SENIOR INFORMATION TECHNOLOGY PROFESSIONAL

Highly accomplished Senior Information Technology Leader with expertise conceptu

alizing and directing enterprise technology solutions. Innovative business stra
tegist, instrumental in creating and implementing standardized program processes
across the enterprise IT organization. Excels in solution architecture, design
, development, and implementation. Facilitator with outstanding ability to coll
aborate with executives, unit leaders, and both technical and non-technical team
s. Strong team building and leadership skills; known for training initiatives a
nd the establishment of IT employee career paths.
*Strategic Planning
*Business Process Analysis
*Business Case/ROI Analysis
*Program/Project Management
*Requirements Analysis
*Business/Vendor Relationship Mgt
*Data Management/Reporting
*SDLC Processes & Procedures
*Team Coaching/Mentoring/Leadership
CAREER HIGHLIGHTS
Strategic Planning: Established effective partnerships between business stakeho
lders and IT team members to complete key strategic initiatives at Las Vegas San
ds Corporation (LVSC). Created strategic technology roadmaps, business cases, Re
turn on Investment (ROI) analysis, IT scorecards and hosted 15+ monthly touch-po
int meetings with key business stakeholders regarding their department's IT prog
ram/project priorities and current/future use of IT services.
Business Relationship Management: Instrumental in ensuring that business and IT
goals and objectives for LVSC are effectively aligned. Collaborated with busin
ess stakeholders, key external vendors and 3rd party solution providers to inves
tigate revenue generation, cost savings opportunities and first to market/leadin
g edge capabilities such as registering for a poker tournament via a kiosk and a
llowing guests to open their suite door from their personal mobile device.
Team Coaching/Mentoring/Leadership: Created a community of practice to insure c
onsistent Business Analyst project deliverables, templates, processes, and stand
ards across MGM MIRAGE. Recruited resources (increased team size from 6 to 13),
created a standardized orientation, position plans and quarterly review processe
s.
Program/Project Management: Directed the One Club to Players Club Conversion Pr
ogram at MGM MIRAGE. The program utilized over 20 internal business, IT and 3rd
party vendor resources with a $15M capital budget for the program.

PROFESSIONAL EXPERIENCE
Las Vegas Sands Corporation (LVSC), Las Vegas, NV 05/2008 - Present
Executive Director, IT
* Led the implementation of the technology solution components to support a prop
erty-wide resort fee program which generated over $200K in revenue for the first
six months of the program.
* Enabled over $400K in cost savings by utilizing existing systems, implementing
business process changes, leveraging free tools to meet business needs rather t
han purchasing new software and/or hardware solutions.
* Partnered with the Venetian Poker Room Management Team to obtain off cycle 200
9 capital budget of $160K for a system conversion and insured that it was succes
sfully completed within eight weeks. This system conversion was a key factor in
a +20% revenue increase y/y for the Venetian Poker Room.
* Engaged in a property branded website initiative for Concierge Services which
enabled guests to purchase helicopter rides, gondola rides, golf reservations, e
tc. from the website. Increased revenue $4K in first month.
* Selected by management as IT Lead on business / legal / IT team that resolved
a situation to effectively mitigate the risk of a multi-million dollar lawsuit w
ith a key software provider.
* Completed the vendor selection and statement of work (SOW) negotiation for a s
tandard performance management tool and processes which impacts over 9,500 North
America Team Members.
* Developed and assisted with implementation of 4+ large scale foundational proc
esses and procedures for the North America IT Project Management Office impactin
g over 140 Information Technology Team Members.
MGM MIRAGE, Las Vegas, NV 02/2005 - 04/2008
Director of Strategic Innovation & Integration (09/2007 - 04/2008)
* Provided project management leadership on $1MM City Center In-Room Proof of Co
ncept project involving over 15 internal businesses, IT and third party vendor r
esources. Established precise detailed plans to insure that all critical path/pr
oject milestones were completed on schedule, within budget and all objectives we
re met.
* Developed and led an initiative to restructure the Application Support departm
ent which directly impacted over 10 IT employees. Analyzed current state of the
Application Support department, refined and enhanced three job descriptions (le
ad, senior, regular), created two different career paths for Application Support
Analysts (technical or management) and developed IT vertical Operating Level Ag
reements (OLAs).
* Developed an enterprise-wide strategy for self service employee and guest faci
ng kiosks which was utilized in reviewing and selecting a vendor for the Mandala
y Bay Buffet kiosk project.
* Researched Sona Mobile product offerings for separate pilots at the Mandalay B
ay & Mirage Race & Sports Books. Sona Mobile was seen as a solution to enable ad
ditional incremental revenue for the Race & Sports Book.
* Established an innovation foundation including: access to research tools (HBR,
MIT), reference books on innovation, configuration of an innovation e-mail addr
ess, eRoom, and corporate intranet site along with speaking at IT business verti
cal steering committees to introduce IT innovation strategy/concepts to key busi
ness stakeholders.
* Facilitated initial potential partnership discussions between Microsoft and So
na Mobile to develop an MS Surface based solution to support a transition from p
aper based to technology based parlay cards to enable a new player experience &
offer a mechanism to attract the "Generation Y" market segment to the Race and S
ports Book.
Director of Business Analysis (02/2006 - 09/2007)
* Ensured effective leadership, direction, and standards for the Business Analys
t team by developing and implementing a Community of Practice including 20+ new
deliverable templates and 10+ processes/procedures.
* Defined, documented and communicated two position plans, multiple internal/ext
ernal free and low cost training opportunities, two MGM MIRAGE Corporate IT spec
ific career paths and potential areas of focus for Business Analyst resources ut
ilizing department and industry standard best practices.
* Developed and implemented management guidelines for Business Analyst project m
anagement growth opportunities.
* Created and implemented a standard orientation process, individualized positio
n plans and a quarterly review process for Business Analyst resources within MGM
MIRAGE Corporate IT.
Project Manager (09/2005 - 09/2006)
* Directed the conversion of the Monte Carlo property from MRG One Club Player L
oyalty Marketing & Technology Program to the MGM MIRAGE Players Club Marketing &
Technology Program six weeks after the successful completion of the Mandalay Ba
y property conversion.
* Effectively collaborated with the slot floor conversion IT project manager to
insure on-time and on-budget delivery of each conversion required for the MRG On
e Club to the MGM MIRAGE Players Club Conversion Program.
* Created key IT deliverables such as: project schedules, roles/responsibilities
matrixes, proposed architecture diagrams utilizing MGM MIRAGE Corporate IT proj
ect management methodology and industry standards.
Mandalay Resort Group (MRG), Las Vegas, NV 02/2005 - 09/2005
Senior Business Analyst (02/2005 - 09/2005)
* Led definition, requirements gathering and analysis processes for customized a
pplications including data reporting, messaging and casino management solutions
for over 5+ corporate and property specific organizations/departments.
* Created key IT deliverables including: business/functional requirements docume
ntation, current/to-be process flows, data report and screen mockups using the M
andalay Resort Group corporate IT software development lifecycle and industry st
andards.
* Analyzed the current state of the Mandalay Customer Credit Card Loyalty Progra
m reporting solution and recommended replacing existing solution a new custom de
veloped solution utilizing Cognos.
* Led the investigation and analysis into the feasibility of adding the Mandalay
Resort Group properties to the existing CME2 solution for room, cross property
room charges and credit card transactions.
Hewlett Packard (HP), Cupertino, CA 12/2002 - 02/2005
Business Analyst, IPG Product Generation IT (PGIT) (12/2002 - 02/2005)
* Led the business and information management analysis processes for the develop
ment and implementation of various customized web applications, messaging and da
ta warehousing solutions on behalf of multiple IPG Product Generation organizati
ons.
* Generated key IT project deliverables such as conceptual and logical data mode
ls, data dictionaries, data flow diagrams, application architecture diagrams, ET
L mapping design documentation, data report and web screen mockups, application
design documentation, end user acceptance test cases and schedules, utilizing "b
est practice" solutions and industry standards.
* Selected to represent the ISA Analyst community (+10 employees) on the IPG IT
Information Standards Board.
* Analyzed & updated ETL mappings for the MSDS application based on new business
/functional requirements as a result of new governmental and safety regulations
in locations that HP goods & services are sold.

Hewlett Packard (HP), Palo Alto, CA 06/1999 - 12/2002

IT Specialist, Direct & Global Procurement IT (DGPIT) (06/1999 - 12/2002)
* Provided key input regarding development and implementation of enterprise-wide
strategic decision support system to save over $20M.
* Triggered over $500K in savings by developing reusable web-based tools and war
ehouse process improvements.
* Successfully instituted and maintained worldwide daily data feeds from 5+ sour
ces to enable effective supply chain management for the Network Systems and Mobi
le Computing divisions of HP.
* Performed the management responsibility of offshore development resources to s
upport the Caesar Data Warehouse Migration Project which included defining the s
cope of work, acceptance criteria for work completed, and key milestones as requ
ired by the ePIT Software Development Lifecycle (SDLC)
* Traveled internationally and domestically to train 6+ IT support staff ("Follo
w the Sun support") and end users on key strategic business applications for HP.
TECHNICAL SUMMARY
Methodologies/Frameworks:PMI, EPACE, Six Sigma, 8-D, Lean Six Sigma, DMAIC, Wate
rfall, Unified Process, Agile, Scrum, Prototyping, Proof of Concept, Joint Appli
cation Development (JAD), ITIL, COBIT, Zackman
Program Management:Clarity, MS Project Server, CA Open Workbench, MS Project Pro
fessional
Business Tools: MS Office/Visio, Altiris Helpdesk, Paint Shop Pro, Adobe Acrobat
/Photoshop, SoftLanding Turnover, Cornerstone, ADP
Operating Systems:Unix/HP-Unix, AS400, MS Windows 9x/NT/2000/XP/Vista/7, Mac OS
X
Programming Languages:PERL, SQL, PL/SQL. Transact SQL, HTML, Java, JSP, C, Korn
Shell
Integration Solutions: IBM WebSphere, Informatica eProcurement, WebMethods B2B
Database, Reporting & Modeling: Oracle, MS SQL Server, MS Access, AllFusion Erwi
n Data Modeler, Business Objects, Business Objects Web Intelligence Infoview (We
bI), ProVision WorkBench, MS-OLAP, Cognos, Quest Software TOAD
Collaboration & Web Technologies:SharePoint Services 2.0/3.0, MOSS 2007, Skype,
WebEx, eRoom, IIS
Casino Mgt, Player Loyalty Systems:IGT Advantage Slot Accounting, Patron Manage
ment, & Table Mgt Systems, Aristocrat Oasis, Ballys ACSC, Cantor Gaming eDeck &
In Running Wagering, Sona Mobile
Customer Relationship Mgt (CRM):Microsoft Dynamics CRM 4.0
Hospitality Management: LMS, DataMagine, Opera, Timelox, Concierge Assistant, Ho
tSOS, LodgeNet, WiSuite, Control 4
Point of Sale (POS):InfoGenesis Revelation, Micros 8700/9700, KWI, NSB, JDA
PROFESSIONAL CERTIFICATIONS
*IAPPM Certified Project Director (CPD)
*PMI Project Management Professional (PMP)
*Certified ScrumMaster (CSM)
*Six Sigma Green Belt & Black Belt
*ITIL Foundations v3.0 Certificate
*CompTIA A+ for DOS and Windows/I-Net+/Project+
*Certified Internet Web Associate (CIW)
*Microsoft Certified Professional (MCP) for Windows NT 4
*Enterprise Project Management with Microsoft Office Project Server 2007
*Microsoft Dynamics CRM 4.0 Installation & Deployment
*Microsoft Dynamics CRM 4.0 Applications
*Microsoft Dynamics CRM 4.0 Customization & Configuration
*Managing Projects with Microsoft Office Project 2007
*Enterprise Project Management with Microsoft Office Project Server 2007
*SharePoint Services 3.0: Configuration
*SharePoint Server 2007: Configuration
*LEED Green Associate (In Progress)

EDUCATION
University of Arizona, Tucson, AZ
Master of Business Administration (MBA)
B.S., Business Administration/Management Information Systems