JAMES BEFANIS, MCP

jb6066cc@westpost.net
2121 Paulding Avenue, Apartment 50
Bronx, New York 10462
(718) 863 - 1483

SYSTEMS ADMINISTRATOR
Driven Information Technology enthusiast with MCP seeking to contribute acquired
skills within a System Administrator role. Works well independently or in a gr
oup setting providing support, administration and maintenance of hardware and so
ftware technology; strives for continuous improvement. Skilled in providing End
-User Help Desk Support; commended for ability to resolve difficult issues quick
ly. Thrives in a demanding deadline-oriented environment. Excellent communicat
ion and presentation skills; talented learner who quickly apprehends new technol
ogy; able to impart technical knowledge to non-technical individuals.
COMPUTER SKILLS
Hardware: IBM/Dell/HP/Compaq desktops/laptops, servers, hard drives, network int
erface cards(NIC), processors, video cards, RAM, CD/DVD ROM, disk drives, printe
rs, scanners, EMC, Posiflex (POS), Blackberries,Cisco VoIP, Nortel PBX, Cisco ro
uters and switches
Software: MS Office Suite 2007/2003, MS Exchange 2003, Microsoft Terminal Servic
es, Microsoft Operations Manager, Microsoft RAID, Anti Spyware, VMWare,Veritas B
ackup Exec, Veritas Netbackup, Arcserve Backup, Lotus Notes, IIS, ISA, Photoshop
, Illustrator, Quark, Dreamweaver, Fireworks, Symantec Ghost, Active Directory,
VNC, BizTracker (POS), Dameware, Barracuda Anti-Spamware, Bugzilla, MySQL Databa
se, Blackberry Enterprise Server, Perforce, Cisco VoIP, Nortel PBX, Tembria, CA
Unicenter, Skype, Sysprep
Operating Systems: Windows 7 / Vista / XP / 2003 /2000, Macintosh OSX, Linux
Programming: HTML, DHTML, Coldfusion, SQL, JavaScript, C++, Visual Basic, ASP AS
P.NET, PHP, XML
Protocols: TCP/IP, DHCP, DNS, POP, SMTP, WINS, WEP, WPA, SSL, SSH, PXE, RIS, LDA
P, RDP, HTTP, FTP, Telnet, ActiveSync
Networking: Installing/Configuring LAN, VPN Access, Wireless Networks, Account A
dministration, Managing Active Directory

PROFESSIONAL EXPERIENCE
Desktop Support Coordinator
DAVID YURMAN DESIGN, New York, NY, 2008 - 2009
* Supported 600+ users of this jewelry retailer through onsite and remote troubl
eshooting of software, hardware, network, and peripherals; created virtual machi
nes in VMWare; monitored backups.
* Installed MySQL and Tomcat Apache on Linux server; configured Koolspan and Son
icwall VPN clients for users; maintained Altiris; assisted with Juniper issues.
* Configured, deployed, managed and resolved issues with telecommunication devic
es including Blackberries, Windows Mobile and Iphones; setup and configured audi
ovisual equipment.
* Help Desk support and training for users throughout the organization; created
tutorials and user documentation.
Accomplishments:
* Reduced time to deploy by 50% through creation of software to efficiently auto
mate bulk remote installation procedures.
* Improved operating efficiencies by 10% through automation of installation and
internal processes.

James Befanis Consultant

INDEPENDENT CONTRACTOR, New York, NY, 2005 - 2007
* Delivered exceptional system administration and network support for various cl
ients in the retail, education and insurance industries.
* Select client list with responsibilities included:
* Carol's Daughter (managed 200 user VoIP network and MS Exchange 2003 Server; i
nstalled, maintained, configured computers and backup; resolved hardware and sof
tware issues including POS; trained staff; designed tutorials and created docume
ntation; purchased technology).
* Columbia University (configured and maintained computers; problem-solving; doc
umentation).
* W.R. Berkeley (repaired and upgraded desktops, servers and laptops on-site and
remotely; verified backups and troubleshooting of hardware and software issues)
.
* RichDJ Web Services (setup and managed Active Directory; configured Apache for
Linux; managed backups; deployed software and upgrades; created and edited Grou
p Policy Objects, supported end users).

QA Tester
TURBINE ENTERTAINMENT SOFTWARE, Westwood, MA, 2004 - 2005
* Ran SQL queries; created Quests, NPCs, and other content.
* Performed quality assurance testing on web-based billing system; utilized tech
nical documentation from Perforce.
* Collaborated with Customer Support to provide excellent client service.
Accomplishment:
* Improved customer satisfaction ratings by devising and implementing best pract
ice in creation of a list of build changes for Marketing and Customer Support.
Network Administrator
DR. NAUNIHAL SINGH M.D & DR KULDIP SACHDEV M.D, New York, NY, 2003 - 2004
* Wired/networked small business Windows XP network; configured desktops and lap
tops including hardware and software installation and network protocols.
* Ensured proper backup of data and restored data; installed antivirus and firew
all solutions.
* Created Access databases; ran queries.
* Resolved hardware and software issues; trained staff on hardware and software
use.
* Recommended and purchased systems, printers, copiers and scanners.
Internet Researcher
IPO.COM, New York, NY, 2000 - 2001
* Researched companies; collated and entered information into company database.
PROFESSIONAL DEVELOPMENT
Microsoft Certified Professional, 2006
Webmaster Certificate, 2000
SKIDMORE COLLEGE COMPUTER CAREER INSTITUTE, White Plains, NY