Steven Wing

404 Cary Pines Drive, Cary, North Carolina 27513

919.809.2502
sw126807@gmail.com

SUMMARY PROFILE
Highly analytical, meticulous and well experienced IT professional with more tha
n 19 years of distinguished career in supporting military, manufacturing, teleco
mmunications, financial services, higher education and large and small business
distributed computing environments. Extensive background in working with ITIL st
ructured environments through results-based metrics. Effectively handle customer
-facing roles by leveraging stellar communication, presentation and team leaders
hip skills. Currently holds Top Secret-level Security Clearance.

TECHNICAL EXPERIENCE
Hardware:
- Workstations: Sun SPARC/x64/x86, Sun Ray, DELL laptops, workstations
- Servers: Sun Blade, Cool Threads, SPARC 64 VI, Enterprise Entry Level, M
id-Range & High End, Telco
- Storage: Sun Desktop, Datacenter, Modular, Network Attached
- Network: Cisco ASR 1000, 7200 Series
Software:
- SUN: Solaris (8,9,10) Solstice Disk Suite, Veritas Volume Manager, Shell
Scripting, Sun Cluster, LDOMs, Zones/Containers, DNS, NFS, NIS, NIS+
- Microsoft: 9x/NT/XP, Pro
- Cisco: IOS, NX-OS
- Application: MS Office Suite, OpenOffice, Apache, Quark, Adobe

CAREER OVERVIEW
General Dynamics Information Technology ~ Triangle Park, NC and Denver, CO
Field Service Engineer, System Support Engineer Jan 2001-Present
- Independently set up as well as configure SUN Microsystems, both hardwar
e (H/W) and software (S/W), in accordance to Sun Enterprise installation standar
ds methodology.
- Perform root cause analysis and formulate problem / event resolution to
address critical production environments running SUN Microsystems Sparc and X86
servers, storage arrays, operating systems and applications.
- Serve as companyâ⠬⠢s on-site representative and as reference for UNIX system and
twork administrators in the planning and configuration of new infrastructure, op
timization of existing environments and real time event resolution.
- Work closely with key clients, such as SUN Microsystems, Cisco, Qwest Co
mmunications, AT&T, EBAY, VISA, Standard & Poor's, Comcast, University of Colora
do, National Institute of Standards and Technology, IBM Global Services and Lock
heed Martin
A&H Publishing Corporation ~ Denver, CO
System Administrator, Advertising Manager, Assistant Editor Mar 1999-Jan 200
1
- Built and coordinated the set up of NT LAN/WAN environment to support th
e production of two disability print publications, which include a Colorado-base
d magazine with a quarterly distribution of 250K and a national publication with
approximately 750K in distribution on a monthly basis.
- Singlehandedly managed HP H/W and Microsoft Operating Systems, Cisco net
work environment, redundant storage and applications, such as Quark Express, Ado
be, and Microsoft Office for offices in Denver and Boulder.
- Developed and led functions of the advertising department that was instr
umental for generating revenue increase from advertised products and services, a
nd spurred nearly 60% of published pages.
- Actively participated in the production layout, quality control, and edi
ting of publications.
US West Communications ~ Denver, CO
Systems and Networks Learning Consultant Sep 1995-Mar 1999
- Refined knowledge of residential and small business network and system a
dministrators on the structure and operation of legacy sales and service UNIX ne
tworks.
- Facilitated a team of system administrators in charge of maintaining dep
endability of UNIX environment crucial for managing sales, service, and billing
data for residential services.
- Coached as well as provided counseling to management professionals that
were tasked to oversee and maintain well-run operations of Colorado, Utah, Monta
na, Wyoming, Arizona and Minnesota residential sales and service networks.
- Instrumental for the organization, planning, training and management of
residential and small business operations during the CWA strike in 1998.

EDUCATION
Bachelor of Science in Information Technology (In progress)
Concentration in Networking and Information Systems Security
University of Phoenix -Online (Expected graduation: 2011)
Liberal Arts Program
University of Colorado-Boulder, CO | Red Rocks Community College -Lakewood, CO

CREDENTIALS
- ITIL Certification, Foundation Level (2010)
- SUN Certified Security Administrator, Solaris 10 (2010)
- SUN Certified Network Administrator, Solaris 8 (2002), Solaris 10 (2009)
- SUN Certified System Administrator, Solaris 8 (2001), Solaris 10 (2009)
- SUN Certified System Support Engineer, PE2 (2002), PE3 (2005), PE4 (2008
)
- SUN NIS, NIS+ Administration, Enhanced Analytical Troubleshooting, Deskt
op System Maintenance, SUN Fire Support and Administration, SUN StorEdge Volume
Manager Administration