I am a very well organized individual and can work with little or no supervision

. I accept new challenges optimistically and with confidence in myself. I have

worked in the military field for approximately five years and I have worked wit
h the public for nearly 20 years. I am a very personable person and treat every
one with kindness and respect.
I am proficient in the use of various software packages including MS Word, Excel
, Power Point, and Outlook. I also have experience using accounting software inc
luding Quickbooks, Peachtree and Quicken.
I do not hold a Security Clearance but would be willing to submit for one. My p
revious positions were equivalent to a Public Trust position.
Employment History:
January 2010 to present - Unemployed
August 2008 to December 2009 - Attending USM pursuing Bachelor's Degree
March 2008 to August 2008 - Unemployed
Quantell, Inc. - US Navy Public Works Department
Gulfport, MS
(Government Contractor)
Supervisor: Roy Jones, Jr. (228) 697-9333
Office Automation Assistant II
April 2006 to March 2008
Provide clerical and administrative support to the Public Works General foreman
and all shops personnel of the Public Works department. Daily, I used specialize
d software including e-Sams safety program, e-People database, SLDCADA payroll p
rocessing and SPM Maximo asset management software. Daily procedures included mu
ster report, pricing materials and services to process purchase request and purc
hase orders. Check availability of quantity ordered and delivery date. Make su
re materials received on a timely basis for technicians to complete work orders.
Create work orders for craftsmen for routine preventative maintenance, service
and repair work and emergency work on all base building, housing and utilities.
Dispatch craftsmen to emergency situations. Work with Mechanical P & E on Preven
tative Maintenance program for all buildings and housing on base. Close out comp
leted work and service orders. Entered weekly timesheets and leave slips for all
shops personnel. I was in charge of training, certifying and advising employee
s on unsafe/safe practices. I maintained safety records and accident/incident r
eports. Coordinates new hire safety orientation for all new employees. Impleme
nt safety training to shops personnel and track all due and past due training. A
ttend monthly safety meetings with the Safety Council and briefed General forema
n on meetings. Track building inspections and abatements. Administer plan of ac
tion to have inspections and abatements corrected within the specified time fram
e. Answered telephone, set up new vendor accounts, assisted General foreman wit
h e-mail and regular mail. I was responsible for keeping all filing systems org
anized and current.
December 2005 to April 2006 - Hurricane Katrina - Natural Disaster - Husband was
deployed - Took time off from the work force.
Professional Mechanical Technologies
Gulfport, MS
(Government Contractor- HVAC)
Supervisor: Jerry Byrd (228) 871-3174
Office Manager
August 2005 to December 2005
Performed secretarial and clerical duties which included Payroll, Accounts Rece
ivable and Accounts Payable. Scheduled all service and repair calls and all new
 installs. Processed repair and warranty service calls, customer support, order
ed office supplies and replacement parts, ordered new customer orders, monthly p
hysical inventory count, data entry, verify employee travel expenses and issue e
xpense checks, receive materials and enter into inventory, bank deposits and oth
er miscellaneous duties as needed.
Starzz Management Service - US Navy Public Works Department
Gulfport, MS
(Government Contractor)
Supervisor: Roy Wertz (228) 871-3475
Public Works Trouble Desk Clerk
April 2005 to August 2005
Main job was to answer the telephone and take trouble calls and emergency call
s related to all buildings, housing, utilities and equipment on the US Navy Seab
ee base. Receive service and repair request via fax and email. Dispatch craftsme
n and technicians for emergency work using two-way radio. Arranged dig permits w
ith contractors and also arranged for contractors to receive base pass while wor
king on base. Issued mechanical room keys and kept logbook. Followed up on keys
still out after 24 hours. I assisted military with securing equipment and materi
als for special events. Created work orders and closed completed work orders. Re
ceive and sorted incoming mail. Input weekly timesheets for office personnel.
January 2005 to April 2005 - Unemployed
January 2004 to December 2004 - Pursuing Associates Degree in Accounting
Cash Corner, LLC
Thibodaux, LA
Supervisor: Larry Lagarde (985) 448-1951
Office Manager
January 2000 to January 2004
I applied for all necessary licenses and permits on local, state and federal l
evel. During the application process, I arranged inspections with local utility
companies for permits for company to begin operations.
After opening, I processed all loans, maintained customer database, organized cu
stomer files and other filing systems, collection calls, processing legal paperw
ork, full charge bookkeeper which included Accounts Payable, Receivable and Payr
oll. Filed all taxes and unemployment taxes, filed quarterly and annual reports
to local and federal government. I assisted state officials with yearly audits.
Designed and implemented various Excel spreadsheets for computing various late
fee and interest charges. I balanced and reconciled five checking accounts, inc
luding the owner's personal account. I also managed owner's schedule by arrangi
ng appointments and meetings. Designed and mailed out flyers and brochures to gr
ow customer database. Hired, trained and dismissed office personnel. Balanced da
ily cash drawer and resolved any discrepancies.
Lagarde Rental Properties
Thibodaux, LA
Supervisor: Larry Lagarde (985) 448-1726
Rental Property Manager
May 1998 to January 2004
My job responsibilities included collecting rents from tenants and various publi
c assistance programs, Accounts Receivable, Accounts Payable, data entry, miscel
laneous office duties such as typing, filing, answering the phone. I prepared le
ase and rental agreements for lessee and collected deposits along with prorating
first months rents. Arranged for alterations, maintenance, and up-keep and reco
nditioning of property. Looked for new properties and made appointments with the
 banker, realtors and attorneys. I transferred funds for the purchase of new pro
perties between the different bank accounts. I purchased supplies and equipment
for use on leased and new properties. Mailed out late notices ad assisted with
eviction of tenants. For move-ins, I contacted utility companies to arrange for
the transfer of service to tenants. I made weekly bank deposits and maintained a
nd balanced rental property checking account and owner's personal checking accou
nt. I kept accurate records of tenant's personal information. I performed visual
inspections of properties before and after move outs. Kept records of tenant's
payments and made refunds for damage deposits.
Education:
August 2008 to December 2009 University of Southern Mississippi
Hattiesburg, MS
(Pursuing Bachelor Degree)
January 2003 to December 2004 Ivy Tech State College
Terre Haute, IN
Associates of Applied Science in Accounting
June 2000 to December 2002 Nicholls State University
Thibodaux, LA
General College Level Courses
August 1997 to December 1997 Gwinnette Technical Institute
Norcross, GA
ICD-9 / CPT Medical Coding and Billing
August 1994 to December 1995 Ivy Tech State College - Nursing Degree
Terre Haute, IN
(Pursuing Nursing Degree)
References:
Charlie Dufour (228) 871-2167 Known 5 Years
US Navy - Public Works Dept. - Mechanical Planner and Estimator
Michael Hutton (228) 871-2861 Known 5 Years
US Navy - Public Works Dept. - Production Controller
Roy Jones, Jr. (228) 697-9333 Known 5 Years
US Navy - Public Works Dept. - Shops Foreman (retired)
Nancy Orr (228) 871-2162 Known 5 Years
US Navy - Public Works Dept. - Financial Analyst
Steven Gros (228) 223-7587 Known 4 Years
US Navy - NCBC Gulfport - PSD Administration
Paul Ling (770) 368-0030 Known 20 Years
Applebee-Church, Inc. - President
Job Related Training:
DoD Certifications for Safety Awareness
Sldcada - DoD Civilian Payroll Program
Maximo SPM Asset Management Software
ePeople (personnel management software)
e-Sams (safety software)
Various DoD and NAVFAC safety courses as needed for employment
Medical Coding ICD-9 and CPT
CNA Licensure
KSA's:
Knowledge of Fiscal service operations and the use of an automated pay system.
I worked at the Naval Construction Battalion Center, Gulfport, MS from 2005 to 2
008. There, we are on a fiscal year instead of a calendar year. Our records were
 filed according to the fiscal year, 1 Oct to 30 Sept. At closing of the fiscal
year, we had to close out any service calls that were still pending due to mater
ials on order, and reissue with the correct debit account from the general ledge
r for the new fiscal year. I did payroll every Friday, entering the technician'
s time. The program I used was Sldcada. I also keep track of sick leave, vacatio
n leave, use or lose, and family medical leaves manually. I collected leave sli
ps, got approval and entered them into Sldcada. There, I had to code it accordin
g to the type of leave it was. If any corrections are needed to be made to time
sheet, they are required to be made before Monday morning. If the corrections
are not made in time, then a corrected muster had to be made before the end of t
he fiscal year so it can go to the right accounting code.
Ability to communicate effectively, both orally and in writing, with individuals
from a variety of backgrounds.
Ability to work out solutions to problems and questions.
If any of our technicians had any problems with their payroll checks, I had to r
esearch the problem and report back to them with the answer. I had to send email
s to different departments and also phone individuals to research further.
Also, the trouble desk is a customer service position which I worked for approxi
mately
5 years. There I would get a variety of customers and different emergency, repa
ir and service orders. Some customers were not happy and very upset, but after
talking with them to explain our service to them, and procedures, they would han
g up with a more positive attitude and understanding.
My position at Cash Corner and Lagarde Rental Properties required me to talk to
and consult the public either face to face or by telephone regarding loans and r
ental problems. Some of the customers and tenants I dealt with could get rather
upset, and raise their voices, but their attitudes did not affect my job perfor
mance. I would listen to them and let them speak then I would explain our proce
dure and try to the best of my ability to resolve their problem.
Knowledge of computerized pay systems and Microsoft programs such as Excel, Word
, etc.
I used a computerized pay system every week at the CB base, SLDCADA. This is a
time and attendance program which keeps track of the hours worked per job order
number and the number of sick leave, vacation time and personal leave which an e
mployee has used. Each job a technician worked on had to be coded with the prop
er code so when entered into the program, it would post the time worked against
that accounting code. I have knowledge of Peachtree Accounting software and als
o Quicken and QuickBooks. I used Excel and Word on a daily basis. I can formulat
e spreadsheets and I often helped my coworkers who needed help making spreadshee
ts in Excel. I typed all correspondence for Public Works Maintenance Dept. with
an average typing speed of approximately 55 to 60 words per minute. Summer 2009
semester, I successfully completed a course at USM for Windows Vista, which inc
luded Word, Excel, Access, PowerPoint and Outlook. I have also taught myself ho
w to use Microsoft OneNote program.
Ability to work independently, organizing, and prioritizing workload/activities
of the office.
I have always prioritized my workdays in all my job positions. At the Navy, my
workload may be routine, but sometimes we would have an emergency arise and ever
ything would have to be put aside to order parts to get the emergency situation
resolved. That was a normal part of the Trouble Desk Clerk job and also working
in Procurement. In the loan business, after I had hired people to run the fron
t desk, my priority was to concentrate on the loans that people had defaulted on
. It was a lengthy process, determining correct residences, work location and t
hen filing of the legal paperwork. I was successful in garnishing wages for app
roximately 95% of the loans that were in default. If one of the employees neede
d help and was uncertain to approve a loan, they would come to me to ask for app
roval. This was part of my daily routine.
Ability to prepare, write, and review written material for compliance with rules
of correspondence and correct grammar, spelling, punctuation, and required form
ats.
Working for the federal government, a particular format is used for all correspo
ndence. One of my supervisors would give me the new directives, procedures, and
PD's to type. When I was finished, I proof read it, emailed it to him for revi
ew, and if it was approved, then I would produce a final copy on letterhead. I
also composed all email and hard copy correspondence in the office at Cash Corne
r and Applebee-Church, which each company had a special template they used as fo
rm letters and also for legal documents. Legal documents must be typed in a cer
tain format or they are not acceptable to file in City Court. All of my corresp
ondence that I typed I proofread for grammatical errors, spelling, and punctuati
on.
Ability to meet and work with individuals at different organizational levels.
Handling Safety while employed at the Navy, I met with individuals on all levels
, from the Commander to volunteers. Each person I met with, I was courteous and
friendly to. If I was asked to do something specific, then I would determine t
he time frame needed to complete the task, and plan accordingly. I would strive
to have the job done earlier than they would ask for it. For our monthly Safet
y meetings at the Head Safety office, I represented our division, Department of
Public Works. Several different building managers would attend the meetings to
discuss their concerns, not only for their buildings, but would report any unsaf
e and hazardous situations discovered on the base. I was there to take reports
and brief my supervisor on the content of the meeting. I would also turn in a s
ervice call so the repair or replacement could be entered into the computer and
coded for that building. The repair order was then given to the correct Public
Works technician to perform the work to correct the situation.
Working at Lagarde Rental Properties, I would locate new properties to be evalua
ted by the owner. Several units were bought and I would communicate between the
owner of the property, the bank and the closing attorneys. Negotiations were s
ometimes lengthy, but the final bid was one that both parties felt comfortable w
ith. I arranged with the bank to have cashier's checks printed and ready to be
picked up by the owner to go to closing with.
Skill in operating various office computer software programs (i.e., IFCAP, timek
eeping) word processing (i.e. Microsoft Word) and transcribing equipment.
For 3 years of employment at the Navy, I worked with the IFCAP program and we us
ed the Government Purchase Card system to purchase the materials and services fo
r the technicians to complete the work. I also used the SLDCADA software time k
eeping program to enter hours worked, job order numbers and various types of app
roved leave. I would print weekly reports for both programs which were given to
management. Working the Trouble Desk, Maximo was used to input the trouble cal
ls and repair orders. I also used Maximo when procuring materials, creating for
ms such as a Purchase Request and a Purchase Order. I am proficient in M/S Word
, Excel, PowerPoint, Access, Outlook, Windows Live, Print Shop, Quicken, QuickBo
oks, Peachtree Accounting, Medlin Accounting & Payroll system.
My employment at Applebee-Church required me to use a Dictaphone to type all let
ters, memos, office correspondence, customer requests and customer quotations fo
r an IBM typewriter and then a dedicated word processor. If quotations were acc
epted, then the quotations were turned into a formal bid and mailed out to the c
ustomer.
Knowledge of the Integrated Funds Distribution of Control Point Activity Account
ing and Procurement (IFCAP) and the Government Purchase Card systems.
I purchased materials and services (under $2500) daily. I used the Integrated F
unds Distribution of Control Point Activity Accounting and Procurement (IFCAP) p
rogram and also the Government Purchase Card system. The technicians would turn
in a Material Request form to me, which I would obtain quotes from our approved
vendor list. Availability was also checked to see if the item was in stock or
on backorder with the supplier. The quotation was then approved or denied; if a
pproved, the Material Request Form was turned into a Purchase Order, materials o
rders and the order and the paperwork was filed awaiting receipt of material. I
f it was placed with a local vendor, I would send our Materials Expeditor to go
and pick it up from the vendor or times the vendor would deliver it to us. A Pu
rchase Card log was kept current
according to Purchase Order number. The packing slip and material received was
compared to the Purchase Order to verify it was the correct material ordered. I
f not, a RMA was obtained from the vendor and the material was returned for corr
ect material.
If the material was correct, the packing slip and original invoice was attached
to the
purchase order and prices and amounts were checked against purchase order for an
y errors. At the end of the month, the credit card statement was received and a
ll charges on the statement had to match and each purchase had to be verified.
Every couple of months the Procurement Supervisor from Jacksonville, FL would co
me to our office to perform an audit. The purchase orders had to receive the co
mplete order; we did not do any partial shipments. The vendor would have to hol
d our order until they had the complete order to ship to us. When the current c
redit card statement would be cleared, a new month would begin and the process w
ould start all over.