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5 Shire Avenue | Fairfield, NJ 07004 || 917-515-0577


Creative telecommunications professional with a talent for recognizing and forgi
ng global business partnerships to expand market presence and promote products i
n a competitive marketplace. Expansive background in the promotion of carrier co
mmunications utilizing strengths in sales, and negotiations teamed with extensiv
e technical knowledge. Excels at assessing new business opportunities and tracki
ng the competitive landscape to capture strong and sustainable competitive marke
t leads for top-line investor communities. Tremendous ability to advise compani
es on the development and initiation of effective internal communications infras
tructure. Supports organizational growth by communicating directly with key demo
graphics to drive interest and accelerate product recognition.

* Global Sales/Purchasing *Contract Negotiations *Team Leadership

*VoIP Network Design *Tests Development & Execution *Carrier Operation *Performa
nce Analysis *Project Management *Cross-Cultural Communications *NOC Managemen
t *Traffic Capacity Panning *Quality Assurance


2GOTEL, Totowa, NJ 2007 -4/2010

Senior Manager of Carrier Relations
Utilized solutions selling, consultative sales processes, and effective negotiat
ions developing strategic alliances with more Tier carriers, PTTs, LDIs, IGWs, C
LECs and dramatically increasing revenue for the telecommunications long-distanc
e provider. Transitioned strategy into tactical plans to drive market growth and
diversification. Evaluated new product opportunities and directed strategic dev
elopment of marketing plans, pioneering processes and methods to increase sales
and reduce costs. Conceived and established off-shore sales and telemarketing s
ervice launching multi-media direct advertisement campaigns to broaden client b
ase. Collaborated at all senior leadership levels formulating corporate vision t
o reflect quality and productivity.
Selected Accomplishments:
* Increased revenue by $3.4M by providing exceptional service and leadership to
carrier relations managers.
* Acquired top quality product routes at 5- 10% below market rate by forging of
long-term strategic alliances with international PTTs, domestic Tier-1, and CELE
* Decreased buying costs by 12% through enhanced corporate development and compe
titive intelligence.
* Improved profit 8% by streamlining international sales support.
* Generated 8500 new retail customers in 1 year by implementing effective advert
ising campaigns.
* Launched 1st corporate retail products diversifying brand recognition.
* Facilitated the ability to ensure quick resolutions for customer queries excee
ding reliability objectives.
A T TELECOM, Totowa, NJ 2002- 2008
Senior Manager of Operations & Carrier Relations 2005- 2008
Streamlined and managed the carrier relations and operations divisions improving
quality and reliability to advance the corporation in a competitive marketplace
. Developed strategic alliances with Tier carriers, PTTs, LDIs, IGWs, and CLECs
and dramatically increased revenue for A T Telecom. Collaborated with network en
gineers, rate and routing associates, NOC, and divisional managers and maintaine
d 100% network uptime, top performing routes at lowest cost and established effi
cient procedures and methods for trouble ticket response and prevention. Monito
red carriers' compliance to SLAs. Adapted and conceptualized a successful corpor
ate culture change creating new business partnerships, establishing channels of
successful enterprise growth.
Selected Accomplishments:
* Maintained operating costs 5-10% below target.
* Continuously met and exceeded quality requirements.
* Implemented policy and service standards improving customer satisfaction and r
etention, resulting in 10% revenue gain.
* Increased profit 9% and cut costs 12% through the establishment of a cohesive
corporate team.
* Generated a revenue growth of $19M by utilizing market driven management strat
egies, capturing an extensive international clientele.
* Achieved 5-10% cost reduction by negotiating aggressive rate and term agreemen

Manager of Operations 2002- 2005
Challenged to build new market presence while reengineering and expanding existi
ng international sales and distribution increasing client base and improving cor
porate brand recognition. Streamlined operational infrastructure motivating mana
gement and divisional teams exceed profit margins, service levels, employee deve
lopment, and performance standards. Utilized my technical expertise along with k
nowledge of advanced technologies and collaborated with engineers to design a ro
bust VoIP network including soft switch, SBCs, Gateways, and PBX. Tested VoIP bi
lling software and worked with the vendor on some customizations that made it mo
re user friendly and allowed for offering more products and services to our cust
omers. Worked hands on with engineers and vendors to configure, test and install
software and hardware segments of the VoIP network. Planned originating and ter
minating traffic capacity. Collaborated with Quality assurance, engineering, NOC
and customer service supervisors to ensure quality and sustainability of delive
red products.
Selected Accomplishments:
* Reduced trouble ticket volume 40% and resolution time 50% through the incorpor
ation of procedures and direct management of NOC supervisors.
* Achieved 100% uptime performance by directly monitoring maintenance reports an
d network performance.
* Increased revenue 15% by improving VoIP network capacity and reliability.
* Utilized technical knowledge in the creation of new products generating 20% in
revenue gains.
Senior Sales Engineer 1999- 2001
Collaborated with Sales Associates to enhance technical knowledge and set servic
e standards for prospective customers. Formulated, designed, and recommended voi
ce and data solutions providing multi-faceted customer support. Incorporated cus
tomer needs assessment to enhance service delivery.
Selected Accomplishments:
* Awarded 'Top Sales Engineer' for ability to enhance sales and up-sell products
and services.
Lead Systems Engineer III 1996- 1999
Established cohesive and efficient team of voice and data test engineers, facili
tating the creation of test plans and the execution of test cases to certify new
software releases and new switches and to improve the offered products function
ality. Strengthened vendor relations through the swift resolution of reported is
sues. Enhanced product reliability with the introduction of preventative mainten
ance and testing programs.
Selected Accomplishments:
* Awarded performance bonuses 3 consecutive years.
Systems Engineer 1994- 1995
Monitored, provisioned, and tested voice communication circuits to ensure impecc
able product standards. Monitored voice traffic volume to estimate circuit capac
ity and ensure performance.
Selected Accomplishments:
* Received quarterly bonuses for performance.


Bachelor of Science- Systems Engineering
Technical Proficiencies:
* Microsoft Office Suite and Visio
Advanced Knowledge: VoIP , TDM, GSM, TCP/IP, Frame Relay, SONET, Routing, VoIP s
witches & gateways configuration,
Voice Codec, RTP, SIP, H323, networks and software testing, statistical and data
analysis, problem solving, VoIP Network performance analysis, monitoring & impr
ovement, VoIP billing, Collocation.