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NETWORK ENGINEER

* Over eight years providing expert, top-level support for mid-size to large, mu
lti-site networks.
* Skilled in troubleshooting complex network issues on a global enterprise netwo
rk.
* Install, configure, and troubleshoot Cisco firewalls, VPNs, and wireless, impl
ementing new technologies.
* Known for unique ability to identify and analyze potential problems, implement
ing and documenting solutions according to best practices.
* Process-driven and customer-centric, expert in project planning, implementatio
n, and change management utilizing communication, documentation, and technical s
kills across the system life cycle.
* Three years experience administrating Juniper NetScreen firewall through NetSc
reen-Security Manager GUI; one year experience Cisco ASDM-IDM supporting rule ch
anges.

SELECTED CAREER HIGHLIGHTS


==========================
* Enabled customer to open retail site on time in major international marketplac
e through successful implementation and turn-up of VPN connection over 3G networ
k while complying with stringent PCI (Payment Card Industry) Data Security Stand
ards.
* Facilitated system configuration governance on all network devices and support
ed network team with configuration restores by successfully designing and instal
ling three Cisco Works application servers, loading and configuring 7200 devices
.
* Successfully recovered all customer's vital services as Lead Engineer of four-
member Network Disaster Recovery Team. Semi-annually recovered data network infr
astructure at offsite location.

TECHNICAL COMPETENCIES
======================
PLATFORMS:
Windows 2000 Professional, Windows XP, Sun Solaris, IBM-AIX, Cisco CAT OS, and C
ISCO IOS, NetApp release 6.0.2, NT 4.0 Workstation/Server
LANGUAGES:
Expect/TCL
TESTING TOOLS:
Omni Peak Sniffers, WireShark Sniffer,
SOFTWARE:
Cisco WCS, Cisco Works LMS 2.6, HP Open View, Cisco TAC, NMAP, BlueCoat Reporter
NETWORKING:
Ethernet, RIP, IGRP, EIGRP, IS-IS, ATM, ADSL, Frame Relay, BGP, DNS, Wireless A,
B,G,N (802.11), ISL, 801.1q, Cabling, CSM (Cisco LB), ISO/OSI, OSPF, SSH, Switch
es, TCP/IP, Telnet, VPN
HARDWARE:
Cisco: Routers 2800, 2811, 2851, 7200; Switches 1900, 3500, 4200, 6500; APs 1140
; WLSE 4400; ACE; 6500 FW Module; Juniper NetScreen: ISG-2000, NS100; InfoBlox:
IB-2000, IB-1550 and IB-1000; BlueCoat Web Proxies; NetCache Web Proxies
TOOLS:
AIX-HMC,Blue Coat Web Proxies, Cisco Error Interpreter, Cisco Network Registrar,
EtherPeek, Fiddler 2 (http debug), Grid Manager (Infoblox), HP Open View Monito
r, Multi Ping, NetCache Proxy Appliance, Netscreen Security Manager (Juniper), N
map, PC Anywhere, Peregrine Ticketing System, SunSolve, WCS, WLSE, Wireshark

TRAINING / CERTIFICATIONS
=========================
Completed Cisco ACE Load Balancer training course
Formerly held CCNA and MCP

PROFESSIONAL EXPERIENCE
=======================
GAP INC. - 2002 - PRESENT
One of world's largest specialty retailers under The Gap, Old Navy, Banana Repub
lic, Piperlime, and Athleta brand names. IT outsourced in 2006 to IBM Global Ser
vices, then to AT&T Network Services in 2008.
NETWORK ENGINEER
PROJECT IMPLEMENTATION TEAM (CURRENT)
3RD LEVEL NETWORK SUPPORT TEAM LEAD (2008 - 2010); 3RD LEVEL NETWORK SUPPORT (20
06 - 2008)
NETWORK ENGINEER / NOC (2006); SYSTEM ANALYST / NOC (2004 - 2006)
HELP DESK OPERATOR / SME (2002 - 2004)
* Validate and implement network designs and support high level escalations.
* Create network topology maps and support documentation.
* Ensure security request validation and risk validation, prepare risk mitigatio
n plans, and implement changes, as Audit Focal.
* Function as System Administrator for three Cisco Works servers that manage 750
0 devices.
* Schedule and participate in project planning and implementation meetings; reco
rd and distribute minutes.
* Led six-member team, assigning all service center tickets, as single point of
escalation for offshore support.
* Trained first- and second-level support in advanced network troubleshooting an
d fault isolation.
* Monitored enterprise network and servers for system availability, batch produc
tion, system backups, system hardware, and system maintenance. Reported faults.
* Provided single point of contact for internal/external business partners to re
port, escalate, and resolve problems with network, production, and Intel/Unix Se
rvers.
* Functioned as Subject Matter Expert (SME) for POSabilities Point of Sale (POS)
system.
KEY PROJECTS (2004 - PRESENT):
> Designed and implemented proof of concept VPN connection over 3 G cellular net
works while complying with PCI Standards and allowing business to open retail lo
cation on time.
> Created compliance template in Cisco Works to validate the existence/no existe
nce of system setting/command for 9,000 devices.
> Addressed hallmark e-mail virus as Network Lead on zero-day event team. Analyz
ed and implemented multiple changes, including updating network proxies to block
access to external sites, working with multiple teams. Created customer proxy.p
ac file that limited access to internal network.
> Validated company's ability to recover infrastructure and vital systems in the
event of disaster. Successfully completed 96-hour, off-site Disaster Recovery
exercise. Resolved issue with connecting multiple trunk links to Sun Server usin
g Sun Trunk by configuring Cisco switches to use LACP.
> Successfully completed annual network currency of Primary Data Center, rebooti
ng device, validating IOS image, and tested redundancy failover. Migrated applic
ation from local director to CSM load balancer. Built repository for 1200 Cisco
device that used a TLC script to retrieve configurations.
> Saved team 100 hours of labor by automating update over 12,000 Cisco devices t
o prepare customers network for daylight saving time. Created TCL script.
> Installed Sniffer and created RSPAN to allow packet captures on multiple switc
hes.
> Converted Cisco 6509 switch from Catalyst Operating Software to Cisco IOS.
> Eliminated average costs of $104 per night, per store by identifying and imple
menting solution for Register Training Application that was keeping the ISDN net
work line up around the clock.
> Identified bug In Cisco IOS 12.0.(5)XQ release that was causing router to cras
h, saving company $1700 per incident.

EDUCATION
=========
ASSOCIATE IN APPLIED SCIENCE
MTI COLLEGE OF BUSINESS AND TECHNOLOGY, SACRAMENTO, CA