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Take Assessment - Final Exam for ch 1-10 - IT Essentials: PC Hardware and Software (Version 4.1)

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1 A printer has a paper jam. An impatient user has sent multiple print jobs of the same document to this printer.
What can be done to remove these print jobs?
Cancel the jobs in the printer queue.
Select landscape or portrait image layout.
Set the printed image to colors or to grayscale.
Adjust the settings to match the colors on the screen to the colors on the printed sheet.

2 Which steps lead to the window where the performance settings can be changed on a Windows XP computer
that is using the classic view display?
Choose Start > Control Panel > System > Advanced > Performance area. Choose the Settings button.
Choose Start > Control Panel > System > Hardware > Device Manager > View > Resources by type
Choose Start > Control Panel > Administrative Tools > Performance area > VMem
Choose Start > All Programs > Accessories > System Tools > System Restore

3 Where in Windows XP can the shutdown, hibernate, and standby modes be configured?
Start > Control Panel > Power Options
Start > Control Panel > Administrative Tools
Start > Control Panel > Power Modes
Start > Control Panel > System

4 What is the purpose of an IRQ?

Perform input/output between the CPU and peripherals.
Establish peer-to-peer communication between devices and software.
Request information from the CPU.
Access the computer RAM for reading and writing.

5 What is the purpose of using thermal compound when installing a CPU, a heat sink, and a fan assembly on a
to insulate the CPU from the heat sink
to attach the heat sink firmly to the CPU
to conduct heat that is generated by the CPU to the heat sink
to ensure an electrical connection between the CPU and heat sink

6 Why do mobile devices such as laptop computers use specially designed CPUs?
They consume less power.
They are smaller.
They are lighter.
They require customized cooling mechanisms.

7 Once a technician understands a customer complaint, it is common to ask close-ended questions. Which question
is a close-ended one?
What happened before the error occurred?
Is this the first time the error occurred?
What happened after the error occurred?
What error messages were displayed when the error occurred?

8 A student enables file sharing on a laptop so that a friend can access music files. Which type of service is being

9 A technician is troubleshooting a problem where the user claims that access to the Internet is not working, but
that there was access to the Internet the day before. Upon investigation, the technician determines that the user
cannot access the network printer in the office either. The network printer is on the same network as the
computer. The computer has assigned as an IP address. What is the most likely problem?
The IP address needs to be renewed.
The default gateway on the computer is incorrect.
The network interface card driver needs to be updated.
The router that connects this network to other networks is down.

10 A technician needs to purchase a new video adapter for a computer. Which factors should be considered when
selecting the adapter?
type of hard drive installed
amount of memory installed
expansion slot type
case form factor

11 A network administrator is troubleshooting a server that keeps crashing. While monitoring traffic to the server,
the administrator notices repeated, larger than normal pings to the server. What is the name of this type of
multi-ping attack
ping bomb
ping of death
zombie attack

12 ABC Inc. decided to integrate redundancy by connecting multiple hard disks to duplicate the information they
store. Which type of adapter will need to be installed on the servers to accomplish the desired redundancy?
Wireless NIC
USB gateway
RAID adapter
multiple slave hard disk adapter

13 What do the terms refresh rate, interlace, and aspect ratio explain?
hard drive efficiency
audio signal
scanner output
image properties of a monitor

14 What must be done before a technician cleans a very dirty LCD screen on a laptop?
Place the laptop in standby mode.
Remove the screen from the laptop.
Remove the battery.
Enable the autoclean setting in the BIOS.

15 A newly purchased scanner is not functioning as efficiently as expected. Which step should a technician take to
improve performance?
Download drivers and utilities from a user forum on the Internet.
Download drivers and utilities from the manufacturer web site.
Reinstall the software that came with the scanner.
Buy a different scanner.

16 A technician is asked to set up one hard drive that will support two operating systems and will store data files in
three separate drive locations. Which partition settings will support these requirements?
1 primary, 3 active, 1 extended, 2 logical
2 logical, 2 active, 3 extended
2 primary, 1 active, 1 extended, 3 logical
3 primary, 1 active, 2 extended

Refer to the exhibit. A Cisco Networking Academy instructor is trying to print a flash graphic from the
curriculum. The print job has gone into the print queue as shown. Based on the output, what should be the next
step in solving this problem?
Check the printer for status messages.
Restart the computer.
Upgrade the printer driver.
Reinstall the printer driver.
Check the printer cabling and power.

18 What are two recommended procedures for dealing safely with an office fire? (Choose two.)
Use some form of a Class C fire extinguisher to fight an electrical fire.
Use a Class A fire extinguisher to fight an electrical fire.
Do not fight a fire that is out of control.
Do not point a fire extinguisher at the base of the fire.
Use a Class B fire extinguisher to fight a combustible metal fire.

19 A supervisor received a complaint that one of the technicians was rude and disrespectful. Which action by the
technician most likely caused the customer to complain?
The technician interrupted a number of times to ask questions.
The technician occasionally confirmed an understanding of the problem.
The customer was escalated to a level-two technician.
The technician ended the call without saying "Have a nice day".

20 Which three customizable properties are available when right-clicking the Windows XP My Computer desktop
icon and selecting Properties? (Choose three.)
virtual memory settings
automatic updates settings
hard drive properties
computer name
display properties
startup properties
21 A customer reports poor telephone communications when using a copper telephone line that also has a DSL
service. What is the most likely cause of the problem?
The DSL modem is incorrectly configured.
The DSL filter is faulty or not connected.
The HSDPA (High Speed Data Packet Access) is interfering with the telephone operation.
The telephone does not comply with the IEEE 802.15.1 standard.

22 When installing a service pack or security patches on an operating system, what should be done to protect the
system in the event of a faulty or aborted installation?
Create a restore point.
Check the updates for the latest ones.
Disable Automatic Updates to prevent interference with the current operation.
Test all aspects to ensure that the update is correct for the operating system.

23 Which three things should be investigated first when troubleshooting a printer? (Choose three.)
equipment power
corrupt print driver
low-ink warning
out of paper
operating system compatibility
firmware version

24 A small business has used a high quality configurable flatbed scanner to scan a number of photographs to print
as large posters. However, the quality of the images printed as posters is poor. What should the user do?
Replace the flatbed scanner with an all-in-one device.
Use OCR software when scanning the photographs.
Save the scanned file in JPEG not TIFF format.
Increase the resolution of the scanner.

25 What are the four layers in the TCP/IP reference model?

HTTP, TCP, IP, Ethernet
TCP, IP, Ethernet, IEEE
application, transport, internet, network access
application, presentation, session, transport
physical, data link, network, transport

26 A workstation is experiencing an error that is caused by suspected dirty RAM contacts. Which two materials
should be used to clean the RAM module? (Choose two.)
cotton cloth
distilled water
home vacuum cleaner
isopropyl alcohol
lint-free swab
mild cleaning solution
27 A technician has been asked to find how a hacker keeps breaking in to a computer. Which security precaution
was most likely missed when the operating system was first installed?
A user account was not created.
The hard drive was not formatted with NTFS.
The OS product key was not entered.
A password was not assigned to the default administrator account.

28 What is the default subnet mask for a Class A network?

29 A technician is to document the current configurations of all network devices in a college, including those in off-
site buildings. Which protocol would be best to use to securely access the network devices?

30 Which network protocol is used to automatically assign an IP address to a computer on a network?


31 A technician wants to create a new partition on a new additional hard drive. Which tool should be used?
Disk Management
Device Manager

32 What is the purpose of Windows Vista 64-bit Kernel Patch Protection?

It prevents third party drivers from modifying the operating system kernel.
It permits the 64-bit operating system to patch the operating system at a much higher rate.
It prevents the use of additional operating system kernels from being added to Vista.
It allows the use of unsigned drivers to be used within the 64-bit Vista operating system.
It prevents the use of 32-bit drivers with the 64-bit Visa operating system.

33 A user has been writing data to a USB flash memory drive. What should the user do before removing the device?
Shut down the computer.
Click on the Safely Remove Hardware icon in the system tray then on the device.
Right-click on the drive in My Computer, then click on Remove Drive .
Remove the power to the drive.

34 Which two file systems are available for selection during installation of Windows XP? (Choose two.)

35 A user reports that a printer is printing unknown characters on documents. What is a possible solution to this
Replace the toner or ink cartridge.
Uninstall and reinstall the printer driver.
Replace the paper with some from a new ream.
Delete the print job from the queue and print again.

36 Which key or key sequence pressed during the boot process will allow a user to restart a Windows PC using the
last known good configuration?
Windows key

37 A sales representative mentions that sometimes a particular laptop will not display anything when the laptop lid
is reopened after the laptop is put in sleep mode. The technician checks the laptop and verifies that the problem
occurs intermittently. The technician notices that the problem occurs after the lid is closed for a period of time.
What should the technician check next in order to try to determine the exact cause?
display setting
LCD cutoff switch
power scheme setting
battery charging capacity

38 A technician is having trouble with laptops that keep overheating. What preventive maintenance procedure can
be performed on the laptops to reduce this problem?
Regularly replace the laptop battery.
Encourage users to run the laptop from the battery more often.
Encourage users to run the laptop from the AC adapter more often.
Remove and clean the CPU.
Clean the air vents.
Replace the fan.

39 What approach should a technician take when receiving a call from a stressed customer?
Ask the customer to telephone back when the customer is feeling less stressed.
Ask the customer to hold, and then wait five minutes for the customer to calm down.
Try to establish a rapport with the customer.
Transfer the customer to a level-two technician who will ask the customer to explain the problem again.


Refer to the exhibit. Which type of device uses the connector shown in the graphic?
DVD drive
sound card

41 A network administrator has finished migrating from a peer-to-peer network to a new client-server network
configuration. What are two advantages of the new configuration? (Choose two.)
The total cost of the new solution is considerably lower.
Data is more secure in the event of hardware failures.
Individual users are in control of their own computers and network resources.
Data resources and access are centrally controlled.
Personnel costs are lower because a dedicated network administrator is no longer necessary.

42 Which are three steps in the laser printing process? (Choose three.)

43 Which two memory types are installed using Dual Inline Memory Module (DIMM) slots? (Choose two.)
cache memory

Refer to the exhibit. A technician is troubleshooting a problem where a teacher is unable to connect a laptop to a
wireless network. The wireless NIC is enabled and the wireless network configuration settings are correct.
Which key would be used in conjunction with the Fn key to enable the wireless connection?

45 Which port is used only for input?


46 What is the logical topology used for the Ethernet architecture?

double ring
extended star

47 A company uses a single computer to receive and test all Windows updates. When the most recent update was
installed, several programs failed. What is the first course of action that a technician should attempt to remove
the update?
Run a System Restore from the last restore point.
Use the Add or Remove Hardware applet in the Control Panel to remove the update.
Restore the hard drive from the last system backup.
Use the Recovery Console to restore the operating system.

48 A customer needs to purchase a new power supply for a computer. What must be considered when selecting an
appropriate power supply?
The power supply converts DC to AC.
The power supply has sufficient wattage to support all components inside the computer.
The power supply provides at least 800 V.
The power supply must have both a P-8 and P-9 connector.

49 Employees in the financial department have reported that an unknown technician has been asking questions
about the network. Which type of attack might the employees be observing?
social engineering

50 When installing the Windows XP operating system, a technician is given a choice of file systems to use. If
security is a requirement, which file system should be chosen?

51 Which two general precautions should be taken before replacing any non-hot-swappable laptop component?
(Choose two.)
Disconnect the power cord.
Keep any component in a plastic bag until installation.
Remove any batteries.
Use carpets in cool areas.
Wear rubber-soled shoes to work with the computer.

52 Which power management method offers the most power management features?