MICHELLE COLE

455 Lees Mill Drive, Newport News, VA

Telephone: (202) 256-6586
mc51146a@westpost.net
SOFTWARE APPLICATIONS:
Microsoft Word
Microsoft Excel
Microsoft Outlook
PowerPoint
Oracle E-Business Time Management
WordPerfect
Adobe Acrobat
Defense Travel System
FrontPage
VOLUNTEER:
Spirit of Faith Christian Center, Temple Hills, MD - administrative work, financ
ial data entry, Administrator and substitute teacher for GED Program, October 20
05-2007.
PROFESSIONAL EXPERIENCE
Northstar Technology, Inc.
February 2007 to Present
Program Manager/Budget Analyst
Under contract to Department of Army, Military Surface Deployment and Distributi
on Command (SDDC)
* Manage the Defense Travel System (DTS) for over 2,100 travelers within SDDC;
* Coordinate and facilitate DTS training command wide;
* Provide analytical, planning and on site administrative support to SDDC-RM (Re
source Management);
* Serve as direct Travel Administrator to the Command Group, EEO, RM, IG and Saf
ety;
* Develop monthly production and performance management reports; Conduct researc
h and budget analysis on travel; audit travel vouchers and group travel saving S
DDC approximately $50,000 in travel funds a year;
* Serve as Lead Defense Travel Administrator (LDTA) for 123 sub-organizations;
o Oversee more than 35 Organizational Defense Travel System Administrators (ODTA
s);
o Ensure that DTS implementation for a site is planned and that all system requi
rements (e.g.; the organizational structure, sub-organizations, lines of account
ing, routing lists, authorizing officials, travelers) are identified prior to de
ployment;
o Responsible for assigning roles and permission levels and maintaining appointm
ent and acknowledgement letters for accountable officials;
o Maintain traveler profile information and ensure travelers have current EFT an
d Government Credit Card information loaded;
o Establish or oversee the establishment of the organization routing structure f
or approving and certifying travel;
o Add, move and detach employees in DTS; Register new users;
o Remain current on all DTS system and policy changes/updates, reporting problem
s to the Travel Assistance Center (TAC) and following up on fixes;
o Configure system hierarchies, lines of accounting and budgets;
* Trained on Oracle for Accounting tracking and Time and Labor; assisted in writ
ing procedure and training documentation; Correct DTS rejects/errors in the acco
unting system (TFMS-M);
* Process and monitor Temporary Change of Station (TCS or Deployment) orders in
DTS; Train new Reservists to SDDC; Conduct audits of Reservists' monthly pay via
DTS;
* Write business process policies and procedures to be distributed Command wide;
* Assist Webmaster in maintaining/updating RM web page.
Strayer Education, Inc. /Strayer University, Newington, VA
April 2001 to April 2006
Training Coordinator
August 2004 to April 2006
* Instrumental in the design, development, implementation and evaluation of trai
ning;
* Reviewed and updated training manuals; Administered asynchronous courses;
* Responsible for organizing training programs on and offsite; and managed all e
vent planning for 50 to 500 attendees;
* Developed and managed database to track employee training, and generated month
ly report on training and development activities;
* Oversaw and administered training budgets for events up to $250K; ordered trai
ning supplies, awards and giveaways; created and distributed training certificat
es;
* Reviewed/ reconciled financial statements; processed all training invoices; su
bmitted budgeting reports to Finance;
* Successfully increased the percentage of new employees completing orientation
within their first 90 days from 50% to 90%;
* Created and updated PowerPoint presentations, and maintained Training and Deve
lopment page on the Strayer University Intranet site as needed.
Executive Assistant to the Chairman/CEO, Arlington, VA
April 2001 to August 2004
* Managed complex and ever changing calendars for both the President/CEO and Exe
cutive Vice President/COO; Coordinated complex travel schedules and itineraries;
* Acted as liaison between President/CEO and Board Members, Stockholders and out
side executives; Assisted Board Members with travel arrangements; Acted as liais
on between Executive Vice President/COO and his eleven (11) direct reports; Orga
nized and attended Board of Trustee and Board of Directors meetings on and offsi
te, assisting with travel and other arrangements for Board Members;
* Prepared presentations and bound as spiraled booklets for various meetings; Tr
ansposed, edited and finalized all correspondence from the Corporate office from
hand-written notes as well as Dictaphone;
* Processed daily enrollment, collections and purchase order reports; Processed
expense reports; reviewed and reconciled financial statements and invoices;
* Established and maintained confidential departmental files;
* Responsible for monitoring and managing e-mail of Executive Vice President/COO
filing and/or answering as necessary;
* Managed and trained Receptionist and Assistants for other Executive staff.
The Hebrew Home of Greater Washington, Rockville, MD
October 2000 to April 2001
Executive Assistant to the CEO and COO
* Maintained complex and ever changing calendars for both the President/CEO and
Senior Vice President of Operations/COO; Reconciled office and personal schedule
s for better time management;
* Scheduled and organized in house meetings: space, equipment, catering and othe
r necessary preparations;
* Initiated check requests and purchase requisitions following through to comple
tion;
* Screened all incoming calls and mail, and handled appropriately;
* Coordinated and implemented scheduling, travel arrangements and itinerary; Pre
pared and processed expense reports; Reviewed and reconciled credit card monthly
 statements;
* Compiled monthly input from staff and prepared CEO Report, as well as other re
ports for the monthly Board of Governors/Board of Directors Meeting;
* Interfaced with and was liaison for residents and family members;
* Established and maintained confidential departmental and residential files;
* Attended Board meetings and quarterly Family Forums to take minutes to transpo
se and finalize; Processed mailings for all Board (up to 185 attendees) and fami
ly meetings (up to 460 attendees);
* Transposed and finalized all correspondence from the Executive Administrative
Office from hand-written and taped notes.
MCI Telecommunications, Inc., Arlington, VA
November 1991 to February 2000
Administrative Assistant III & IV
Proven experience as temporary employee earned offer of permanent position in Fe
bruary 1992.
* Maintained complex and ever changing calendar for Director/Senior Manager, the
n Executive Director; Reconciled office and personal schedules for better time m
anagement;
* Screened all incoming calls and handled appropriately; Acted as backup for oth
er assistants;
* Coordinated travel arrangements and itineraries for Executive Director and Man
agement team; Prepared and processed expense reports; Reviewed and reconciled cr
edit card monthly statement;
* Handled equipment needs, orders and repairs; Maintained stock of general offic
e supplies, ordered out-of-stock supplies as needed;
* Set up new equipment, installed software and responsible for troubleshooting P
C problems;
* Compiled weekly input from Executive Director's direct reports and prepared St
atus Report and bi-weekly Breakfast Report;
* Interfaced with vendors and other groups regarding billing, accounting issues
and problems, space, etc.;
* Initiated check requests and purchase requisitions following through to comple
tion;
* Monitored project and department budget; Researched budget issues; Reviewed mo
nthly HR database and Department Expense Tracking Reports (DETRs) reconciling wi
th actual department headcount and expenses; Prepared monthly reports on employe
e statuses, budget variances and accruals;
* Scheduled and organized in house, as well as offsite, meetings: space, bridge
number, equipment, catering and other necessary preparations;
* Created extensive PowerPoint presentations incorporating images, text and grap
hs;
* Supervised and trained various department support personnel, including Adminis
trative Assistants and Consultants;
* Entered time and attendance for employees and contractors into LAN database; P
rocessed incoming and outgoing employees and contractors.
Star Temps, Inc., Washington, DC and VA
April 1990 to November 1991
Graph-Tech, Inc., Arlington, VA
July 1988 to February 1990
Secretary; Staff Assistant; Jr. Data Analyst
* Prepared layout and graphics for monthly newsletter and related correspondence
for training;
* Registered students for classes; Coordinated course logistics; Maintained offi
ce supplies; distributed mail;
* Converted Fortune system to WordPerfect and led training; Acted as assistant t
o LAN Manager;
* Prepared automated reports, technical documents and correspondence for Federal
Aviation Administration;
* Maintained database of deliverable statuses and updated deliverable tracking s
ystem;
* Prepared closeout and weekly status reports;
* Completed other Administrative assignments for Star Temps between June 1990 an
d May 1991.
US Department of the Interior/Bureau of Mines, Washington, DC
October 1984 to June 1988
Office Assistant
* Coordinated computer operations for section employees;
* Compiled forms and data for various commodities and edited data for entry on s
everal mainframe systems;
* Generated and maintained computer reports and mailing lists;
* Assistant to Division Supervisor-maintaining schedule and files.
EDUCATION:
Strayer University, Arlington, VA, pursuing a Bachelor's of Science in Business
Administration
2004 - 2005; 2008 - 2009, completed 67.5 credit hours.
George Washington University, Washington, DC
- completed coursework in Desktop Publishing & Graphic Arts, 1998 - 1999.
United States Department of Agriculture Graduate School, Washington, DC
- completed coursework in Graphic Arts and Desktop Publishing, April - June 1995
.
George Washington University, Washington, DC
- completed 60 credit hours in Computer Sciences, 1983 - 1985.