Michelle Watts

11725 93rd AVE NE Unit #3

Kirkland, wA. 98034
(206) 660-5576
mw58b42c@westpost.net

Written & Verbal Communication * Program Management * Creative Design

PROFESSIONAL PROFILE
Demand-driven professional with proven track record of successful ventures from
initial concept through completion.
Talent for managing time sensitive projects with a focus in communications, mark
eting, technical specifications, training, and client relations.
Passionate self starter with impeccable customer relations and communication ski
lls, able to fill numerous administrative, creative and design roles.
Comprehensive experience in environments requiring timeline management, problem
resolution, expert organization and multi-tasking skills.
AREAS OF EXCELLENCE
* Develop high impact customer communication publications
* Create and deliver unique customer presentations
* Organize well attended special events; including training courses and conferen
ces
* Compose company literature, brochures and proposals
RECENT ACHIEVEMENTS
* Directed and organized a successful event to help raise toys and money for fos
ter children.
* Worked as a freelance event promoter, created effective and dynamic marketing
solutions resulting in increased revenue and attendance of entertainment events.
* Key participant in high level technical training for global leading Software C
ompany; resulting in increased productivity and new technology adoption
TECHNOLOGIES
* Microsoft Office
* Microsoft Visio
* Adobe Creative Suite 3 & 4
* Microsoft Expression
* Java Script
* Seibel
* SharePoint 2007, 2010
* SharePoint Designer 2007
* Citrix
PROFESSIONAL HISTORY
Microsoft (Redmond Technology Partners) - Redmond, WA - 2009-Current
Program Manager
* Plan and facilitate worldwide summits for Windows 7 and Office 2010 launches
* Developed weekly newsletters and created reusable templates for consistency
* Created multimedia presentations for internal and external clients
* Build/maintain project plans, work with team members to collect task informati
on, provide project reporting and oversee tasks to ensure
project release stays on schedule for OEM Launch of Windows 7 and Office 2010.
* SharePoint design customization, consolidation, branding, and maintenance
* Developed training materials, templates, and guides from lessons learned from
the Launch of Windows 7
Microsoft (Excell Data) - Redmond, WA - 2008
Program Manager

* Created reusable graphic elements for internal Application Platform Marketing

communications
* Composed team newsletters, and creation of multiple reusable templates for con
sistency
* Observed Application Platform Marketing web traffic tracking for trending repo
rts
* Managed and streamlined Bug submission process for MSCOM sites
* Worked on Cross Team Collaboration to rewrite CSP (Content Services Platform)
User Guide Documentation
* Was in charge of SharePoint design customization, consolidation, branding, and
maintenance
* Maintained Alias handling all incoming internal requests, questions, and resea
rch projects
Microsoft (Redmond Technology Partners) - Microsoft (Excell Data) - Redmond, WA
- 2007-2008
SharePoint Portal Administrator-Program Manager

* Cross team collaboration for marketing projects to meet time sensitive deadlin
es
* Composed a bi-monthly newsletter with worldwide readership
* Developed training documentation and courses for SharePoint 2007 to educate pa
ge owners
* Maintenance of main SharePoint portal navigation and site auditing
* Provided reports upon request using Excel spreadsheets
* Maintained Alias by handling all incoming internal requests, questions, and re
search projects
Microsoft (Corestaff) - Redmond, WA - 2007
Project Coordinator
* Helped internally publicize courses and communicate course changes
* Created custom multimedia presentations and reusable Power Point decks
* Coordinated scheduling and appointments with students and instructors
* Scheduled and analyzed demands for specific courses and communicated changes
* Helped track logistics, slotting sheets, and post mortem information on ShareP
oint
* Provided reports upon request using Excel spreadsheets
* Researched projects as assigned which included review of educational documenta
tion for an internal tool.
T-Mobile (E-Corp)- Bellevue, WA - 2006 - 2007
Project Coordinator
* Coordinated national contests and events for all call centers
* Created flyers and national e-mail campaign templates
* Coordinated large scale new hire events with local agency's
* Developed multimedia presentations for events
* Researched employee referrals and audit for payroll eligibility
* Created Documentation for processes to support consistency
* Assisted the HR recruiting team in research of qualifying candidates
* Maintained Alias handling all incoming internal requests, questions, and resea
rch projects
Microsoft (Kelly Services) - Redmond, WA - 2006
Event & Project Coordinator
* Event coordination and communications to external and internal customers
* Event follow-up, reporting, and post mortem collection
* Assisted presenters with content creation and presentations
* Research possible MVP nominees
* Documentation analysis for consistency and content review
* Streamlined event management processes
* Maintained Alias handling all incoming internal requests, questions, and resea
rch projects
National Business Services - Bothell, WA - 2004-2006
National Accounts
* Point of contact for Telecom Managers for national and government contracts.
Link Conference Service - Bellevue, WA - 2002-2003
Major Events Coordinator
* Administered and lead large events, Webinars, Conference Calls, and Investor R
elation calls.
Safeco Life Insurance - Bellevue, WA - 2000-2001
National Accounts
* Answered and directed incoming calls, responded to customer inquiries regardin
g claims, provided high level of customer service.
EDUCATION
* Seattle Central Community College - Seattle, WA - General Studies
o Phi Theta Kappa - Honor Society
* Lake Washington Technical College - Kirkland, WA - Programming

References and professional recommendations available upon request