Sean Ortloff

2760 Brandywine Lane

Melbourne, Florida 32904
407-201-0100
Sortloff001@cfl.rr.com

Accomplished Manager with 10 yrs in the Banking industry.

Combines expert qualifications in business development and customer relationship
management with equally strong operating management qualifications

High profile career spanning 15+years-enhancing growth and profitability in comm

unity outreach. Highly competitive and driven exceeding organizational growth a
nd profit objectives via Homesaver programs. Developed strategies to ensure com
pany objectives are attained while providing excellent service. Successful mana
ging efforts on all fronts: Collections, collateral recovery, Bankruptcies, whil
e complying with FDCPA.
CORE PROFESSIONAL STRENGTHS
Business Development Training-Curriculum Development/Enhancement
Operations Management Creative passion leading to extraordinary results
Strategic Business Planning Integration/Change Management/Culture Shift
Relationship Building Efficiency & Technology Systems
CAREER HIGHLIGHTS
* Deliver strong operating and financial gains within highly competitive markets
. Track record of recruiting exceptional start-up management teams to ensure st
rong profitability for the investors.
* Met the challenge of launching multiple start-up operations, originating produ
ctive and revenue driving management teams over relatively short periods of time
.
* Established performance measurement metrics and internal/external processes st
andards for Call Center to achieve maximum production results.
* Formulated improved screening and hiring processes for solicitors/collectors a
gents to improve productivity and quality of service
* Set communications procedures to improve interdepartmental communications and
build common goals among geographic areas.
* Masterminded Career Advancement Program that significantly impacted agent turn
over rate and improved depth of training of employees.
* Spearheaded formation of Performance Initiative Team for improvement of servic
e and performance award selections.

PROFESSIONAL EXPERIENCE
JP Morgan Chase 2006-Present
{HL Collections Manager 2009-Present} (Assistant Vice President) (Collections
)
{Senior Underwriter 2006-2008} {Section Manager Collections 2008-2009
* Recommended and implemented successful execution of specific procedures to ens
ure maximum effectiveness and efficiency of service
* Established and worked within operational policies, technological support syst
ems and budgets
* Made recommendations for capital expenses and production/service improvements
* Managed seven teams of Supervisors, including personnel issues (coaching/mento
ring/hiring/terminations)
* Ensured regulatory / agency compliance - managed and successfully passed audit
s, both internal and external
GE Money - Jacksonville, FL 2003-2006
Territory Manager for Sales and Production (Managed 65 employees in sales, origi
nation, processing, underwriting, and servicing)
* Managed assigned staff, which included; Handling all personnel actions, includ
ing interviews, hiring, performance appraisals, coaching and disciplinary action
s, which included termination
* Review delinquent accounts, monitor calls, Quality Assurance reviews (QA) and
provide feedback to collectors
* Kept upper management informed of any information that could impact customer s
ervice, delinquency or losses
* Ensured employees completed all scheduled training (compliance) within the sch
eduled time frames
* Ensure control measures and processes are in place and actively reviewed for o
ptimal results
Advantage Financial
Operations Manager 2000-2003
* Spearheaded a start up Department of 69 employees and within 6 months increase
d revenue gains of 10% based on previous Department startups
* Responsible for Profits of 15% above goal for two consecutive years. This acc
omplishment resulted in the top Department in the Division
* Maximized a budget of $100 million through Profit and Loss management and repo
rting
* Addressed all employee performance problems promptly and directly in accordanc
e with company personnel policies and procedures
* Planned and monitored daily staffing schedules and adjusted accordingly to ens
ure adequate staffing levels that support operational demands and business objec
tives

EDUCATION/TRAINING
U.S. Army Veteran (2000)
Inactive Army Reserve (2005)
B.S. Degree Chaminade University (1996)
Training/Certification
* 10.01 Treasury Initiative
* Middle Level Management training (succession planning)
* HR Management (high level)