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Lisa C.

28 Bellclare Circle
52 Sparks, MD 211
Email -
Verbal and written communication, Multi task oriented, trouble
shooter, responsible, cognizant of time constraints, goal oriented,
Work experience
September 2006- June 2008
Kennedy Krieger High School - 3825 Greenspring Avenue, Baltimore, MD

Position: Program Aide

Supervised daily activities of two special education high school
students ( one of which was physically challenged) while working with
a team of professional educators in and out of a class room setting.
August 1999-June 2006
Baltimore County Schools - Specifically Hereford Middle School and
Timonium Elementary School.
Personal assistant to a special education student in each school where
I was responsible for their educational progress and activities on a
daily basis as well as improving their social skills in mainstreaming
into the general public.
August 1999-March 2002
Baltimore County Schools - Substitute Teacher
Maintained classroom discipline and curriculum in place of the
permanent instructor.
Retail work experience at JC Penney in Owings Mills and Nordstrom in
Towson - Position: Sales Associate
Responsibilities included inventory monitoring, customer service,
co-worker training, fashion consultant, accounting, and theft
Additional Work Experience
Office manager for Burgess Insurance Agency and Perry Insurance Agency
in Parkton, MD - I was responsible for monitoring telephone
communication, trouble shooting requests from various mortgage
companies in regards to payments of homeowners policies as well as
problems with the Department of Motor Vehicles, making and recording
appropriate premium payments as well as making the bank deposits on a
daily basis, resolving any insureds disputes and checking on claims
Customer service rep for Brooke, McDonald, and Associates - Maintained
client files including payments, claims, and mail, within my assigned
responsibility as part of a team of customer service reps.
Office Manager for Jennifer Insurance Agency - In charge of the daily
office operations including claims, policy readiness for closings,
written and telephone correspondence, and file organization as well as
any insured problems which presented themselves.
Education: Bachelors of Science in Middle School Education -
University of Georgia
Insurance Work Experience
Burgess Insurance Agency - Drew Burgess - Agent

Perry Insurance Agency - Richard Perry - Agent

Parkton, MD 21120
Responsibilities: Office manager/customer service rep in charge of
managing verbal communication as well as written communication in and
out of the office for two insurance agents. Also documented payments
received in the office from clients as well handling daily bank
C. A. Moser, Inc. - Clarence (Larry) Moser - Agent
Towson, MD
Responsibilities: office manager responsible for daily verbal and
written communication in and out of the office as well as providing
clients with quotes on property and casualty insurance with The
Brooke, McDonald and Assoc.
Brian Brooke and Steve McDonald - agents

Towson, MD
Responsibilities: Customer Service Rep providing a high level of
customer service to insurance clients which included general insurance
information and follow up to claims.
Jennifer Insurance Agency
Steve McDonald - agent
Responsibilities: office manager/customer service rep including
maintaining a high level of organization and efficiency in the office
as well as providing a high level of customer service to each and
every client.