Submitted to;

Mrs. Anjum

Submitted by:

Waseem Akhter
Roll no. 38
Class BBA 4th
Management science

The islamia university bahawal

pur
Bahawalnagar campus
TABLE OF CONTENTS
Acknowledgements ……………………………………………………
Dedication ……………………………………………………
Introduction to Bank Alfalah …………………………………………
Company’s name ……………………………………………………
Vision statement ……………………………………………………...
Mission statement ………………………………………..
Organizational hierarchy ………………………………………….
Board of directors …………………………………………………

Functions ……………………………………………………………
Products and services ……………………………………………….
• Current account ……………………………………………..
• Pls savings account …………………………………………….
• Royal profit ……………………………………………..

• Basic banking account: …………………………………………….

• Alfalah kifayat account ………………………………………………
• Alfalah mahana amdan …………………………………………..
• Alfalah kamyab karobar ……………………………………………
Lockers ……………………………………………………………
Departments ………………………………………………………
Account opening department …………………………………….
Remittances department ………………………………………….

Learning as an Internee …………………………………………

Recommendations ………………………………………….
Acknowledgements
　All the praises are for the almighty Allah who bestowed me
with the ability and potential to complete this Internship. I al
so pay my gratitude to the Almighty for enabling me to comp
lete this Internship Report within due course of time.
Words are very few to express enormous humble obligations
to my affectionate Parents for their prayers and strong deter
mination to enabling me to achieve this job.
I also appreciate the cordial co-operation from all my concer
n Managers in the different departments of Bank Alfalah Ltd.
Dedication
I dedicate this to all the members of Bank Alfalah gala mandi
branch bahawalgar for all their love & attention which has m
ade it possible for me to make it up to this point and, who be
stowed me with the courage, the commitment and the aware
ness to follow the best possible route, by their unmatchable
style and by best possible training.
Introduction to Bank Alfalah
Bank Alfalah Limited is a private bank in Pakistan owned b
y the Abu Dhabi Group. Bank Alfalah was incorporated on Jun
e 21, 1997 as a public limited company under the Companie
s Ordinance 1984. Its banking operations commenced from
November 1, 1997. The bank is engaged in commercial bank
ing and related services as defined in the Banking companie
s ordinance, 1962.
COMPANY’S NAME

VISION STATEMENT
“To be the premier organization operating locally and
internationally that provides the complete range of financial
services to all segments under one roof”
MISSION STATEMENT
“To develop and deliver the most innovative products, mana
ge customer experience, deliver quality service that contribu
te to brand strength, develop a competitive advantage and e
nhance profitability, thus providing value to the stakeholders
of the bank”.
Bank Alfalah Limited

Type Private

Founde
June 1997, Karachi
d

Headqu
Principal Office, Karachi Pakistan
arters

Key H.E. Sheikh Hamdan Bin Mubarak Al Nahayan

people (Chairman)

Banking
Industry
Capital Markets

Product
Loans, Credit Cards, Savings, Consumer Banking etc.
s

Website www.bankalfalah.com
History
Bank Alfalah Limited was launched on June 21, 1997 as a pu
blic limited company under the Companies Ordinance 1984.
The bank commenced its operations on November 1, 1997. T
he bank introduced commercial banking and related services
as defined in the Banking companies ordinance, 1962.
After a few years, the bank introduced its new identity of H.C.
E.B after the privatization in 1997. The management of the b
ank had implemented strategies and policies so the bank wo
uld become a major player in the market. With a partnership
with the Abu Dhabi Group the position of the bank became st
ronger which allowed the bank to invest more in revolutionar
y technology to increase its range of products and services.
Organizational Hierarchy
It’s a general hierarchy of bank which is showing about the
main authorities of Bank Alfalah Limited who are controlling
its management in Pakistan. Bank’s management is divided
into different groups, regions and areas. Co-chairman is
providing supervision to group heads that are responsible for
controlling the affairs of different groups. After group heads
in the hierarchy regional and area managers are working
who are managing and guiding the working of different
branches of bank.

Board of directors
The board of directors has the authority in guiding Bank
affairs and in making general policies. Some directors are
the personnel of the Bank Al-Falah Limited follows:
• HE. Sheikh Hamdan Bin Mubarak Al Nahayan
Chairman
• Mr. Sirajuddin aziz
Chief Executive Officer
• Mr. Abdullah Naseer Al Mansoori
Director
• Mr. Abdullah Khalil Al Mutawa
Director
• Mr. Ikram Ul-Majeed Sehgal
Director
• Mr. Khalid Mana Saeed Al Otiba
Director
• Mr. Adeem Iqbal Sheikh Direc
tor

FUNCTIONS
• Branch banking
e.g. Deposits, Remittances, Foreign trade, Lockers.
• Consumer banking
e.g. Credit Cards, Auto loans, Home loans, Consumer
durables, RTCs.

• Electronic Banking
e.g. Telephone banking, ATMs, Online banking

• Corporate banking
e.g. Short/Long Term finance, Trade finance, Structured
finance.
 • Treasury & Investment
e.g. Money market, Forex market, Investments,
Government securities, Correspondent banking.

PRODUCTS AND SERVICES

CURRENT ACCOUNT:
• Non interest bearing checking account.

• Minimum account opening requirement of Rs. 10,000

only.

• Debit card can be used to withdraw cash and make

purchases at thousands of outlets across Pakistan
which provides access to funds 24 hours a day.
No restriction on number of withdrawals and on number of d
eposits

PLS SAVINGS ACCOUNT:

• Profit & Loss Sharing Saving Bank Account.
• Minimum account opening requirement of Rs. 5,000 only.
• No restriction on number of withdrawals and number of
deposits.
• Profit on saving accounts is credited to the customer
account on half-yearly basis.
Debit card can be used to withdraw cash and make
purchases at thousands of outlets across Pakistan
which provides access to funds 24 hours a day.
ROYAL PROFIT:
• Minimum Deposit requirement of Rs. 50,000 only.
• Higher returns on higher balances.
• No restriction on number of withdrawals and on number
of deposits.
• Debit card can be used to withdraw cash and make
purchases at thousands of outlets across Pakistan
which provides access to funds 24 hours a day.
• Profit is credited to the customer account on monthly
basis.

BASIC BANKING ACCOUNT:

• Initial deposit for account opening is Rs. 1,000 with no
minimum balance requirement.
• Non interest bearing checking account.
• Maximum 2 deposits & 2 withdrawals through cheque is
allowed.
• Debit card can be used to withdraw cash and make
purchases at thousands of outlets across Pakistan
which provides access to funds 24 hours a day
• No restriction on ATM withdrawal.

ALFALAH KIFAYAT ACCOUNT

1. Who can open this account?

Any Pakistani resident over the age of 18 can open this

account. This account is for individual/joint customers only.
Other customers like companies, corporate etc are not
eligible for opening of this account.
2. What is the minimum & maximum balance
requirement to open this account?

Minimum balance requirement for opening this account is

Rs. 10,000/- with a maximum of Rs.1, 000,000/-
3. How often can a customer withdraw funds?

Three debit transactions are allowed in a month either

through cheques or Debit Card/POS machine.
4. How often can a customer deposit funds?

There is no restriction on deposit transactions.

5. Will customer be issued cheque book and Hilal
(Debit) card?
The bank will issue the first cheque book of 25 leaves and a
Debit card.
6. When will the profit be credited in the account?
Profit will be calculated on monthly minimum balance basis
and will be credited in the account on quarterly basis.
No profit shall be payable for a particular month, if the
minimum balance for any particular day of said month falls
below the amount of Rs. 10,000/-.
7. Is online facility available for this account?
Yes it is. (Subject to fulfillment of all related requirements)
8. Are their any service charges for this account?
All service charges are as per the prevailing ‘Schedule of
Charges’
9. How many Kifayat accounts can be opened by one
customer?
Only one account per customer will be allowed across all
branches of Bank Alfalah.
10. When will account statement be generated?
Account statement will be generated on half yearly basis.

Alfalah Mahana Amdan

Alfalah Mahana Amdan is a 3 year TDR with expected rate of
profit of 10% p.a. This term deposit will provide an
opportunity to individual/joint customers to enjoy higher
returns that will automatically be credited to his/her
current/PLS/RP/BBA account on 1st working day of each
month.
This facility is not available for business and corporate
customers.

Some salient features

1. Minimum placement limit is Rs. 100,000/- and maximum placement limit is
Rs.15,000,000/-
2. Expected Rate of profit is 10% Per annum (as per PLS governing rules)

3. Profit will be automatically credited on the 1st working

day of each month into customers Current/PLS/RP/BBA
account
4. Free Personal Accident Insurance coverage up to the
deposit amount or Rs. 1,500,000/- whichever is lower.

5. Customer can avail financing facility up to 90% of the

deposit(as per banks policy)

6. Any Pakistani resident over the age of 18 can open

this account

7. Alfalah Mahana Amdan term deposit can be

maintained only at any one BAL branch with a maximum
cap of Rs. 15 Million. An undertaking shall be obtained from
the customer certifying that he/she is not availing Alfalah
Mahana Amdan Term Deposit Receipt facility from any
other BAL branch.(included in AOF)

8. Alfalah Mahana Amdan TDR will be issued for three

years tenure with auto renewal facility of principal amount
i.e. the facility will be renewed automatically on maturity
(i.e. 3 years)

Alfalah Mahana Amdan TDR will be subject to Zakat,

Withholding Tax as well as any other applicable taxes

ALFALAH KAMYAB KAROBAR

Online Current Account
Bank Alfalah presents Alfalah Kamyab Karobar (KK) - a
structured, branded, tier-based current account that caters
to your banking needs & aspirations. This product will
provide you the opportunity to enjoy free services alongside
state of the art banking facilities, linked directly to the
deposit balances in your KK account.
Alfalah KK Account can be opened with minimum deposit
requirement of Rs 25,000, while the degree of free services
will be dependent on the minimum thresholds of respective
tier.
Its will give you the power to choose from different tiers and
avail banking facility from any of the Alfalah branches – PAN
Pakistan.

KK Accounts have strategically been tailored into 3 different

tiers, allowing you to choose the allotted free service to your
benefit. The three tiers are as following:
• Silver
• Gold
• Platinum

The unique tier based structure ensures that you can avail
smooth & cost efficient facilities based on your current level
of deposits i.e. Higher the deposit, higher the number of free
services.

Some of the Salient features include (tier-based):

• Free Online Transactions
• Free SMS Debit Alert (Subject to availability)
• Free PO/DD
• Free Accidental Cover( Valid for up to two People)
• Free cash deposit across Pakistan
Gold VISA debit/ATM Card with every account
Bank Alfalah provides safe deposit locker facility to its
customers for safe keeping of their valuables like
documents, securities and jewellery etc.

Important features of lockers facility are as follows:

• Various sizes to choose from small, medium & large.

• Annual locker rent ranges from Rs.1,000/- to Rs.3,500/-.

Locker rent is waived for customers maintaining a minimum

deposit of Rs.2 million in current account or above US
$25,000/- in a current account or US $50,000/- in a savings
account

Locker Rates
The annual license fees of the following sizes of lockers will
be as follows:
Locker Size Charges
Small Rs.1000/-
Medium Rs.1500/-
Large Rs.3000/-
Special Rs.3500/-

Key Deposit: Rs.1000/- (Refundable)

The license fees lockers will be payable in advance every
year and no part of the same shall be refundable in any
circumstances.

In our endeavor to provide you versatile banking options to

fulfill your financial needs, Bank Alfalah Limited presents the
Alfalah HilalCard, a Debit Card which gives you unlimited
access to your current / savings account with a simple swipe
at millions of retail shops and ATMs worldwide. The Alfalah
HilalCard comes with a host of conveniences and benefits
combined with the wide reach of Visa Network, enabling it to
be accepted at more than 1.2 million ATMs and 29 million
retail outlets around the world, making it the most
acceptable Debit Card available in Pakistan.
What's more, it is easy to operate and can be used on any
electronic self-printing POS machine where VISA is accepted,
locally and internationally. No more hassle of remembering
your PIN for retail transactions and no need to go to the ATM
for cash withdrawal! one swipe and your transaction is
complete.

(Effective 1st July to 31st December 2009)

Schedule of charges
Card Issuance fee:
a) Basic card Issuance / Renewal fee Rs 500
c) Alfalah Karobar Finance DebitRs. 750/-
Cards Issuance / Renewal Fee
d) Supplementary card Issuance /Rs 500
Renewal fee
e) Supplementary Royal PlatinumRs. 1000/-
Debit Cards Issuance / Renewal Fee
f) Supplementary Alfalah KarobarRs. 750/-
Finance Debit Cards Issuance /
Renewal Fee
a) Basic Card replacement fee: Rs.500
b) Royal Platinum Debit CardsRs. 1000/-
replacement fee
c) Alfalah Karobar Finance DebitRs. 750/-
Cards replacement fee
Transaction retrieval fee: Local Rs.350 and
international Rs.800
Cash Withdrawal :
a) From Bank Alfalah's ATM NIL
b) From 1-Link member bank ATM Rs.15/- per transaction.
c) From MNET ATM Rs.15/- per transaction.
d) From Visa member bank ATM Rs.300 or 3% of cash
withdrawal amount,
whichever is higher.
e) From Bank Alfalah's POS Machine NIL
f) From Non-Bank Alfalah's POSRs.300 or 3% of cash
Machine withdrawal amount,
whichever is higher.
Balance Enquiry :
a) From Bank Alfalah's ATM NIL
b) From 1-Link member bank ATM NIL
c) From MNET ATM Rs.5/- per enquiry
d) From Visa member bank ATM Rs.25 per enquiry
Third Party Transfers Fee
a) Inter Bank Funds Transfer Rs. 50/- per transaction
b) Inter Branch Funds Transfer Rs. 50/- per transaction
SMS Alert Fee Rs.30/- per month
Virtual Card Issuance Fee Rs. 100/-

DEPARTMENTS
As far as Bank Al-Falah Ltd is concerned, it is one of the top i
n all-domestic commercial banks in Pakistan. The rapid incre
ase in branch network shows the Bank’s performance within
seven years, which is worth considerable.

However, this branch works with mostly all banking operatio

ns, which are normally performed by every commercial bank.
It has basically following departments under which it operat
es all functions of bank diligently. These are mainly:

1. Account opening department

2. Remittances department

3. Accounts department

4. Cash department

5. SME/Credit department

ACCOUNTS OPENING DEPARTMENT

This department is responsible for the opening and closing of

accounts. In consideration of Bank Al-Falah Limited, opening
and/or continuing to maintain any account, the Account
Holder/Depositor or Investor would be bound by the terms
and conditions written on the account opening form.
The first part establishes the preference regarding the typ
e of account to be maintained. The various choices offered
in this regard are:

• Current Account
• Saving/ PLS Account
• Royal Profit Account
• Term Deposit Account
• Basic Banking Account
• Alfalah Mahana Amdan Account
• Alfalah Kifayat Account
• Alfalah Education Account

Procedure of opening an account

The Account Opening Form
When a client comes to the bank, and makes a request for
opening of an A/C. The officer says that first fill up a
prescribed application form.
Completion of The Form
The name, occupation, and complete address of the person
opening the account are written in the columns that are
provided in the form. Signatures are obtained from the
customer where it is required. These signatures should be
usual signatures and he would operate the account with
them.
Introduction
This requirement was vanished for some time but now again
it is decided that it will be necessary. The introduction of a
current account holder is accepted for the opening of either
a current account or a saving account. The introducer should
be Account Holder. The signature of the account-holder
introducing the account is obtained at the place provided for
in the account opening form.
Specimen Signature Card, Cheques Book Requisition,
Online Form
The signatures of the client are obtained on a specimen
Signature card Cheque book requisition and online form.
These specimen signature cards are obtained in duplicate
with two signatures on each card from the customer. Every
time a Cheque is received for a payment from the client, the
signature on the Cheque are verified by comparing them
with the Specimen Signature Card.
Vernacular Form
The signature of the customer is also obtained on the
vernacular form if he / she signs in a language other than
English.
Account Number
When all the formalities are completed then the final
approval of account has to be taken from the Branch
Manager. After obtaining approval of the branch manager an
account number is allotted to the customer all the
information is entered into the computer. Then that account
number is written on the Cheques Book, Specimen Signature
cards and account opening form.

Send the form to Head Office

After fulfill the entire requirement and verify the form from
operation manager the form send to Head Office Karachi and
make request to issue the printed Cheque book.

Issuance Of Cheque books

After opening an A/C with the bank, the A/C holder receive a
letter of thanks from Head Office Karachi then after receiving
this letter client come to bank and makes a request in the
name of bank for the issuance of a Chequebook. The A/C
holder mentions title of A/C, A/C number, signs it properly.
Normally BAL issues a Cheque book having 25 leaves for
Saving Account and 50 leaves Cheque Book to Current
Account Holder. Every Cheque book also contains one leaf
that is used for another issue of a Cheque book.

TYPES OF ACCOUNTS

Accounts Of General Customers

• Minor Account
• Illiterate Person Account
• Joint Account

Accounts Of Special Customers

• Individual Account
• Proprietorship Account
• Partnership Account
• Limited Company’s Account
• Account of Club Societies and Association
• Agents Account
• Trust Account
Minor Account
The natural guardian who signs both Account Opening Form
and Specimen Signature Card can open account in the name
of minor.

Title of Account
The title of account should clearly indicate both the names of
minor as well as guardian in the following manner:-

e.g. Imran Rafique ( minor) Muhammad Rafique (Guardian)

Special Instructions
The guardian will continue to operate the account even if
minor attains the age of majority.

Documents
• Computerized National Identity Card of Guardian
• Form “B” of minor
• In case guardian is appointed by the court of law
then attested copy of guardianship certificate be
obtained and placed on record.

Illiterate Person Account

Before opening such account the illiterate person should be
informed that he / she cannot issue Cheques in favor of any
other person.

Title of Account
Name of account holder should be written in block form.
Special Instructions
Personal Withdrawal

Documents
• Copy of Computerized National Identity Card
• Two attested photographs to be obtained for pasting on
AOF and other on Specimen Signature Card.
• Thumb Impressions
Male -------- Left Hand Thumb Impression

Female ------- Right Hand Thumb

Impression

Joint Account
These are the account of two or more persons who are
neither partners nor trustees.

Account Opening Procedure:-

Title of Account
Title of account holder should mention the names of all the
joint account holders.

Special Instruction
At the time of opening the account clear and specific
instructions should be obtained regarding operation of the
account and payment of the balance at the death of one or
more joint account holders in the following manner:-

• The account shall be operated by any joint

 account holders singly.
• By either or survivor singly
• By any two or more joint account holders or by
any two or more survivors jointly.
• By all the joint account holders jointly
• By all the survivors jointly.

These instructions as far as possible should be obtained in

handwriting of the parties concerned, under

the signature of all the joint account holders.

Documents
• Computerized national Identity Card of all the joint
account holders.
Mode of Signature
• All joint account holders are required to sign as
applicant and in the column of special instructions.
Specimen Signature of only those joint account holders are
required who are authorized to operate the account
Individual Account
When a single man or woman opens an account in his or her
own name and has the right to operate, it is called individual
A/C.
Title of Account
Title of Account should mention the name of the person who
operates the account.

Special Instructions
At the time of opening the account clear and specific
instructions should be obtained regarding the nominee of the
account holder means after the death of the account holder
who will operate the account.

Documents
• Computerized national Identity Card.
• Proof of Income if he / she is a salaried person
then the pay slip or salary certificate of that person.

Proprietorship Account
When the owner of the firm operating singly, open an accoun
t in his firm name.
Title of Account
Title of account must be in the name of the proprietorship
concern.

Special Instructions
In case of proprietorship concern, the special instruction
should cover the style of the account and the name of the
person who will operate the account as sole proprietor. For
example, if the account to open is in the name of “Islamabad
Cloth Store”, the person who is the sole proprietor should
declare as such.

Documents
• Computerized National Identity Card (CNIC) of
proprietor.
• Declaration for proprietorship concern.
• Proprietorship Stamp
• Letter of request to open the account on the
letterhead of proprietorship.
• Third party Mandate, in case any other person has
been authorized by the proprietor to operate the
account.
• National Tax Number (NTN) but it is optional.
Partnership Account
“Partnership” is a relationship between persons who have
agreed to share profits of a business carried on by all or any
of them acting for all.

Title of Account:-
Title of account must be in the name of the firm as declared
by the partners.

Operational Instructions
• Operations on the account must be allowed strictly
 in accordance with the instructions given

• in partnership mandate and Declaration (Part III) in

terms of section 25 of Partnership Act 1932.
• According to Partnership deed, if given.

Documents
• Copy of Computerized National Identity Card of all
the partners.
• Copy of registration Certificate (if a registered
firm)
• Letter of request to open the account on the
letterhead of partnership.
• Partnership Stamp
• Partnership Deed
• Third Party Mandate, if third party is authorized to
operate the account.
• NTN (optional)
Limited Companies Account
Section 2 of the Companies Act, 1913, defines
companies as:-
“An association of individuals for the purpose of profit,
possessing a common capital contributed by the members
constituting it, such capital being commonly divided into
shares, of which each possess one or more and which are
transferable by the owners.”

Title of Account:-
Title of account should be exactly in the same name
and style as mentioned on the memorandum and
article of association.

Special Instructions:-
All the special instructions should be given to the
bank in the form of Resolution of Board of Director.

Documents:-
• Computerized National Identity Card
(CNIC) the entire Director attested by company
CEO.
• Resolution of Board of Director passed
under Company’s seal to open account.
• Memorandum and Article of Association
• Certificate of Incorporation Form 29 (B)
(Lasted Copy). Company secretary will certify
all these copies.
• List of Directors and authorized
signatories.
• Certificate of Commencement of Business (for
Public limited company’s only)

Trust Account
According to section 3 of Trust Act, 1882:
“A trust is an obligation annexed to the ownership of
property and arising out of a confidence proposed in and
accepted by him for the benefit of another, or of another or
owner.”

Title of Account
The account should be opened in the name of the trust.
However, if the account is opened in the name of the
trustees, the account should not be treated as a joint
account, rather it should be treated as a trust account.

Special Instructions
The Banker should examine the trust deed very carefully.
Particular attention should be paid to the borrowing powers,
status of account in case of death of any trustee or
signatory, and provisions for the appointment of new
trustees.

Documents
• Attested photocopy of Computerized National
Identity Cards (CNIC) of all the trustees.
• Attested copy of Certificate of Registration.
• Certified copy of Instrument of Trust / Trust Deed
• Mode of Signature
All the trustee are required to sign the account opening
form, Specimen Signature Card, and Cheque book requisition
slip in their official capacity.

Clubs, Societies and Associations Account

These are non- trading / non- profit organization and are

formed for the promotion of culture, education, recreational
activities and charitable purpose etc.

Title of Account
Account must be opened in the name of organization in the
following manner:-

e.g. Islamabad Cricket Association

Operational Instructions
• All the parties must be in accordance with the
clauses of the resolution.
• In case of death of office bearer, account should
be blocked until new resolution is received.
Documents
• Copy of bye- laws / regulations.
• List of members of managing / executive
Committee.
• Copy of certificate of Registration (if registered)
• Copies of CNICs of the members of Executive
Committee.
List of names of officials authorized to sign on behalf of the
organization along with the Specimen Signature under the
signature of the Secretary of the club/society.
Agent Account
Title of Account
Account must be opened in the name of agent.
Special Instructions
• Manager should ensure compliance of contract
between principle and agent.

• Agent cannot delegate powers to third party.

• Transfer between principle and agent account
should be in accordance to agreement.
• In case of death / insolvency / insanity of principle
agency transactions are automatically terminated.

Documents
• Attested photocopy of Computerized National
Identity Card (CNIC) of the agent.
• Certified copy of Power of Attorney.
REMITTENCE DEPARTMENT

“Remittance is transfer of funds from one place

to another or from one person to another.”

A Remittance is an important service provided by banks to

customers as well as non-customers. Since it is not a free
service it is a source of income for the bank.
Parties involve in remittances
Four parties involved in remittance:-
• Remitter
 • Remittee
• Issuing Bank
• Paying Bank

Remitter
One who initiates, or requests for a remittance. The remitter
comes to the issuing or originating branch, asks for a
remittance to be made, and deposits the money to be
remitted. The bank charges him a commission for this
service. He may or may not be the branch’s customer.

Remittee
A Remittee is also called the beneficiary, or the payee. The
person in whose name the remittance is made. A Remittee is
also the one who receive the payment.

Issuing Bank
The bank that sends or affects the remittance, through
demand drafts, telegraphic transfers, or Mail Transfers.

Paying Bank
Paying Bank also knows as the drawee branch. The branch
on which the instrument is drawn. It has to make the
payment (usually located in a different city country).

Kind of remittances
• Transfer within the branch
• Transfer from one branch to another
 • Transfer from one bank to another bank in the
same city
• Transfers from one bank to another bank in two
cities.
Instruments used in remittances
• Demand Draft (DD)
• Pay Order (PO)
• Pay Slip
• Call Deposit Receipt (CDR)
• Telegraph Transfer
• Rupees Traveler Cheque (RTC)
• Cancellation of PO, DD & CDR
• Advance Tax against Remittances

Learning as an Internee
I did my internship in Bank Alfalah Airport Road Branch. It wa
s a tremendous experience that I have availed with devotion
and commitment. I have an interest in banking sector that’s
because it is the back bone of the economy of the country. B
ut one thing I want to share its not easy that looks it has a gr
eat toughness and complications in its process but the overa
ll it was nice and great. Here I am sharing some of my learni
ng regarding my internship in different departments.

• I learnt that every problem is solved with a system
atic process like from the root of the problem.
• I also performed some task in the Accounts openin
g department like
How to open a new account,
 What are the basic requirements for opening different t
ypes of accounts
How to develop verisys form for a new customer
How the cheque books are being maintained and issued
How to prepare the packing list.
• I learned about remittance and types of clearing.
• I learnt about how to deal with customers.
• I learnt that being a manager how to deal with the
subordinates.
• I also learnt about how to keep different records re
garding customers, and how important they are.
• During my internship I learnt about the value that
customer is the only who come first. The fulfillment of t
he demand of customer is our basic motive.
• The quality control and accuracy must be upto the
mark.
RECOMMENDATIONS

• Bank Alfalah should develop modern connectivity

architecture to start internet banking and to effectively
maintain an online connection between other branches
and banks as well.
• Proper IT departments should be established in all
branches, with professionals having the knowledge to
maintain a secured connection and backup.
• Incentive schemes should be developed in order to
motivate the employees which might include;
Personal loans and car financing facilities for all employ
ees.
Different scholarship programmes for employees so tha
t they could equip themselves with modern theories an
d skills and could cope with the advancements.
• Different job rotation programmes to enhance the
 skills of the employees.
• Employees should be provided with the relaxing e
nvironment, television and internet connection in a com
mon room so that they could relax themselves as well.
• There must be proper praying halls as well, for the
employees who want to pray.
• Bank Alfalah must use more marketing channels to
make the public aware of its products and services. In t
he presence of intense competition BAL has to realize t
he importance of marketing.
• Management should distribute work equally amon
g employees. Some of the employees are overburdened
and some the sections are overstaffed.

THANKS TO

BANK ALFALAH...