Evashta C.

Washington
N82W13462 Fond du lac Ave Menomonee Falls, WI 53051 ew5717ca@west
post.net 414- 477-5663
Objective: Seeking a profession where I may utilize my extensive and diverse ski
lls and talents.
Education:
Concordia University- Mequon, WI
8/05-8/08
AA Human Resource Management
Honor Student
Concordia University- Mequon, WI
08/05-12/10
BA Human Resource Management/Minor: Health Care Management
Honor Student
Professional Experience:
12/2006-Current Extendicare Health Services, Inc
Capital Procurement Processor
?Manage all correspondence and maintain accurate files within Maintenance Depart
ment.
?Maintain records of capital expenditures for health centers.
?Audit processes and procedures.
?Oversee budget for different health centers.
?Reconcile errors or discrepancies for area budgets.
?Process waste invoices for 166 health centers
?Answer multi-phone line
?Greet clients
?A daily back-up receptionist
08/05-02/07 Boston Store
Sales Associate
?Ensure that each customer receives outstanding service by providing a friendly
environment, which includes greeting and acknowledging every customer, maintaini
ng solid product knowledge and all other aspects of customer service.
?Maintain an awareness of all promotions and advertisements.
?Participate in floor moves, merchandising, display maintenance, and housekeepin
g.
?Replenish merchandise and monitoring floor stock.
?Aid customers in locating merchandise.
?Communicate customer requests to management.
?Assist in completing price changes within the department.
?Participate in year-end inventory and cycle counts.
?Complete a sell by ringing up sales at registers and/or bagging merchandise.
?Any other tasks as assigned from time to time by any manager
05/02-07/06 Assurant Health
Individual Medical Change Processor II
?Calculate premiums, refunds, adjustments, and new reserve requirements, using i
nsurance rate standards.
?Compare information from application to criteria for policy reinstatement and a
pprove reinstatement when criteria are met.
?Examine letters from policyholders or agents, original insurance applications,
and other company documents to determine if changes are needed and effects of ch
anges.
?Make follow up calls to members regarding discrepancies.
?Modify, update, and process existing policies and claims to reflect any change
in beneficiary, amount of coverage, or type of insurance.
?Process monthly payments, one time draft payments via debit checking or savings
acct and credit card.
?Frequently Aided customer service call center department receiving inbound call
s for administrative department resolving issues, payment arrangements and posti
ng payments via one time draft or monthly draft set up.
12/01-05/02 Gray & Associates
Legal Assistant
?Review new file documentation and prepare the pleadings to initiate a foreclosu
re case.
?Schedule court appointments
?Prepare the Pendent for recording with the Register of Deeds
?Process all related correspondence associated with action filing, clients, vend
ors and other interested parties.
?Initiate and obtain service on defendants.
?Maintain assigned caseload daily.
?Update client tracking systems.
?Miscellaneous responsibilities as assigned
12/00-12/01Limited TOO
Co-Manager
?Interact with customers in all areas of sales in a professional manner.
?Met set sales targets individually and by aiding the sales staff to meet daily
goals.
?Train new employees
?Process product selection.
?Process payments of various kinds.
?Offer advice to customers.
?Arrange delivery dates for larger items.
?Dealt with customer complaints and resolved the issue.
?Utilize specialty product knowledge to maximize sales.
?Monitor and update sales display areas
11/98-12/00 HealthCare Recoveries
Claims Examiner II
?Analyze and process worker?s compensation, general liability and auto liability
claims by investigating and gathering information to determine the exposure on
the claim.
?Assess liability and resolve claims within evaluation.
?Negotiate settlement of claims to recover payment owed to client.
?Process complex or technically difficult claims.
?Calculate and assign timely and appropriate reserves to claims and continues to
monitor reserve adequacy throughout the life of the claim.
?Manage subrogation claims recoveries of all types.
?Review medical claims to determine injuries.
?Frequently communicate claim activity and process with the injured party and th
e client.
?Refer cases as appropriate to supervisor and management.
?Maintain professional client relationships.
Skills:
?Microsoft word, Excel, Outlook, Power-point, Internet Explorer, AS/400, Oracle,
Medical Terminology, ICD9 codes, CPT4 codes, Typing speed 50 wpm,10-key calcula
tor , Data Entry 10,000 keystrokes, Organizational and analytical skills, phone
etiquette. Knowledgeable in ERISA, FMLA, employee benefits & the process of admi
nistrative functions for health insurance.
Additional Accreditations:
?Certification of completion for Subrogation-Health Care Recoveries
?Certification of completion for Individual Medical Change Processor II-Assurant
Health
?Recognition Award for ?Responsiveness? ? Extendicare Health Services, Inc
?Member of ASHHRA 2010
?Planning committee for Wound Wings Org (My Time)