M I C H A E L J.

P O I R I E R
26 Quail Creek
New Braunfels, TX 78132
210-363-3539
mp5e240c@westpost.net

P R O F E S S I O N A L E X P E R I E N C E
8.2008 - Present H-E-B San Antonio, TX
Store Director, Center Store Leader
Directly responsible for the operation and profitability of Grocery, Drugstore,
General Merchandise and Beauty departments as well as store support departments
such as Shelf Edge, Bookkeeping, Business Center and Receiving
* Re-energized Center Store operating procedures which lowered store inventory c
osts and reduced shrink; recent inventory showed improvement to 1.18 versus past
inventory of 1.36 resulting in $36K improvement to bottom line
* Garnered accolades for reducing the store's total out of stock percent to .54,
the lowest in the San Antonio/Central Area, resulting in increased item count,
customer purchases and sales
* Implemented controls to ensure process and SOP compliance, achieved 100 percen
t execution on the Shelf Edge scorecard, elevated store presentation levels and
greatly improved scheduling effectiveness
8.2004 - 8.2008 H-E-B San Antonio, TX
Director, Services Co; Director, H-E-B Wireless
Managed a team of 115 partners pursuing growth in Business Development of Wirele
ss Operations. Accountable for profitable execution of H-E-B Wireless operation
s, administration, team development and the development of multiple service reve
nue streams related to wireless.
* Led the implementation of a new subsidiary of H-E-B, L.P. named H-E-B Wireless
, a separate corporate entity, which now runs 48 wireless locations with an aggr
essive growth strategy
* Built an operational team structure to support 275 Business Centers, front-end
vending, stored value cards and Money Service Business operations in stores; in
creased net contribution $5MM in first year
* Led the implementation and rollout of H-E-B's first ever re-loadable debit pro
duct; sales exceeded expectations with over $75MM loaded system-wide in first 16
months and net revenue of over $2.2MM generated in year one
* Launched H-E-B's prepaid gift card mall in 275 locations producing over $18MM
in net profit since inception
* Directed the implementation of the H-E-B Insurance Agency program, launched ni
ne agencies and signed over 50,000 customers to the H-E-B / Aetna Medicare Part
D program within the first six weeks of product launch
3.2004 - 8.2004 H-E-B San Antonio, TX
Team Leader, Facility Management
Supervised a team of 83 partners. Accountable for budgeting and managing over $
88 million in expense and capital dollars including maintenance contracts, time
and materials rates, and parts and equipment costs.
* Implemented a consolidated maintenance scheduling hub which reduced initial op
eration of nine schedulers to six while maintaining current workload resulting i
n 6,240 added front-line partner facility management hours
* Initiated department restructuring that yielded an additional 8,320 man-hours
to Facility Management and an expected budget impact of $1.25MM in savings or $0
.11 per square foot company-wide
* Built a comprehensive partner training program utilizing front-line partner ex
pertise to raise technical proficiency resulting in better cost containment and
higher quality service by ensuring quality vendor performance
* Utilized Lean Thinking processes to implement an automated invoice payment sys
tem which yielded faster vendor payment, 1-2% labor rate reductions ($200K) and
a 15% reduction in equipment replacement parts costs
3.2001 - 2.2004 H-E-B San Antonio, TX
Team Leader, Commodity Management and Negotiation
Managed a team of 19 partners. Responsible for budgeting, negotiating and procu
ring almost 500 million dollars in expense and capital items across categories s
uch as Services, Equipment, Construction, Supplies, Wrap and Own Brand packaging
; managed corporate wrap and supply budgets totaling $81MM
* Solicited Senior Leadership Team support and funding for a multi-divisional ef
fort to aggregate large spend non-retail procurement commodities; aggregated sav
ings topped $10.4MM for FY '03 and $1.8MM for FY '04
* Installed as a Format 2005 Innovation Council member charged with defining H-E
-B's future growth strategy
* Accomplished 420 projects from a 400-project goal; achieved savings of $37.5MM
from a $35MM FY '03 goal
* Responsible for H-E-B's reverse auction initiative for both direct and indirec
t spend streams; completed 21 auctions resulting in a savings of $7.8MM over two
years
6.2000 - 2.2001 H-E-B San Antonio, TX
Category Manager, Wrap and Supply Procurement
Negotiated purchases and contracts for services and maintenance lines; procured
over $30MM in expense items; provided consultant-level procurement services driv
ing a lower total cost of goods and services; indirectly managed over 25 people
through self-directed work teams and trained a team of 8 managers in non-retail
procurement methods.
* Completed 36 projects in the first year and delivered over $7.7MM in savings o
n expense dollars
* Expanded non-retail procurement business strategy to include Facility Manageme
nt, Treasury and our Central Market division; produced lowered costs by synergiz
ing the purchase of all wrap and supply items between both our Food & Drug and C
entral Market divisions saving Central Market $770K in the 1st period
* Led projects on packaging, fire safety, landscaping, Central Market procuremen
t/consolidation, in-store sound, logistics (freight), folding cartons, Deli item
consolidation, plastic bags, Pharmacy, Advertising, electricity and many others
M I L I T A R Y E X P E R I E N C E
5.1998 - 5.2000 United States Air Force Hurlburt Field, FL
Aircraft Maintenance Unit Officer in Charge
Planned and coordinated all maintenance and repair efforts for 13 assigned AC-13
0U Gunships valued at $1.56 billion. Oversaw support equipment, tools and test
equipment valued at $8.2 million and managed a $17.4 million operating budget.
Held position as Chief of Maintenance during wartime and contingency exercises.
Directly supervised 285 personnel.
* Orchestrated 10 major aircraft modifications and completed those modifications
120 days ahead of schedule.
* Led 44 personnel in 1st combat mission of 4 gunships since inception in 1988;
met 100% reliability rate.
* Led unit to achieve and maintain a 75% mission capability rate for first time
in history; increased repair rate 12.5%
* Oversaw and completed 8 facility projects valued at $7 million in 20 months, 5
months ahead of schedule.
8.1996 - 5.1998 United States Air Force Grand Forks AFB, ND
Sortie Generation/Support Flight Commander
Managed 6 maintenance support sections overseeing 78 assigned flight line vehicl
es, miscellaneous equipment for 56 assigned KC-135R aircraft, 4 decentralized to
ol rooms and test equipment valued at $6 million. Maintained stock of 6,000 ite
ms and coordinated requisition and repair of tools and test equipment. Directly
supervised 47 personnel.
* Maintained a 100% on-time/effectiveness rate for 227 flying sorties during 4 c
ontingency missions.
* Streamlined aircrews debriefing resulting in 30% decrease in debrief errors an
d saved 20% in debriefing time.
* Noted by Logistics Group Commander as being in "Top 1%" of all officers within
group".
9.1994 - 8.1996 United States Air Force Grand Forks AFB, ND
Maintenance Aircraft Coordination Center, Officer in Charge
Supervised maintenance on 55 assigned KC-135R aircraft. Maintained Contingency
and Emergency War Order response procedures and advised commanders on maintenanc
e capabilities. Led and supervised 18 personnel.
* Developed and implemented first comprehensive coordination center training pro
gram; noted by Air Force Logistics Readiness Team as "Benchmark for the Air Forc
e" and adopted command-wide.
* Re-engineered procedures for covert Prime Nuclear Airlift Force Missions that
reduced radio and landline traffic by 30% and rated "Outstanding" by Nuclear Sur
ety Technical Inspection team.
* First officer in 21st Air Force history to become a certified Weapons System C
ontroller; achieved 99% test score.
E D U C A T I O N
Tracy Goss Executive Re-Invention Program - March 2008
Participant and Graduate, New York, NY
Masters of Business Administration - May 2005
University of Texas at San Antonio, Executive MBA Program, San Antonio, TX
Institute for Managerial Leadership Certificate Program - May 2003
University of Texas, McCombs School of Business, Austin, TX
Bachelor of Science, Psychology - May 1994
Southwest Texas State University, San Marcos, TX
A W A R D S A N D P R O F E S S I O N A L A F F I L I A T I O N S
United States Air Force Reserves - August 2000-Present
Rank of Major, Lackland AFB, TX
Neighborhood Place - 2008-Present
Steering Committee, San Antonio, TX
Family Service Association - 2005-2009
Board of Directors, San Antonio, TX
Harvey Mabrey Excellence in Management Award - 2005
H-E-B, San Antonio, TX
The Merchants Consortium, Strategic Sourcing and Alliance Training - July 2002
McCombs School of Business, University of Texas, Austin, TX
Company Grade Officer of the Year - 2000
16th Special Operations Wing, Hurlburt Field, FL
General Leo Marquez Award - December 1999
16th Special Operations Wing, Hurlburt Field, FL