Edward Morain

1418 East Burr Oak Drive Home: (847) 797-9474

Arlington Heights, IL 60004 em677944@westpo
st.net Cell: (847) 951-9474
Summary Energetic thought leader with extensive background helping clients devel
op online and offline customer relationship management programs; strong project
and process management experience; strong focus on customer, execution of pipel
ine, and building the team for success to consistently achieve 110%+ of targeted
revenue goals. Experienced in managing complex technology solutions across mul
tiple industries. Strategic leader focused on expanding new and existing client
relationships.
Qualifications
* 15 years of progressive leadership experience working with various database te
chnologies in direct marketing and information systems.
* Extensive experience with project and process management methodology
* Numerous success in client on boarding
* Extensive experience leading corporate initiatives and alliances across variou
s internal and external departments.
EXPERIENCE
Belmont Software Services
February 2009- IT business management consulting services, building on specifi
c expertise in enterprise, Present change asset & configuration management techn
ologies
Senior Account Manager
Responsibilities include; cross-sell and up sell across current account base;
identify and target new verticals for CMDB and virtual application technology fo
r Belmont and strategic partner Install Free.
Experian
A recognized $3 billion dollar global leader in information management.
August 2006- Senior Account Manager
January 2009 Responsible for cross sell and up sell of 3+ million dollar clients
. Identified and targeted new clients for online and offline direct, email, and
database marketing solutions. Worked with internal team and customer to develop
and market custom hosted database solutions.
Achievements:
* Experian elite- Ranked #1 overall in sales budget for Experian in 2007.
* Ranked number #1 in overall budget for 2007 and 2008 for Experian Marketing So
lutions.
* New Accounts- Identified multiple new clients that resulted in over $700,000 i
n new revenue for Experian.
* Client retention- Successfully renewed and expanded 3 year contract with major
CPG manufacturer for over $7mm in total revenue.
* Account management- Successfully developed and expanded major CPG online (emai
l) CRM program from 2mm to over 10mm active registrants.
* Managed monthly email deployments of over 40mm emails
* Client On boarding - Successfully on boarded new email programs with major ret
ailer and CPG Company.
* Alliance- Lead sales alliance with ACNielsen- Expanded relationship led to mor
e than $1mm in new revenue for Experian.

1997- August 2006 Service Delivery Manager

Responsible for database and list processing operations in the publishing and no
n-profit division. Ensured the delivery of exceptional customer service and con
sultation. Fostered teamwork and efficiency across the organization to achieve g
oals and minimize labor cost.
Achievements:
* Managed 35 employees and over 100 accounts with revenue exceeding $16million
* Maintained year to year growth supporting key financial goals. Revenue/head,
ebit/head increased by over 50% within 2 years. This was achieved through autom
ation and marketing initiatives implemented within the team.
* Led database efficiency efforts to reduce database update process by 40%
* Implemented first customer satisfaction survey to improve performance. Initia
l client response was over 43%. This is now a standard operating procedure at E
xperian.
* Served on corporate committee to implement and receive ISO 9000 certification.
Prepared employees and processes to support ISO9000 certification requirements
. Experian Service Delivery received ISO certification in less than 1 year.
* Implemented project management methodology to make process improvements for in
creased efficiency and effectiveness. Measured progress against established goa
ls or targets. .
1997-1999 Service Delivery, Supervisor
Experian (Metromail), Lombard, IL
Responsible for creating an annual budget for Retail and Catalog team members.
Monitored financial performance on a monthly basis and modified expenses accor
dingly. Created quarterly review for team members to identify financial perform
ance and keep team members aligned with changing corporate goals.
Achievements:
* Managed up to 18 employees with over 20 accounts and $6million in revenue.
* Successfully transitioned team members and clients to new corporate goals thro
ugh company merger.
* Participated in the creation of the on-line client access database for list pr
ocessing.
1992- 1997 Information Resources Inc. (IRI); Chicago IL. 60601
A leading provider of enterprise market information solutions and services in t
he consumer packaged goods sector.
Supervisor - Client Database Services
Responsible for managing and directing team members to support key accounts
in the consumer packaged goods
industry. Maintain high quality standards for client
data. Develop team member career paths. Maintain annual budget an
d revenue goals.
Technical Skills:
Visio, Relational Database; Campaign management (Unica); Unix, Office 2003, MS
Project
EDUCATION
Masters in Education May 2010
Masters of Business and Administration May 1997
Roosevelt University, Schaumburg IL.
Concentration: Finance & International Business
Bachelor of Business May 1990
Southern Illinois University, Carbondale IL
Concentration: Marketing