Tammy Jolma

34486 S. Sawtell Road

Molalla, OR 97038
(503)704-0537
tj4e941a@westpost.net
SUMMARY
Management professional with diverse skill set including retail, operational and
sales. Specialize in multi-unit business, store operations, strategic directio
n, customer service, quality assurance and human resources. Results oriented le
ader with track record of developing both people and profit, passionately servin
g customers and driving business results with superb attention to detail.
EXPERIENCE
LIZ CLAIBORNE NEW YORK Woodburn, OR
October 2008 to Present
District Manager - Pacific Northwest
Oversee operations of outlet stores from strategic direction to program executio
n. Responsible for financial goals including sales, shrink and profitability.
Focused on talent recruitment and development ensure a constant flow of qualifi
ed internal and external candidates to meet the business needs.

STARBUCKS COFFEE COMPANY Portland, OR

May 2007 to August 2008
District Manager
Directed operations of multiple locations generating over $7 million in sales an
nually with 150 employees. Responsible for talent acquisition, team development
, retention, customer satisfaction, product quality and district financial analy
sis.
* Increased district profit performance by over $80,000 using LEAN principles in
cluding waste reduction and increased productivity.
* Reduced district turnover by 30% in one year utilizing root cause analysis and
problem solving to ensure that store action plans addressed areas within contro
l and showed continuous improvement.
* Achieved highest customer satisfaction scores in area comprised of eight distr
icts. Measurements included overall satisfaction, friendliness, quality and spe
ed of service.
* Developed and promoted multiple employees into management positions in both di
strict and area with strong bench of promotable employees ready for the next lev
el.
STARBUCKS COFFEE COMPANY Portland, OR
February 2001 to May 2007
Store Manager
Directed day to day operations of a company operated store including hiring, tra
ining, profit and loss, inventory control, promotional execution and customer sa
tisfaction.
* Exceeded sales goals each year with double digit comparative sales and custome
r growth by devising action plans to drive sales and customer satisfaction.
* Managed two stores for five months including four assistant managers and over
50 employees.
* Trained newly hired and newly promoted store managers and assistant managers.
Facilitated formal training classes at all levels.
* Led district hiring and employee development for more than four years resultin
g in multiple promotions and 100% staffing at all levels.
HAMPTON DISTRIBUTION COMPANY Portland, OR
June 2000 to February 2001
Sales Representative
Developed and grew customer relationships with building material companies. Gr
ew sales and marketing functions of newly restarted distribution company. Educa
ted customers on new products and services.
* Renewed business relationships and sales to more than 30 accounts.
* Managed and maintained more then 100 accounts including sales calls, quotes an
d customer service.
* Assisted in guiding marketing direction of distribution center during product
expansion.
POWERMAX COMPUTERS Lake Oswego, OR
June 1999 to June 2000
Computer Sales Representative
Provided sales and customer service to a variety of customers including business
es, schools and individuals.
* Provided excellent customer service to develop and retain repeat business.
* Identified and researched customer needs and designed customized systems inclu
ding hardware, software and peripherals.
UNIVERSAL FOREST PRODUCTS Woodburn, OR
July 1997 to June 1999
Sales and Customer Service Representative
Developed relationships with customers ranging from store personnel to corporate
buyers. Trained new customer service representatives.
* Identified needs for new and current products. Facilitated product knowledge
classes to educate customers.
* Researched ways to reduce costs and increase margins of specialty products.
EDUCATION
Hotel, Restaurant, Tourism Management, Oregon State University, Corvallis, OR
Business, Western Oregon University, Monmouth, OR
PROFESSIONAL DEVELOPMENT
Increasing Human Effectiveness, Situational Leadership, Professional Selling Ski
lls
TECHNICAL SKILLS
Word, Excel, PowerPoint and Outlook