CAREER OBJECTIVE
Accomplished, versatile, and perceptive Management Professional and Master of Sc
ience, Finance Candidate seeking an opportunity to leverage strong leadership ab
ilities and superior analytical skills in a career in Investment Banking, Invest
ment Consulting, Merchant Banking, Corporate Banking, Banking, Capital Managemen
t, Wealth Management, Finance, Financial Services Industry, Securities Industry,
Derivatives Industry, Global Custody, Risk Management, or as Analysts in the Fi
nancial Services Industry.
VALUE OFFERED
* Relationship Building - merges solid interpersonal and communication skills to
forge, nurture and maintain strong business and customer relationships. Enthusi
astically collaborates with internal colleagues to achieve established goals and
expectations.
* Knowledge and Expertise - demonstrates knowledge in the areas of corporate fin
ance, micro and macro economic analysis, derivatives and risk management, invest
ment analysis and management, financial analysis and management, international f
inancial management, cost management and financial intermediation.
* Team Building and Motivation - effectively communicates with and motivates tea
m members, fostering an atmosphere of teamwork and collaboration with an emphasi
s on goal attainment.
* Customer Service - blends integrity, innovative thinking, and leadership attri
butes to ensure customer satisfaction. Optimizes service delivery using sound d
ecision-making talents, critical thinking skills, and an unwavering drive to exc
el.
* Competitive Drive & Strategic Thinking - personable, persuasive, and highly re
spected for business acumen, displaying a positive leadership approach, and cons
istently surpassing goals.
EDUCATION
Master of Science, Finance, University of Michigan-Dearborn, Dearborn, MI; Gradu
ation: 12/2010
Current GPA: 6.22; Specialization: Investment.
PROFESSIONAL EXPERIENCE
Sue's Nail & Spa Salon, Rancho Cucamonga, CA, 2009 to 2010
Manager
* Manage daily operations within an established Nail and Spa Salon with responsi
bility for staff management, sales, marketing, advertising, bookkeeping, invento
ry control, and customer service.
* Leverage vast salon experience to plan and execute successful promotions and m
arketing campaigns that secure new clients and improve the value and volume of r
epeat and referred business.
* Supervise, train, and develop staff members, utilizing solid coaching and ment
oring skills to build high performance, customer focused teams that consistently
exceed expectations.
* Maintain optimum inventory levels in accordance with historic and forecasted s
ales data and form business alliances with vendors and suppliers, procuring high
quality goods at competitive prices.
* Meticulously administer the salon budget, controlling costs and expenditure to
maximize overall revenue growth and bottom line profitability, supporting long-
term business growth and viability.
* Provide the highest standards of customer service and support to salon clients
and develop innovative incentive programs that significantly improve client sat
isfaction, retention, and referrals.
* Seamlessly handle additional functions including payment processing, balancing
and reconciliation, strategic planning, goal setting, bookkeeping, and preparat
ion of operations reports for owner review.
Unique Nail & Spa Salon, Riverside, CA, 2006 to 2009
Executive Manager / Owner
* Purchased and revitalized an existing Nail and Spa Salon in Riverside, Califor
nia, utilizing ten years successful experience to reestablish it within the comm
unity and return it to profitability.
* Handled the accounting, profit and loss, sales, marketing, client relations, b
usiness development, strategic planning, human resources management, inventory c
ontrol, and record keeping functions.
* Responsible for the HR function including hiring and recruitment, staff traini
ng and development, performance evaluation, administration of the disciplinary a
nd grievance procedure, and terminations.
* Devised and implemented highly effective business development strategies that
successfully promoted the salon in the external community, improving revenue gro
wth and overall market share.
* Demonstrated solid financial and business acumen in all aspects of budget admi
nistration, expense management, cost control, profit and loss analysis, supplier
/vendor negotiations, and cost analysis.
* Evaluated organizational performance, identified areas of non-value add and re
dundancy, and streamlined activities to maximize staff efficiency and productivi
ty and customer service standards.
* Devised and delivered comprehensive on-the-job training programs for new and e
xisting staff members, ensuring the successful transfer of knowledge in accordan
ce with industry standards.
* I sold the Unique Nail & Spa Salon in September-2009.
LICENSES
California Real Estate License, 2007
Manicurist License, 1992
ADDITIONAL SKILLS
Computer Skills: Microsoft Office Suite: (Word, Excel, PowerPoint, Access, Outlo
ok), Internet Applications
Language Skills: Bilingual English and Vietnamese