GRETA HEMSATH gh14db3d@westpost.

net
10725 Coal Mine Street
Firestone, CO 80504
970.988.5210
SENIOR PROJECT MANAGER
RETAIL OPERATIONS / LOSS PREVENTION / TRAINING
Leading and Developing Effective Teams that Solve Challenging Problems
Leadership ~ Retail Management ~ Operations Management ~ International
P & L ~ Budget ~ Cost Control ~ Shrink Reduction ~ Audit Management
Start Up Operations ~ Transition Management ~ Customer Relations Management
Workforce Planning / Scheduling / Recruiting / Mentoring / Training
Strong Communications Skills
Retail operations leader focusing on leading teams, creating and improving busin
ess processes that increase revenues for established as well as start-up operati
ons. Creative and collaborative leadership skills in demanding situations. The
ability to interact with diverse groups, mentoring, building consensus and impr
oving working relationships. Excels at resolving problems that ensure consisten
t and continuous forward progress. Often succeeds where others have failed.

MBA, Global Management, University of Phoenix; Expected graduation in December 2

010
BS, Accounting, Missouri State University; Springfield, MO
KEY ACCOMPLISHMENTS
* Led the team to realign position roles and responsibilities as a result of dep
artmental restructuring.
* Loss Prevention department was restructured to focus on Asset Protection.
* Project Manager for the team redesigning position descriptions to fit the rest
ructured department. Established the agenda to ensure timely completion. Colla
borated with Human Resources on titles and responsibilities of restructured role
s. Developed critical milestones, delegated assignments. Tracked team progress
while ensuring the team stayed motivated.
* Job descriptions were completed and implemented in a timely manner, resulting
in increased compensation by approximately 20 percent for Asset Protection Manag
ers remaining after restructure which included reduction in total Market Managem
ent headcount.
* Reduced inventory shrinkage in a new operation.
* New store recorded overly high shrink in its initial inventory cycle.
* As General Manager, assessed reasons for the high shrink. Identified the crit
ical issue as lack of appropriate training among the staff and lack of controls.
Initiated a plan to train new employees and reviewed control policies with ass
istant managers.
* Inventory shrinkage reduced by 50 percent in the next year.
* Developed effective inventory shrinkage policies for metro markets.
* Metropolitan markets tended to have higher shrink results than non-metro marke
ts. Assigned to determine the reasons and develop solutions.
* Assigned a high performing team to lead in the project. Determined the market
s to examine. Assigned specific reports for key facilities within the markets.
Assigned team members to specific areas of research based on their expertise.
Analyzed the data and generated reports; reported findings to each market. Deve
loped recommendations and presented to the executive team, including the CEO.
* Recommended compensation changes to managers in metro markets to attract more
experienced managers to troubled facilities. Results came more in line with co
rporate goals.
* Led the recruitment, hiring and training of new staff while planning the opera
tions for a new facility.
* Opening of new facility required full staffing and training, organizing mercha
ndise and developing customer base prior to grand opening.
* Evaluated applications for interviews. Organized applications based on potenti
al. Interviewed potential candidates. Extended offers to top candidates. Trained
associates hands on while setting fixtures, offices, and merchandise for grand
opening. Assisted in membership drives and customer enrollment as part of grand
opening process.
* Successfully opened facility with 170 trained associates, approximately 45,000
new members and approximately $10 million in sales during first two months of
business.
* Planned and organized company-wide division meetings.
* Project Manager for organizing company-wide divisional meetings for as many as
600 asset protection managers for training, informational and ceremonial purpos
es.
* Developed meeting agendas based on the vision of senior management. Planned a
nd organized meeting logistics, including hotel and travel accommodations and me
al arrangements. Recruited and introduced speakers during meetings and ensured t
imely program transitions. Engaged subject matter experts for training. Built po
wer point presentations for award ceremonies and speeches for Division Vice Pres
ident.
* Successfully completed meetings providing training and further growth for the
entire division and received recognition from team and VP.
* Trained, developed and mentored future leaders.
* Worked with many people as a trainer and mentor.
* Trained, developed and mentored new Internal Auditors, Market Asset Protection
Managers, and Sam's Club Associates.
* Three direct report hourly associates promoted to Assistant Manager. One MAPM
protege promoted to a Regional Asset Protection Director. Six Internal Audit tra
inees promoted to various Finance, Accounting, Compensation and Human Resource p
ositions.

PROFESSIONAL HISTORY
Assistant Store Manager, Wal-Mart Stores, Inc., Cheyenne, WY
Operations Assistant Manager, Wal-Mart Stores, Inc., Evans, CO
General Manager, Wal-Mart Stores, Inc., Rocky Mount, NC
Co-Manager, Wal-Mart Stores, Inc., Ft. Collins, CO
Project Manager, Loss Prevention, Wal-Mart Stores, Inc., Bentonville, AR
Loss Prevention Coordinator, Wal-Mart Stores, Inc., Bentonville, AR
Senior Auditor, Wal-Mart Stores, Inc., Leeds, UK