CHARLENE K.

MAJOR Mobile: (415) 533-4860

1209 W. Sherwin Avenue Home: (773) 338-8312
Chicago, IL 60626 email: cm6bc36e@w
estpost.net

OVERVIEW
Consultative Sales professional offering quality interior products and solutions
in residential and commercial applications
Achievement in project, showroom, sales management. Innate marketing and product
presentation skills, as well as cultivating client relationships. Previous show
room endeavors include furniture, fabrics, wall coverings (Dunbar and Designer's
Choice / Chicago Merchandise Mart) sandstone, slate and pavers, hardwood floori
ng, carpet and window fashions.
Accomplishments include extensive management background in operations (managemen
t / accounting) and other administrative roles. Five years of retail franchise s
ales representative and project management contributions assisting new and exist
ing franchise owners with leasing / building out store locations for Benetton du
ring US expansion - CA, WI & IL
CAREER
Custom Decorators, Portland, OR Costco / The Home Depot / Costco.com / Decoria.
com / Macys 2008 - present
Design Consultant
Outside sales via in-home residential and commercial consultations. Orchestrate
and implement the optimal outcome for client projects in both flooring and wind
ow coverings
* Offer full line of Hunter Douglas window coverings, Shaw as well as Shaw, Moha
wk, Godfrey Hirst wool carpets
* Cultivate business through providing in-home or on-site window and floor cover
ing estimates, resulting in sales
3 Day Blinds, Inc., San Bruno, California 2007 - 2008
Showroom Manager
Managed showroom sales and operations for a large window covering manufacturer /
retailer before company scaled back, closing all but ten locations
* Exceeded monthly sales plan for previous San Bruno location in the midst of ra
pidly changing circumstances
* Maintained superior client experience practices in showroom visits and design
consultant meetings selling both 3 Day Blinds and select product profile of Hunt
er Douglas window fashions
* Promoted new business model while major downsizing was implemented
Deco (Development) Hardwood Floors, SFDC, San Francisco, California
2005 - 2006
Showroom Manager
Heavy flooring contractor client interaction in both new and existing projects;
coordination and follow-up
* Specified materials for high-end residential and commercial flooring projects
when showroom was open
* Marketed future business leads through showroom traffic, mailings, permit list
s, networking and cold-calling
* Generated new supplier relationships for company & showroom resulting in an im
proved selection & display
Golden State Flooring, South San Francisco and San Francisco, California 2002 -
2005
Showroom Manager
Wood flooring distributor / Supported Architects, Contractors, Designers and hom
eowners with initial selection process and product knowledge generating sales fr
om forty product lines and sundries, including FSC Certified woods
* Provided showroom presentations to clients. Trained new outside salespeople o
n product lines and displays
* Attended regular sales representative and sales management meetings (J.E. Higg
ins, Livermore, California)
* Created Excel inventory / ordering system for take-away brochures (& PDF files
) serving two showrooms
American Slate Company, San Francisco and Los Altos, California 2001
Sales Representative
Inside and outside sales involved marketing and presentations to Architects, Con
tractors and Designers
* Orchestrated slate, paving and roofing tile projects from selection and creati
on of order to delivery
CHARLENE K. MAJOR Page Two
Inlight, Inc., Evanston, Illinois 1999 - 2000
Administrator
Startup role ranging from spreadsheet work and company communications to partici
pation in planning and executing company operations in this innovative online me
dical website. Merged with ProMedex.com
* Established founders stock incentive business plan for MD participants. Contr
ibuted to the overall business plan and assisted with presentation for merger
Ostgren Associates, Inc., San Francisco, California 1999
Design / Marketing Consultant
Performed administrative duties and customer communications within this real est
ate analysis/ Architectural re-measuring firm; results in increased square foota
ge and compiled property statistics
* Revised dated marketing materials with Filemaker Pro and executed private and
business correspondence for the Owner including business proposals for new and e
xisting clients

EDUCATION
Skyline College, San Bruno, California
Core Classes - Biology 110, one of five classes needed for Bachelor of Fine Arts
in Interior Design. Continuing in Chicago, IL.
Accreditation will be through Harrington College of Design upon completion of co
urses. Projected B.A. completion-winter 2010

Contractors State License Service, South San Francisco, California

Various Courses - Construction Law, Accounting, Business Practices, Contracting,

Insurance, Labor
Code, Legal, Permitting and Safety matters
Home Inspection Certificate

The NOFMA / NWFA Installation School, Memphis, Tennessee

Certificate of Achievement - Hardwood flooring

Harrington College of Design, Chicago, Illinois

Associate of Technology in Interior Design

COMPUTER EXPERIENCE
Adept in Macintosh and PC environments, including troubleshooting and network in
stallation
Experience with global management systems (project specific websites) and basic
skills in SAP
Microsoft Office, including Microsoft Project, Word and Excel as well as Powerpo
int and ACT! customer database
Additional experience in Sage Accpac Project Accounting & Payables, and occasion
al use of Quickbooks, Archicad, GantPV