account Management, TQC Management, Compliance M
anagement, IT Professional Services, Solutions Consulting, Security Practice Lea
d, Compliance Practice Lead, Network & Security Product Engineering, Marketing S
trategies & CRM, Contract Negotiations, Pre-sales, Post-sales and Sales Support