Kenneth E.

Bell Sr
85032 Newloch Lancaster, SC 29720
Phone: (803) 548-9043 Cell: (404) 734-1105
Email: kb486c16@westpost.net
_____________________________________________________________________
SENIOR HELP DESK / TECHNICAL SUPPORT PROFESSIONAL
Accomplished Senior Help Desk professional with 15+ years experience in compute
r operations and technical support
8 years of progressive computer/network operations experience in large global d
ata centers with mixed computing environment including UNIX, Windows NT/2000 and
interconnected mainframe
7 years providing help desk support to thousands of military users worldwide, e
arning a solid reputation for productivity, complex problem resolution and profe
ssionalism
Proactive self-starter known to initiate process and system improvements to inc
rease system stability and staff productivity

TECHNOLOGIES
Operating Systems Windows 95/98/ME/2000/XP, MS-DOS, UNIX
Programming/Technology C/C++, C# .NET, Java, Visual Basic 6.0, SQL, PL/SQL, HT
ML, JavaScript, ASP.NET
Databases MS Access 2003, MS Office 2003/XP
Applications MS Project 2003, MS 2003, MS Visio 2005, Ra
tional Rose,
IIS 5.0 and Apache
PROFESSIONAL EXPERIENCE
Project Manger/DeVry University
Senior Project, Decatur, GA October 2006 - November 2009
Constructed a web site that directed students to use the advisement shell withi
n the electronic college platform
Developed a web GUI for the Academic Advisement Department to view and print re
ports about information received from student surveys
Provided links to the DeVry Web site for which students can send a message to r
equest information from the Academic Advisement Department and other academic re
lated information, forms, instructional videos, and other DeVry Web sites with a
cademic advisement related information
NATO DJTF Support Unit 83842
Marietta, GA September 2007- March 2010

Provided contributory support to Supreme Allied Commander Transformation as the

North Atlantic Treaty Organizations (NATO) forcing agent for change Assisted in
continuous improvement of Alliance capabilities to uphold NATOs global security
interests
Managed commonly funded resources allocated for NATOs transformation programs i
n order to provide timely, cost-effective solutions for operational requirements
Optimized systems performance and spool utilization
Responded to system hardware/software error messages, storage and hardware conf
iguration problems
Ensured that critical SATCOM II system links were active and output network dat
a model queues were operational
Provided after hours support for network help desk and NT Client/Server environ
ments
European Command Joint Analysis Center
Moles worth, UK October 2004 - September 2007
Promoted to support worldwide system and network infrastructure consisting of 2
0 Windows NT servers and 6 UNIX servers interconnected with mainframe through Ci
sco routers
Investigated and resolved performance issues demonstrating strong diagnostic sk
ills across multiple platforms.
Proactively identified potential areas for wide system outage and initiated ana
lysis and resolution
Independently resolved recurrent system lockup issue through diligent research
Monitored all master hardware and performance consoles
Resolved issues with data path unit gateway, hubs/routers/circuits and support
center voice response unit
Maintained critical data feeds
Coordinated and implemented change control in collaboration with technical team
s

HQ Special Operations Command Central

Tampa, FL November 2001- May 2003
Deployed to Middle East in support of Operation Enduring Freedom/Operation Nobl
e Eagle
While supporting Operation Enduring Freedom, I Installed the Global Broadcast S
ervice (GBS) at Masirah Island, Oman and provided training for the users
Earned solid reputation for resolving complex issues and providing exceptional
customer service
Transmitted, received, and processed all forms of telecommunications using stat
e-of-the-art multimedia technology such as fiber optics, digital microwave, and
tactical and commercial satellites.
Promoted to assume additional responsibilities as technical advisor providing e
xpert guidance to help desk staff
Coordinated Video Teleconferences for forwarded and rear deployed forces
Carrier Southeast (CVSE-0367)
Marietta, GA November 1995 November 2001
Communications Manager at sea or ashore; maintained necessary records; prepared
Emergency Action Plans. Provided training programs and reviewed efficiency repo
rts for accuracy
Overall responsible for day-to-day operations of the communications center and
administered Local Area Networks (LANs), including basic personal computer maint
enance and network troubleshooting
Controlled system operations and patching of long-haul communications media (in
cluding satellite) and local circuits
Assigned user profiles, configured network protocols and performed system/file
back-up and restoration functions
Education
Bachelor of Science in Computer Information Systems, 2009
DeVry University Decatur, Georgia, GPA: 3.29
Defense Equal Opportunity Management Institute, 2007
Leading Chief Petty Officer Leadership Course, 2006
Primary Leadership Development Program Mobile Team Training, 2002
Certifications
Clearance: Active Top Secret, SCI