rh6972d0@westpost.

net 310-467-2784
Richard Hollaway Torrance, CA 90503

Experience 2008-Present FedEx

El Segundo, CA
(Part-Time) Material Handler/Team Captain
* Supervisor team in handling packages and heavy equipment around aircraft
* Audit freight for destination and deliverability
* Plan activity schedules, log reports on activity, freight and aircraft movem
ent
1994 - 2007 Electronic Data Systems El Segundo, CA
Information Technology Field Services Lead Supervisor
* Responsible for managing multiple technology support activities in accordance
with firm policy. Builds and maintains working relationships with national off
ice contacts; monitors and evaluates vendors and establishes and manages partner
ships with vendors.
* Demonstrates leadership by managing and motivating project teams, creating a
nd communicating policy and a vision for the future, and resolving conflicts.
* Manages multiple resources utilizing appropriate tools, techniques and stand
ards to meet client needs.
* Develops complex action plans and overall strategies.
* Technical knowledge of DOS/Windows 95-Vista/Networks (Novell, NT, Routing).
Assist support with NT and Windows 2003 servers (Dell and HP)
* Managed 29 member team of technicians (covering 6 states) to ensure high lev
el of customer service.
* Managed service provider issues.
* Monitored network file servers and manages responses to after-hour server su
pport calls.
* Managed network file server maintenance (upgrades of hardware/software, inst
allation of software applications, audit/review security reports, check validity
of back-up jobs).
* Monitored office infrastructure, diagnoses and repairs failures and ensures
compliance with firm standards.
* Establishes remote connections between main remote and satellite offices.
* Business Area Specialization: Participates in coordinating off-site support
. Assists with technology requirements, guides departments in hardware/software
purchases, assists with technology orientation.
* Assisted in the design of WAN. Planned and implemented installation of LAN/
WAN. Manage support unit and 273 node NT LAN/WAN.
* VMWare experience as well as CITRIX/Metaframe Servers and clients.
* Tracked Tech work with reports in Remedy.
1992 - 1994 Insurance Auto Auctions North
Hollywood, CA
MIS Supervisor
* Demonstrated ability to interface effectively with all levels of the organiz
ations. Knowledge resource with regard to firm business, structure, and procedu
res.
Richard Hollaway
Page 2
* Supervise MIS technicians; partner with management to assess and evaluate th
e ongoing and unique needs of the location's auto lots; adapts functional proces
ses and position the members of the department to best meet those needs.
* Identify staffing needs (permanent/contractual), interview, hire and termina
te; schedule education and training, monitors attendance, approve time off reque
sts (planned or unplanned), including vacation scheduling, and review of Time &
Expense Reports.
* Network Administrator for Novel 3.12; optimize network efficiency and mainta
in adequate service level.
* Ability to work under pressure, possess strong interpersonal and organizatio
nal skills, and excellent communication skills to effectively communicate techni
cal information to management, clients, and subordinates.
1990 - 1993 Interstate Mortgage Company Altadena,
CA
Contract- System Manager
* Plan, install and support peer-to-peer Novell Network.
* Manages the operation, maintenance and repair of office communication system
s. Upgrade and back-up all software and data.
* Ensure satisfactory end user training. Facilitate meetings with personnel t
o assess needs and implement solutions for voice and data communications.
* Networking: Design in-house network.
* Monitors and evaluates vendors and establishes and manages partnerships with
vendors.

Education ITT-Tech Institute, Torrance, CA

Associates Degree - CAD/CADD
West Los Angeles College, Culver City, CA
Business Management
Arizona State University, Tempe, AZ
Electronic Engineering
Microsoft Networking, Culver City, CA
NT Administrator - Exchange Administrator
MCP
Novell, Culver City, CA
Network Administrator
CAN
Accreditations * Unit Management
* Effective Writing Skills for Managers
* Budget Planning and Implementation Strategy
* Effective Managing & Supervising Workshop
* Telecommunications for Data/Computer Transmission