DAFTAR ISI

LEMBAR JUDUL SKRIPSI....................................................................................i

LEMBAR PERSEMBAHAN .................................................................................ii
LEMBAR PENGESAHAN KEASLIAN SKRIPSI .............................................iii
LEMBAR PERNYATAAN PERSETUJUAN PUBLIKASI KARYA ILMIAH iv
LEMBAR PERSETUJUAN DAN PENGESAHAN SKRIPSI.............................v
LEMBAR PANDUAN PENGGUNAAN HAK CIPTA .......................................vi
KATA PENGANTAR............................................................................................vii
ABSTRAKSI...........................................................................................................ix
DAFTAR ISI...........................................................................................................xi
DAFTAR GAMBAR.............................................................................................xiv
DAFTAR TABEL..................................................................................................xv
DAFTAR LAMPIRAN.........................................................................................xvi
BAB I.........................................................................................................................1
PENDAHULUAN....................................................................................................1
1.1 Latar Belakang Masalah..........................................................................1
1.2 Identifikasi Permasalahan.......................................................................4
1.3 Maksud dan Tujuan.................................................................................5
1.4 Metode Penelitian...................................................................................5
1.5 Ruang Lingkup........................................................................................6
1.6 Hipotesa..................................................................................................7
BAB II.......................................................................................................................8
LANDASAN TEORI...............................................................................................8
2.1 Tinjauan Pustaka.....................................................................................8
2.1.1 Website..................................................................................................8
2.1.2 Technology Acceptance Model (TAM)..................................................9
2.2 Penelitian Terkait..................................................................................13
2.3 Tinjauan Organisasi/Objek Penelitian..................................................16
2.3.1 Gambaran Umum PT Pegadaian (Persero).......................................... 16
2.3.2 Visi dan Misi PT Pegadaian (Persero).................................................18
2.3.3 Struktur Organisasi PT Pegadaian (Persero)........................................18
 2.3.4 Tugas dan Fungsi.................................................................................19
2.3.5 Produk dan Jasa...................................................................................22
2.3.6 Tampilan Website PT.Pegadaian.................................................26
BAB III....................................................................................................................34
METODOLOGI PENELITIAN...........................................................................34
3.1 Tahapan Penelitian................................................................................34
3.2 Instrumen Penelitian.............................................................................36
3.3 Metode Pengumpulan Data, Populasi dan Sampel Penelitian..............37
3.3.1 Metode Pengumpulan Data..................................................................37
3.3.2 Populasi Penelitian..............................................................................39
3.3.3 Sampel Penelitian................................................................................40
3.4 Metode Analisis Data............................................................................40
BAB IV....................................................................................................................46
HASIL PENELITIAN DAN PEMBAHASAN....................................................46
4.1 Hasil Penelitian.....................................................................................46
4.1.1 Karakteristik Responden......................................................................46
4.1.2 Hasil Pengujian Validitas dan Reabilitas.............................................48
1. Hasil Uji Validitas...............................................................................48
2. Hasil Uji Reabilitas..............................................................................52
4.1.3 Hasil Uji Statistik Deskriptif................................................................53
4.1.4 Hasil Uji Asumsi Klasik......................................................................55
4.1.5 Hasil Uji Regresi Berganda.................................................................59
4.1.6 Hasil Uji Hipotesis...............................................................................60
4.2 Pembahasan...........................................................................................63
4.2.1 Pengaruh Perceived Usefulness Terhadap Behavioral Intention to
Use........................................................................................................63
4.2.2 Pengaruh Perceived Ease of Use Terhadap Behavioral Intention to
Use........................................................................................................64
4.2.3 Pengaruh Perceived Usefulness dan Perceived Ease of Use Terhadap
Behavioral Intention to Use.................................................................66
BAB V.....................................................................................................................62
PENUTUP...............................................................................................................62
5.1 Kesimpulan...........................................................................................62
5.2 Saran.....................................................................................................63
DAFTAR PUSTAKA.............................................................................................64
DAFTAR RIWAYAT HIDUP..............................................................................66
LEMBAR BIMBINGAN SKRIPSI......................................................................67
SURAT KETERANGAN RISET.........................................................................68
LAMPIRAN 1.........................................................................................................69
TABULASI DATA.................................................................................................69
LAMPIRAN 2.........................................................................................................82
OUTPUT SPSS Ver. 24..........................................................................................82
LAMPIRAN 3.........................................................................................................94
HASIL UJI PLAGIAT TURNITIN.....................................................................94