RESUME

GARY C. TALLMAN
PO BOX 2601
MESA, AZ 85214-2601
PHONE (480) 545-0277
E-MAIL: gt5bad8a@westpost.net
OBJECTIVE
To become a driving force for a growing small to medium sized company.
SUMMARY OF QUALIFICATIONS 1977-Present
Technical support for computer users including software installation as well as
ongoing software and hardware support-help desk.
In depth knowledge of property and casualty insurance products.
Credit card banking operation experience, including customer support and complai
nt resolution.
Very strong analytical and problem solving skills.
Excellent communication skills.
Very personable and approachable.
Above average understanding of contract law.
Experienced in the process of machining plastics and printed circuit boards.
Founder and corporate officer of a small manufacturing business during the early
1990's.
Prepared schedules, budgets and estimates.
WORK EXPERIENCE
2003 - present Electronic Translations and Transmittals Corporation (ET&T)
4838 E. Baseline Road
Mesa, AZ 85206
(480) 325-0901 x2119
POSITION: Senior Technician-Business Analyst-Customer Support-Team Coach
DUTIES: Assist doctors, medical providers, medical claim billing specialists an
d software vendors with software installation and configuration. Train new and e
xisting end users as well as newly hired employees. Ongoing support to resolve
network connection issues-pinpoint hardware and software failures. Monitor elec
tronic transmissions for irregularities and offer proactive solution based manag
ement. Research assistance with regard to rejected claims via report analysis an
d carrier communication. Resolve escalated issues forwarded from other technici
ans or departments. Analyze software output files for defects in the Print Image
, NSF 3.0 and ANSI4010 formats.
REASON FOR LEAVING: Currently employed. ET&T was sold to another entity in May
of 2010.
1999 - 2002 Prudential Insurance Company
16430 N. Scottsdale Road
Scottsdale, AZ 85254
POSITION: Administrative Unit Specialist
DUTIES: Processing policy changes for casualty insurance policies. Assisting i
nsureds, agents and third parties by providing requested documents related to mo
rtgages and liens.
REASON FOR LEAVING: The entire department was phased out and moved to Ireland.
1996 - 1999 Prudential Insurance Company
16430 N. Scottsdale Road
Scottsdale, AZ 85254
POSITION: Claim Unit Service Specialist
DUTIES: Receive property and casualty claim reports via telephone, generate a c
omputerized claim report and assign to the next available claim adjuster. Settl
e and issue payment for small first party claims under $2,500.00
REASON FOR LEAVING: Transferred to the Administrative Services Unit in 1999
EXTRACURRICULAR ACTIVITIES
Building and repairing computers, computer software installation and configurati
on, website design, management of personal rental properties, part owner of a ca
bin rental business, student of "The 7 Habits of Highly Effective People" (Steph
en R. Covey).
LANGUAGES
Spanish as a second language.
REFERENCES:
Personal and current business references are available upon request.