PROFESSIONAL EXPERIENCE
THE SCOOTER STORE, New Braunfels, Texas * 2009-Present
Sales & Service Representative: Responsible for generating sales and marketing o
pportunities. Educating, informing, persuading and directing customers. Performi
ng duties and tasks within the established sales and marketing target zones. Ens
uring requests from marketing responses are handled appropriately, accurately an
d expeditiously. Recommending process improvements regarding cycle time gains an
d cost reductions. Using spreadsheets, various company applications, databases,
word processing or financial software to enter, edit and retrieve data.
THE HOME DEPOT, San Antonio, Texas * 2004-2008
Operations Manager - Logistics and Distribution: Directed the supply chain, tran
sportation operations management, and logistics of home improvement distribution
branch facility. Managed financial operations, facility P&L, budget and busines
s analyses. Oversaw inventory control and reporting, including cycle counts, qua
rterly and annual physical inventories, RFID, bar-coding, and bar-code labeling
using WMS. Evaluated supply chain life cycle. Met with staff to review KPIs, sal
es and purchase orders, safety metrics, and customer service. Resolved problems
with internal processes and trained staff on improving processes and elevating c
ustomer service. Forged and fostered relationships with vendors, suppliers, and
customers.
* Drove cost-effective supply chain efficiencies. Reduced delivery time to custo
mers by 20%.
EDUCATION
Master of Business Administration
University of Phoenix
Bachelor of Science in Business / Management
University of Phoenix
Additional professional development in Leadership & Management Best Practices