Duane Sherman

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17203 Darlington Run
Mobile: 904-400-2910
San Antonio, TX 78247
Email: ds51f92a@westpost.net

Sales and Marketing Management

PROFESSIONAL PROFILE
Strong sales and marketing management processes. Exemplary operational, adminis
trative, financial and HR experience applicable to varied industries such as bus
iness services, process industries and consulting. Consistently identified alte
rnatives no one else has found, resolved intractable problems and delivered busi
ness benefits to both customers and organizations. Build profitable results thr
ough unique ability to reengineer processes and boost employee output. Develope
d. Ensured business changes are smoothly implemented.
BACKGROUND SUMMARY
Productivity Improvement/Facility Management/Supervision/Marketing/Budgeting/P&L
Strategic Planning/Change Processes/Safety/Security/Human Resources/Cost Reducti
on
Technical skills include: Introduce change smoothly. Exceptional people skills
. Simplify complex projects. Strong verbal and written communications. Bring
order out of chaos. Succeed where others fail. Coach winning teams. Source of
ideas that work. Drive out-of-the-box thinking. Intuitive decision maker. De
cisive. Entrepreneurial strengths.
Key Accomplishments

Boost efficiency of scheduling, service standards and team training to improve

efficiencies.
Developed strong operation structure that increased revenue stream by 30%.
Rebuilt operational infrastructure, turning around poor performing unit.
Designed and implemented strong safety and security program that earned positiv
e media attention.
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Boost efficiency of scheduling, service standards and team training to improve e
fficiencies.
Administrative systems caused low productivity. Redesigned scheduling, standard
s, processes and cross-functional team interactions. Implemented new production
process that boosted performance. Introduced best practice structure to ensure
ongoing performance improvements. Negotiated successful union acceptance.
Developed strong operation structure that increased revenue stream by 30%. Crit
ical revenue stream was falling. Investigated cause through employees and commu
nity. Service product was seen as sub-standard. Corrected all problems by impl
ementing new standards and processes. Improved brand image. Set positive reven
ue increases year-after-year.
Rebuilt operational infrastructure, turning around poor performing unit. Facili
ty lacked efficient operational structure. Found numerous weaknesses. Restruct
ured administrative, operation and overhead functions. Implemented long-term ac
tion plan. Successfully overcame all performance issues. Earned recognition fo
r institution as best private school in Broward County Florida.
Designed and implemented strong safety and security program that earned positive
media attention. Developed and implemented world-class safety and security pla
n for facility and grounds. Observed armed men on grounds. Implemented plans a
nd secured immediate employee and student protections. Ability to protect prope
rty and people gained high, positive media attention. Aided in increasing enrol
lment.

Master of Science and Bachelor of Science, both from Indiana State University.

Career History
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Director, River City Academy, 2008 to present. Manage day-today operations of p
rivate school. Established a collaborative process for strategic planning which
enabled a fledging organization to relocate to a better campus, improve overall
performance and increase number of stakeholders.
Executive Director of Learning RX, 2007 to 2008. Managed and supervised three p
rivate sites and was responsible for 80% of all inside sales. Provided highly s
pecialized consultations and analysis of cognitive assessments which led to reco
mmendations for therapy. Was able to increase revenue and had an overall 80% cl
ose rate for new customers.
Superintendent of Schools, University School 2006 to 2007. Managed day-today op
erations of large private school. Responsible for P&L, HR, curriculum, marketin
g, administration and budget. Supervised 70 employees.
Director of New Accounts, Clean Uniform Company, 2005. Strategically reengineer
ing sales management processes. Led high performance sales team of five profess
ionals. Reduced costs. Built customer relationships, established cold calling
systems, oversaw five employees and trained and developed high performance sales
team.
Superintendent, College Heights School, 2003 to 2005. Responsible for building
management and support, administrative and operations functions. Managed 1.8 mi
llion budget and directed 50 professionals.
Headmaster, Coral Springs Christian Academy, 2000 to 2003. Established creative
management and productivity processes. Successfully managed one of the largest
private schools in Florida. Responsible for strategic plan, HR, administrative
systems, building, marketing, safety, security and educational programs. Led 3
0 employees.
Earlier Career: Principal, Assistant Principal and teacher, Terre Haute South V
igo High School. 1985-200
Responsible for the overall operations of one of the largest public high schools
in the state of Indiana with an enrollment of over 2000 students. Provided exe
mplary leadership that resulted in increased academic performance.