Jennifer Fuller

10 Fairview Avenue
Belmont, New York 14813
Mobile (973) 222 -7010
QUALIFICATIONS:
Strong customer service skills performing field service and supervising a techn
ical support call center. My role as a supervisor has enabled me to show my lead
ership skills and perform as a team player. I embrace new challenges, seek profi
ciency in daily tasks and have a desire to travel.
EXPERIENCE:
2006 - Present
Maquet, Inc. Bridgewater, New Jersey - Technical Support Team Leader
Responsibilities included supervising the Technical Support Engineering Group,
a team of four Engineers. Provided telephone technical support and troubleshooti
ng to customers, field service engineers, and applications personnel for MAQUET
Critical Care, Cardio Pulmonary and Surgical products. Dispatched field service
engineers and traveled to customer sites to follow up on Customer Service Inquir
ies. Quarterly Nortel metrics were managed for resource allocation and to captur
e trending. Quality Assurance was measured by performing SAP transactions to tra
ck the business process of the call center. Generated sales of service contracts
to MAQUET customers. Ensured customer satisfaction through delivery of timely
and courteous support.
2001 - 2006
Valley Hospital, Ridgewood, New Jersey - Supervisor
350 Bed Facility / 6000 clinical equipment inventory. Lead Technician resp
onsible for department in Managers absence. Supervised a team of three engineers
. Responsible for repair and preventive maintenance of ventilators, monitors, d
efibrillators, OR equipment, IV pumps, incubators, telemetry.
1997 - 2001
Premier Incorporated, Charlotte, North Carolina
Managed the following accounts with Premier Inc.
Barnert Hospital, Paterson, New Jersey - Supervisor
300 Bed Facility / 1800 clinical equipment inventory. Supervised a team of two.
Responsible for the repair and preventive maintenance of all Biomedical and Imag
ing clinical equipment including ventilators, steam sterilizers, endoscopy steri
lizers, labratory equipment.
Passaic Beth Israel, Passaic, New Jersey - Supervisor
223 Bed facility / 1200 clinical equipment inventory
Responsible for Administration and Management
of Hospital Biomedical and Imaging Account.
Shore Memorial Hospital, Nassawadox, Virginia - BMET II
148 Bed facility / 800 clinical equipment inventory
Responsible for Administration and Management of
Hospital Biomedical and Imaging Account
Peninsula Regional Medical Center, Salisbury, Maryland - BMET I
300 Bed facility / 4500 clinical equipment inventory
Responsible for repair and preventive maintenance.
EDUCATION:
E.C.P.I. College of Technology, Virginia Beach, Virginia. AAS Degree in Computer
Electronics with a Major in Biomedical Equipment Technology.
United States Coast Guard, Portsmouth, Virginia.
Worked a small boat station conducting Search and rescue,
Harbor patrols and Vessel Boarding's.
Manufacturers Training:
Drucker Sales and Service Management.
Maquet, Inc. - Servo i Ventilator.
Siemens - Ultrasound Technology.
Vital Com, GE - Patient Net Telemetry.
Mallinckrodt Nellcor Puritan Bennett - 840 Ventilator.
Mallinckrodt Nellcor Puritan Bennett - 7200 Ventilator.
Fresenius USA, Inc. - 2008 H Dialysis System.