SUMMARY

Technical experience in Information Systems, including customer support, Network

Administration,
including experience in the Petrochemical Industry. Possesses proven ability to
work with others,
and recognized as a self-starter.
PROFESSIONAL
RMG Consulting - Fort Worth, Texas
2009 - Present
PC Repair, Network Troubleshooting, System Administration, Contract work.
FLINT HILLS RESOURCES - Odessa, Texas 2003 - 2009 (Plant Shutdown)
Information Specialist - Database Administration of the Aspen Process Historian
for the entire FHR Complex (450 users)
* Responsible for all aspects of managing the data acquired by the process contr
ol information systems.
* Responsible to keep the data acquisition system running at all times.
* Support multiple servers for the Process LAN, and the Business LAN.
* Recognized as the "go-to person" for immediate resolution of complex technical
issues.
* Experience in Remedy IT support tool.
* Responsible for customer support, of Aspen software applications.
* Liaison to all vendors in support of Servers and the Aspen system.
* Responsible for break/fix for all PC's in my area.
* Responsible for all server upgrades from planning to implementation.

AMERIPOL SYNPOL CORPORATION - Odessa, Texas 2002 - 2003

Worked as an independent contractor for operations during plant shutdown.
AMERIPOL SYNPOL CORPORATION - Port Neches, Texas 2001 - 2002
(Odessa Plant closed 2002)
Network Coordinator - Odessa, Texas
Responsible for P.C. and network support for approximately 70 users.
* Telephone and field Support for users in the complex.
* Designed the computer inventory system, which tracked all computers.
* Designed telephone access system using fiber optics and saved the company $10,
000.00.
ECTOR COUNTY INDEPENDENT SCHOOL DISTRICT - Odessa, Texas 1997 - 2001
Computer Service Technician
Responsible for PCs and the network for 5 campuses.
* Maintained the connections throughout the local and wide area network, maintai
ning the connectivity of the campuses.
* Telephone and field support for users throughout the school district.
* Identified and resolved hardware problems with regard to cabling, routers, hub
s, and repeaters for system integrity.
* Maintained the Internet and Intranet for 5 campuses enabling students' constan
t accessibility.
* Training to individual users at all campuses

WEST TEXAS REGIONAL MULTIPLE LISTING SERVICE - Midland, Texas 1995 - 1997
Photographer and Computer Assistant
Responsible for digital photographs of homes and printing of the MLS book.
* Maintained database of weekly photo shoots for the Multiple Listing Service.
* Developed and produced the Multiple Listing book for all the West Texas realto
rs,
assisting them in sales of homes.
* Telephone support for the realtors in the West Texas area.
* Maintained and upgraded the computer system resulting in a more efficient prin
ting system.

EDUCATION
Bachelor Of Science Computer Science West Coast University
PROFESSIONAL CERTIFICATIONS
Comp-TIA A+ (2000)
Novell CNA (5.0) - (2001)
TECHNICAL SKILLS
Skills in Novell Netware, Microsoft Office, Win 95, Win NT, Win2K, Win 2K Server
, Win 2003 Server, Win Vista.
ROGER MARK GILDEN