Timothy E Pleasant

4967 Scarlett Way

San Jose CA 95111
Phone 408-225-2336
Cell Phone 408-309-4601
E-mail pleasant_timothy @yahoo.com
Objective A General Management position with a performance oriented company, whe
re broad experience in retail operations or mechanical products would be valuabl
e.
Experience Toyota Material Handling USA Inc. NUMMI Fleet Site Manager: 2006-20
10 Fremont CA Management of the Fleet Services
at the Toyota General Motors Auto Manufacturing Plant (NUMMI) facility in Fre
mont, California including managing the business relations with the NUMMI manage
ment team and the relationship with a sub-contracted service provider. Evaluat
ing and effectively managing the service levels / repair process to the satisfac
tion of the Customer. Responsible for managing a fleet of over 400 material han
dling vehicles. Responsible for meeting established Key Performance measurements
(KPI's). Product Support Manager: 2005-2006 Pape Machinery
Newark CAManagement of Pape Machinery's Parts and Service, Operations, for the
Newark. Rohnert Park and Gilroy California Operations.Responsible for profit an
d loss for Union City Aftermarket Operations, including Parts,Service, and After
Market Sales Force. Responsible for overseeing the Recruiting Training, and dir
ecting Parts Service Personnel and CSS Sales force in Newark CA, Rohnert Park CA
, and Gilroy CA.Branch Manager: 2001 - 2005 Yale Pacific Inc.
Union City CA Management of Yale's Union City Parts and Serv
ice, and Rental Operations, Staff of 31employees.Responsible for profit and loss
for Union City Aftermarket Operations, including Parts,Service, and Short and l
ong term rentals. Staff Responsibility to Sales RepresentativesResponsible for o
verseeing the Used equipment rebuild Program for Union City in a concertWith the
used equipment manager. Recruiting Training, and directing Parts and Service Pe
rsonnel in Union City.
Western Region Service Manager: 2000-2001 Tennant Company Minneapolis
MN Development, and management of 93 Service Territories and 2 Service Centers
in the Western United States and Western Canada. Provide direction and training
for 4 District Service Managers, and 5 Region Trainers. Responsible for authori
zed service relations with 6 Service provider companies in the Western United St
ates and Western Canada.Developed service programs using Tennant Direct Service
through direct involvement at 20 Tennant Commercial Distributors in my region. D
eveloped external labor sales of over $8.1 Million in 2000District Service Manag
er: 1991-2000 Tennant Company Minneapolis MNManagement of 27 service
territories in the Western United States and Western Canada.Responsible for aut
horized service relations with 8 service provider companies in the Western Unite
d States and Western Canada.Developed external labor sales to over $2.0 Million
in 1998
General Parts and Service Manager: 1981 -1991 Hyster Company
Fremont CAManagement of Hyster Company's Fremont Parts and Service Opera
tions, Staff of 46 employees and annual sales of $5.7 Million. Responsible for P
rofit and Loss for Fremont OperationsStaff Responsibility to Store managers and
Service and parts managersInventory ResponsibilityRecruiting Training, and direc
ting Parts and Service Personnel in FremontWarranty administration Planning, Dir
ecting, and Developing Marketing Programs
After Market Sales Manager: 1980-1981 Hyster Company Fr
emont CAResponsible for After Market Sales force of 13 Sales PersonsSales Foreca
sting and budgeting Staff Responsibility to 5 Store Managers Development of Prom
otional Programs and SpecialsRecruiting Directing and Training After market Sale
s Force Store Manager: 1977-1980 Hyster Compa
ny San Jose CAProfit and Loss Responsibility for Annual Sales of $3.
7 MillionSales Forecasting and budgeting for San Jose Branch OperationsResponsib
le for Parts Service and Rental Operations for San Jose Ca.Responsible for Guara
nteed Maintenance Programs on 150 Lift TrucksDevelopment of Promotional Programs
and Specials and After market Sales ProgramRecruiting Directing and Training Af
ter market Sales Force
Education 1968-1969 Oregon Technical Institute Klamath Fall
s OR Civil Engineering Major 1972-1976 Oregon Technical Institute
Klamath Falls OR AAS Degree in Automotive Tune up and Instrumentation Bac
helors Degree in Auto Diesel Technology 2000 Center For Creative Leadership
San Diego CA.