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Jan M.

Emigh
1145 Barham Dr., #14, San Marcos, CA 92078
(760) 809-6810 (cell)
(760) 294-8298
E-mail:
SUMMARY
Intelligent and technically-skilled writer with over 18 years of experience work
ing in a variety of industries. Principal strengths: writing and editing, probl
em solving, organization, research, business analysis and user interface design.
Exceptional analytical, and communication skills with expertise in:
*
* Framemaker
* Madcap Flare
* XML
* HTML/Javascript
* Word
* RoboHelp/Online help
* Acrobat
* Visio
* Paint Shop Pro
* User interface design and testing
* Document design
* Business analysis
* Training
* Information harvesting/management
* Knowledge of Visual Basic
PROFESSIONAL EXPERIENCE
KYOCERA WIRELESS, San Diego, CA May 2007-PRESENT
Lead Technical Writer and Human Factors Engineer
This employer designs and manufactures cell phones for a variety of North Americ
an carriers
* Responsible for update and maintenance of design specifications documents; cu
stomer-facing strings and team style guide
* Tasked with designing and implementing a single-source authoring system (incl
uding content management) using Flare
* Supervise group of tech writers
* Work with Systems Engineer to design new features and enhancements to existin
g features
LENDER E-SOURCE, San Diego, CA 2002-2007
Technical Writer/IT Team Lead/Business Analyst
This employer gathered, re-formatted and sold mortgage-related data.
* Essential part of design to incorporate gathering, document comparison/conver
sion and database storage for information management
* Analysis and reporting of business requirements for all stages of development
* Instrumental in design and implementation of original software system to impr
ove handling and production time of customer libraries
* Half of two-person team that designed and implemented new web-based program t
o replace RoboHelp
* Key help person for problem-solving HTML, Javascript and MS Access problems f
or employees
* Responsible for quality assurance testing of new software
* Managed usability issues for users
ELAN PHARMACEUTICALS, San Diego, CA 2001-2002
Technical Writer
This employer manufactured and sold drugs for the Alzheimer's, pain and dermatol
ogy markets. Supported sales force automation using Siebel 2000.
* Developed training materials for three different sales forces, resulting in s
uccessful transition to Siebel 2000 for the sales representatives
* Tracked, reviewed and evaluated Pilot team responses to new functions in Sieb
el 2000, resulting in an improved product for the business
* Defined relevant documents for transition to ISO 9000 procedures, resulting i
n a firm groundwork for converting these documents
* Produced new and revised documentation for compliance with CFR Part 11 regula
tions, resulting in department compliance ahead of projected schedule
GENESYS TELECOMMUNICATIONS LABS, Carlsbad, CA 1999-2001
Technical Writer
This employer developed software for Internet Contact Centers and other customer
relation management applications
* Responsible for timeline creation and tracking development
* Created end user, system administrator and software developer documentation r
esulting in the first set of cohesive documents for use in operating the Interne
t Contact Center
* Created first-time online documentation for the application using RoboHelp
CONTRACT POSITIONS - 1996-1999
BAX GLOBAL, Irvine, CA
Technical Writer - Contract
This employer was an air-freight company (formerly known as Burlington Air Expre
ss)
* Analyzed and revised ISO 9000 documentation, resulting in certification for B
AX
IXL, Carlsbad, CA
Technical Writer - Contract
This employer specialized in custom e-commerce solutions for Internet marketing
* Wrote and revised market research, press releases, and promotional material f
or company products, resulting in a new and unified set of marketing materials
NCR, Rancho Bernardo, CA
Technical Writer - Contract
This employer manufactured high-end computer servers and associated software for
data warehouse collection
* Created online files using Framemaker and Acrobat Distiller, which were the f
irst online user documents created for NCR products
HUGHES JVC, Carlsbad, CA
Technical Writer - Contract
This employer manufactured large-screen projection equipment
* Created and edited ISO 9000 procedures; resulted in company receiving certifi
cation
OTHER EXPERIENCE
SCHUMACHER, Carlsbad 1994-1996
Technical Writer/Training Development
This employer did chemical distillation and equipment manufacturer for the semic
onductor (chip manufacturing) industry
* Managed technical writing projects from initial hiring to final publication r
esulting in the projects coming in on schedule and under budget
* Initiated the creation of a computer-based training program using Macromedia
Director, which was the first in company history
* Designed layout and style of user manuals, creating the first set of consiste
nt and interrelated user documents for chemical delivery units
EDUCATION
MA, Communication, San Diego State University, San Diego, CA
BA, English, San Francisco State University, San Francisco, CA
PROFESSIONAL DEVELOPMENT
Certificates in:
*
* Visual Basic, 2005
* MS Access, 2005
* Project Management, 2001
* RoboHTML, February, 2000
* Online Help, STC, 1997
* Multimedia Production, Foundation College, 1996
* HTML, Foundation College, 1996