MARLENE A.

HYMAN
514 WRAYHILL DRIVE
CHARLOTTE, NC, 28262
704-953-7179
EMAIL: mh6e67a4@westpost.net

OBJECTIVE
Nursing professional with level 1 helpdesk analyst and clinical
experience, seeking opportunities as a Clinical Analyst to support
the implementation of healthcare information applications. Experience
in gathering and documenting systems functional requirements from
healthcare staff and coordinating implementation activities with the
information technology team.
SOFTWARE/ HARDWARE/APPLICATIONS
Word, Excel, PowerPoint, Visio, Microsoft Outlook, Internet
Explorer, Windows XP, Pyxis Medication Management System
EXPERIENCE
PROXITECH HEALTHCARE, VALLEY STREAM, NY JANUARY '10 TO PRESENT
HELPDESK/CLINICAL ANALYST (CONSULTANT) a"
Responds to telephone calls, email and personnel requests for
technical support. Provides 1st level support to end users on a
variety of issues. Identifies, researches, and resolves technical
problems. Documents, tracks and monitors the problem to ensure a
timely resolution, Work well without immediate supervision.
HARRY'S NURSING REGISTRY, JAMAICA, NY AUGUST '07 TO PRESENT
LICENSED PRACTICAL NURSE (PER DIEM) a" responsible for the care of
medically fragile children at home. Duties include computerized
medication administration records (MARS), treatment administration
records (TARS), trach care, and ventilator care and computerized
nursing notes.
KINDRED HEALTH CARE MONROE, NC JULY '06 TO AUGUST '07
LICENSED PRACTICAL NURSE - responsible for the care of patients who
requires extensive rehabilitation as a result of surgery. Coordinated
nursing care for residents. Scheduled therapy and various procedures
by other departments. Utilized the Meditech CPOE application to
document administration of medication, treatments, and patients'
progress.
FLORIDA HOSPITAL, ORLANDO, FL AUGUST '03 TO JUNE '06
LICENSED PRACTICAL NURSE a" clinical staff member of medical
surgical and orthopedic units providing pre and post surgical care to
patient. Leveraged paperless charting application to documented
patients' progress. Reviewed CPOE to confirm that pharmacy had
processed the pending script and utilized the Pixis medication
management system for medication dispensing and administration.
DRY HARBOR NURSING HOME, MIDDLE VILLAGE, NY JULY '98 TO JULY '01
LICENSED PRACTICAL NURSE - responsible for long term care patients
who required extensive medical care as a result of a stroke, cardiac
issues or decline in health condition. Duties included administration
of medication, perform treatments and document progress as required by
doctors' orders.
SOUTHSIDE HOSPITAL, SMITHTOWN, NY SEPTEMBER '97 TO JUNE '99
LICENSED PRACTICAL NURSE a" floor nurse on the pediatric unit and
provided care for infants, toddlers, pre-teens, medical surgical unit
and recovery room. Duties also included inputting of doctors' orders
and labs in the order entry system.
NEW YORK CITY TRANSIT AUTHORITY, NEW YORK MARCH '92 TO JUNE '94
SENIOR HELP DESK ANALYST a" responsible for the initial point of
contact for a wide array of technical issues ranging across areas
including network communications, application issues, desktop,
printer, file server and others. Troubleshoot researched and resolved
customers' issues. Prepared the monthly service level agreement
reports for users and help desk management.
ELECTRONIC DATA SYSTEMS, MAHWAH, NJ MARCH '89 TO MARCH '92
COMPUTER ASSOCIATE TECH SUPPORT a" provided second level support
which included troubleshooting hardware, software and network
problems.
EDUCATION
UNIVERSITY OF MARYLAND COLLEGE
Healthcare Administration Informatics
Masters Program (Current)
PHOENIX UNIVERSITY
Business Administration
Bachelors of Science (2010)
VOCATIONAL EDUCATION EXTENSION BOARD
Licensed Practical Nurse Training Program (1995)
LICENSE
*
New York State Licensed Practical Nurse New York State Licensed
Practical Nurse
 *
South Carolina State Licensed Practical Nurse (Compact State
Licensed)
CERTIFICATIONS
*
EKG, IV, PHLEBATOMY, CPR, PALS, NCI
*
Medical Billing (ICD-9)
AFFILIATIONS
*
Healthcare Information Management and Systems Society (HIMSS)
*
New York State Nurses Association (Affiliate)
MILITARY
UNITED STATES ARMY RESERVES (HONORABLE DISCHARGE) a" field nurse at
Walter Reed Medical Hospital; LPN in the ICU, PCU, Orthopedic Surgery,
Neuro Surgery and Vent Units - during Operation Desert Storm and
Operation Dessert Fox served as a field nurse. Helpdesk
Analyst/Computer Operations.