DAFTAR ISI

LEMBAR JUDUL SKRIPSI .................................................................................... i

LEMBAR PERSEMBAHAN ................................................................................. ii
LEMBAR PENGESAHAN KEASLIAN SKRIPSI ............................................ iii
LEMBAR PERNYATAAN PERSETUJUAN PUBLIKASI KARYA ILMIAH iv
LEMBAR PERSETUJUAN DAN PENGESAHAN SKRIPSI............................. v
LEMBAR PANDUAN PENGGUNAAN HAK CIPTA ...................................... vi
KATA PENGANTAR ............................................................................................ vii
ABSTRAKSI........................................................................................................... ix
DAFTAR ISI ........................................................................................................... xi
DAFTAR GAMBAR ............................................................................................ xiv
DAFTAR TABEL ................................................................................................. xv
DAFTAR LAMPIRAN ........................................................................................ xvi
BAB I ........................................................................................................................ 1
PENDAHULUAN .................................................................................................... 1
1.1 Latar Belakang Masalah ......................................................................... 1
1.2 Identifikasi Permasalahan ...................................................................... 4
1.3 Maksud dan Tujuan ................................................................................ 5
1.4 Metode Penelitian ................................................................................... 5
1.5 Ruang Lingkup ....................................................................................... 6
1.6 Hipotesa.................................................................................................. 7
BAB II ...................................................................................................................... 8
LANDASAN TEORI............................................................................................... 8
2.1 Tinjauan Pustaka .................................................................................... 8
2.1.1 Website. .................................................................................................. 8
2.1.2 Technology Acceptance Model (TAM) .................................................. 9
2.2 Penelitian Terkait ................................................................................. 13
2.3 Tinjauan Organisasi/Objek Penelitian .................................................. 16
2.3.1 Gambaran Umum PT Pegadaian (Persero) .......................................... 16
2.3.2 Visi dan Misi PT Pegadaian (Persero) ................................................. 18
2.3.3 Struktur Organisasi PT Pegadaian (Persero) ........................................ 18
 2.3.4 Tugas dan Fungsi ................................................................................. 19
2.3.5 Produk dan Jasa .................................................................................... 22
2.3.6 Tampilan Website PT.Pegadaian ................................................ 26
BAB III ................................................................................................................... 34
METODOLOGI PENELITIAN .......................................................................... 34
3.1 Tahapan Penelitian ............................................................................... 34
3.2 Instrumen Penelitian ............................................................................. 36
3.3 Metode Pengumpulan Data, Populasi dan Sampel Penelitian.............. 37
3.3.1 Metode Pengumpulan Data .................................................................. 37
3.3.2 Populasi Penelitian ............................................................................... 39
3.3.3 Sampel Penelitian ................................................................................. 40
3.4 Metode Analisis Data ........................................................................... 40
BAB IV ................................................................................................................... 46
HASIL PENELITIAN DAN PEMBAHASAN ................................................... 46
4.1 Hasil Penelitian .................................................................................... 46
4.1.1 Karakteristik Responden ...................................................................... 46
4.1.2 Hasil Pengujian Validitas dan Reabilitas ............................................. 48
1. Hasil Uji Validitas ................................................................................ 48
2. Hasil Uji Reabilitas .............................................................................. 52
4.1.3 Hasil Uji Statistik Deskriptif ................................................................ 53
4.1.4 Hasil Uji Asumsi Klasik....................................................................... 55
4.1.5 Hasil Uji Regresi Berganda .................................................................. 59
4.1.6 Hasil Uji Hipotesis ............................................................................... 60
4.2 Pembahasan .......................................................................................... 63
4.2.1 Pengaruh Perceived Usefulness Terhadap Behavioral Intention to
Use........................................................................................................63
4.2.2 Pengaruh Perceived Ease of Use Terhadap Behavioral Intention to
Use........................................................................................................64
4.2.3 Pengaruh Perceived Usefulness dan Perceived Ease of Use Terhadap
Behavioral Intention to Use ................................................................. 66
BAB V..................................................................................................................... 62
PENUTUP .............................................................................................................. 62
5.1 Kesimpulan........................................................................................... 62
5.2 Saran ..................................................................................................... 63
DAFTAR PUSTAKA ............................................................................................ 64
DAFTAR RIWAYAT HIDUP ............................................................................. 66
LEMBAR BIMBINGAN SKRIPSI ..................................................................... 67
SURAT KETERANGAN RISET ........................................................................ 68
LAMPIRAN 1 ........................................................................................................ 69
TABULASI DATA ................................................................................................ 69
LAMPIRAN 2 ........................................................................................................ 82
OUTPUT SPSS Ver. 24 ......................................................................................... 82
LAMPIRAN 3 ........................................................................................................ 94
HASIL UJI PLAGIAT TURNITIN..................................................................... 94