QUESTIONNAIRE new version

Question 1

Rate your overall satisfaction with five star hotels in Limassol.

(Please tick one of the following answers)

1 2 3 4 5

Name the one superior in your opinion in terms value for money paid
______________________________________________________________________________

Question 2

Compare to other 5 star hotels in Limassol how do you find Amathus Beach Hotel in
terms of :

Better Some The Somewha Wors Don’t

what sam t Worse e Know/Not
Bette e observed
r

Value for money

paid

Quality of service

Quality of rooms
and facilities

Location

Cleanliness

Question 3

How often do you visit Amathusa Beach Hotel

________________________________________________________________________

Question 4

1. How do you book Amathusa Beach Hotel ?

a. Tour operator [Please Specify]..................................

b. Internet
c. Telephone
 d. Other [Please Specify] ..............................................

Question 5 Do you agree about customer service and products in Amathusa Beach
Hotel :

Strongly I don’t
Disagre Strongly
Agree want to
Agree e disagree
answer

The staff show interest on me as an individual

and they treat me as a value customer

They are helpful

They have knowledge of the products and

services

They do not press me to buy a product

There have professional behavior

They always make a suggestion for a second

product

The realize my needs

I always take what I ask for

I fell support for my needs

They have the ability to meet my expectations

They are willing to help

They are quick

I do not have to wait long to the reception

If they do not know an information they always

say “allow me to find out”

Question 6 In terms of the facilities offered by Amathus Hotel

With regards to the hotel’s facilities please rate the following

 [tick one for each category]

Very Good Neutral Bad Very Don’t

Good Bad Know/No
t
observed

Lobby

Restaurant/B
ar

Conference
Rooms

Fitness
facilities

SPA

Pool area

Question 7 Do you agree :

Strongly I don’t
Disagre Strongly
Beauty and Health Agree want to
Agree e disagree
answer

I know about the services offered

I buy wellness treatments during my staying at

the hotel

The services offered are value for money

Question 8 Concerning the hotel restaurant and bar

 With regards to the hotel restaurant and bar please rate the following
[tick one for each category]

Very Good Neutral Bad Very Don’t

Good Bad Know/No
t
observe
d

Food and
Drink Quality

Food and
Drink variety

Bar
experience
(decor,
music)

Question 9

How much do you agree with the following statement: “Amathus Hotel
Limassol is a leisure de luxe hotel.”

Strong Agree Don’t Disagre Strongl

ly Know/ e y
Agree* Can’t Disagre
Tell e*

*Please
explain .........................................................................................................................
.....................................................................................................................................
.....................................................................................................................................
....................................................................................................................................

Question 10

The gender of respondents is going to be as examined in this question

1. You gender:
Male

Female

Question 11
Question 2 makes it possible to identify the age groups of Amathus Hotel ’s
corporate clientele.

2. Your age:

a. 20-30
b. 31-40
c. 41-50
d. 51-over
Question 12 gives information regarding the nationalities of the
respondents.

3. Your Nationality:..............................................................
Old version revised

Our research must answer to answer the following questions:

QUESTION 1

What is Amathus Hotel Limassol’s perceived performance in

comparison with its direct competitors?

Hypothesis 1: Amathus Hotel performance is at par and to some extent

higher than its direct competitors.

QUESTION 2

What is the level of satisfaction of Amathus Hotel Limassol’s

business customers?

Hypothesis 1: Leisure customers of Amathus Hotel Limassol are generally

satisfied with their overall experience and accommodation in the hotel.

QUESTION 3

How strong is Amathus Hotel Limassol’s as a leisure business

oriented hotel?

Hypothesis 1: Amathus Hotel Limassol Limassol is perceived more as a

leisure hotel rather than a business hotel.

CUSTOM SEGMENT ANALYSIS

• Which segments do you serve currently?

- Size of each segment(s)

- The needs of each segment(s)

- Purchase process
 • Where are you focusing in the future?

- Which are the attractive segments of the Hotel

(in terms of size, profit, growth etc)

- Customers level of satisfaction with the current offerings

- How they perform some of their value activities.

QUESTIONNAIRE Old Version revised for Amathus as leisure

hotel (5 pages)
Question 1

1. How did you book the hotel?

a. Tour operator [Please Specify]..................................

b. Internet
c. Telephone
d. Other [Please Specify] ..............................................
Question 2

Have you ever been to other similarly priced hotels in Cyprus for leisure?

a. Yes
b. No

If Yes, then please name the hotel and rate that hotel compared to us [Tick
One for each category]

Name of hotel:......................................................

Bett Somew The Somew Wor Don’t

er hat same hat se Know/
Better Worse Not
observ
ed

Value for money

paid

Quality of service
 Quality of business
facilities (internet,
conference rooms)

Quality of leisure
facilities (bar/lounge,
swimming pool,
restaurant)

Overall business
environment

Question 3

Is this your first stay in this Hotel?

a. Yes
b. No
[If yes please move to section 3]

Question 4

How many times have you stayed

here?................................................................................

Question 5

1. What is the main reason for coming back?

...........................................................................................................................................................
...........................................................................................................................................

. Question 6

In terms of the staff’s responsiveness and efficiency

With regards to the staff how would you rate the following [tick one for each category]

Very Good Neutral Bad Very Don’t

Good Bad Know/Not
observed

Responsiveness
and efficiency
 of Front Desk

Responsiveness
and efficiency
of waiters

Responsiveness
and efficiency
of maintenance
staff

Responsiveness
and efficiency
of wellness
facilities staff

Question 7 With regards to your room please rate the following

[tick one for each category]
Very Good Neutral Bad Very Don’t
Good Bad Know/Not
observed

Ease of
working in the
room

Speed of
internet
connection

Condition of
furniture

Condition of
carpeting

Condition of
bath room

Cleanliness

Question 8 In terms of the facilities offered by Amathus Hotel

[tick one for each category]

Very Good Neutral Bad Very Don’t
Good Bad Know/Not
 observed

Lobby

Pool area

Fitness
facilities

Restaurant/Bar

Conference
Rooms

Question 9 Concerning the hotel restaurant and bar

With regards to the hotel restaurant and bar please rate the following
[tick one for each category]
Very Good Neutral Bad Very Don’t
Good Bad Know/Not
observed

Food and
Drink Quality

Food and
Drink variety

Bar experience
(decor, music)

Question 10 In terms of the value for money paid Amathus Hotel’s leisure clientele the results
are:
How would you rate our Hotel in terms of value for money paid
[tick one]

Very Good Neutral Bad Very Don’t

Good Bad Know/Not
observed

Question 11
 How much do you agree with the following statement: “Amathus Hotel Limassol is
leisure a hotel.”

Strongly Agree Don’t Disagree Strongly

Agree* Know/ Disagree*
Can’t
Tell

*Please
explain ...............................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...............

Question 12

1. Would you return to the Amathus Hotel for leisure purposes?

a. Yes
b. No

Question 13

.Would you recommend the Amathusa Hotel Limassol to others?

c. Yes
d. No

Question 14

Is there anything you would recommend to Amathus Hotel that you feel must change or
improve?

...........................................................................................................................................................
...........................................................................................................................................................
...........................................................................................................................................................
...

Question 15

4. You gender:
Male

Female
Question 16

5. Your age:

e. 20-30
f. 31-40
g. 41-50
h. 51-over
Question 17

6. Your Nationality:..............................................................