TRACI J.

PETERSON
3 South 656 West Avenue Warrenville, IL 60555 Email-tp4df4e2@westpost.net.,
Cell: (630) 675-5638
SUMMARY
* A results-oriented and self-motivated leader/contributor able to quickly asses
s needs and present effective solutions.
* Exceptional analytical and operational management skills to improve an organiz
ations processes or outcomes.
* Comprehensive knowledge of employee relations with complete lines of employee
benefits, developing and training employees in company policies and procedures.
* Excellent interpersonal skills in communicating with professionals with all le
vels of an organization.
* Demonstrated success in operations, supervision and business management.
CAREER JOURNAL
Central DuPage Hospital, Winfield, IL. 2008-Present
Medical Record Analyst
Responsible for reviewing all hospital medical records for completeness in com
pliance with hospital bylaws, Joint Commission on Accreditation of healthcare or
ganizations and regulatory requirements.
Performs the task of researching and merging of duplicate medical record numbe
rs.
Efficiency and Accuracy are kept at a 95% at all times.
Receives and provides follow-up on all incoming phone calls to departments mai
n line(s), Assists various customers by needed information or directing to the a
ppropriate areas.
High performance in the Customer service, Indexing patient records, scanning an
d prepping documents to complete all department goals.
Systems used and I am well versed in McKesson Surgical Manager, 3M Care Innova
tion, Citrix, Series 400, Clinical Workstation, Extext, Dictaphone and Citrix, a
nd many more. Etc.

EXPRESS PAINTING, INC., Naperville, IL 1988 - Present

Director, Human Resources
Responsible for all hiring, payroll and benefit administration of all personnel
.
Established and maintained companys Workmans Compensation system.
Acting Operations Manager in charge of accounts payables and receivables.
Attended trade shows as a company representative.
BRAVO CREDIT/ENCORE CREDIT CORP., Downers Grove, IL 2005 June 20
07
Operations Manager
$150M per month operational responsibility for all aspects of pipeline manageme
nt, underwriting, quality control and production for this sub-prime mortgage div
ision.
$500K signing authority for sub-prime loans.
Led effort to restructure complex loans meeting loan guidelines with 25% fallou
t.
Achieved less than 1% error rate in loan reviews/audits.
Redirected and restructured all operations including staffing, implementation o
f multiple internal processes to increase efficiency, accuracy and client satisf
action within 4 months.
Hired, trained and managed a staff comprised of underwriters, processors, clos
ers, funders and admin.
Underwriter
Exceeded goal of loans/day by 125%.
Loans >500K achieved <1% refusal rate.
Trained in fraud detection and compliance.
Underwrote 100% of all loans and associated appraisals.
TITLE COMPANY OF AMERICA, Oakbrook Terrace, IL
2004 - 2005
Account Manager
Responsible for key clients generating $15M per month in closings
Grew client base by 60% by securing partnerships and developing advantageous re
lations with mortgage companies.
100% client retention due to increased client satisfaction.
WELLS FARGO HOME MORTGAGE, Schaumburg, IL 2003-2004
Production Manager
Directed and developed the new Company Project Management Initiative reducing g
overnment operational error rating from 14% to 0 within 5 months.
Reduced government subsidized loan error ratings from 28% to 5% by developing o
rganizational checklists and updating policies, procedures and compliance issues
to improve the processing of FHA, VA and emerging market loans.
Hired, trained and employees in reviewing of loans for compliance with governm
ent regulations.
Met weekly with employees to emphasize client service, review weekly and monthl
y objectives, and implement new project processes.
Communicated weekly with Regional Managers providing and reviewing sales foreca
sts, progress and funding reports.
Met monthly with sales and government officials to ensure account accuracy.
AMERICAN FIDELITY MORTGAGE SERVICES, INC., Wheaton, IL 1
998 - 2003
Administrator/Closing Processor/Trainer
Direct assistant to president in processing and closing $15M per month in confo
rming, non- conforming, FHA, VA, and home equity loans.
Trained new employees in software and daily loan procedures.
Completed annually approximately 320 non- funding and funding processes for inv
estors.
Conducted due diligence and selected investors executing rate locks for 50 - 70
loans per day.
Maintained high levels of customer contact by working daily with the President,
title company contacts, appraisers, employee and banking verifiers and investor
s to successfully process over 45 loans per month.
Performed closing manager duties approximately 3 4 days per month.
80% of loans fed into LP and DU systems identifying investor requirements reduc
ing redundancy by 30%.
TRAVELERS INSURANCE COMPANY, Naperville, IL 1990 - 1998
Benefits Specialist
Analyzed and received reimbursement for over 5% of $15K+ group health claims su
bmitted by hospitals.
Created, negotiated and implemented solutions for over 50% denied claims with a
uditors.
Communicated daily with clients and hospitals on billing, account updates and r
eimbursements.
ILLINOIS HOSPITAL ASSOCIATION, Naperville, IL 1989 - 1990
Administrator
Managed and advised hospitals on workers compensation programs and OSHA laws to
 reduce financial exposure.
Investigated claims to evaluate validity by analyzing pre-existing conditions,
misrepresentation of facts, transference of benefits and third party liability.
Communicated daily with management, clients, clients companies, hospitals and d
octors to produce accurate claims, explain claim rights and benefits to all invo
lved.
Maintained and reviewed all billings.
LINCOLN NATIONAL LIFE INSURANCE CO., Downers Grove, IL 1986 - 1989
Group Benefit Representative
Managed 35 corporate clients to produce accurate claims, explain claim rights a
nd benefits to all involved.
Investigated third-party claims to evaluate validity by analyzing pre-existing
conditions, misrepresentation of facts, transference of benefits and third party
liability.
Evaluated daily by audit team to determine an average accuracy rating of 98%.
Maintained and reviewed all billings.
ALUMNI MORTGAGE SERVICES, INC., Naperville, IL 1983 - 1986
Loan Processor/Receptionist
Answered clients questions and concerns.
Processed VOEs and VODs; updated mortgage loan files; sent completed loan packa
ges.

EDUCATION

COLLEGE OF DUPAGE, Glen Ellyn, Illinois

Emphasis in Nursing
TRAINING: Supervisor Management, Code of Ethics training, Time Management, Huma
n Resource, Process Management, Coaching for Peak Performance, OSHA laws and upd
ates, VA and FHA Loan Processes, Emerging Market Processing, IDHA courses, ICD-
9 and CPT Coding classes, Anatomy. Etc.