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Jacqueline C.

Guzman
2418 Polk St, Apt. 106
Hollywood, FL 33020
305-342-3353
jg6c9a64@westpost.net
CAREER SUMMARY
Administrative Assistant with over six years of experience in
insurance, legal environments and customer service. Team player
with strong communication skills and expert user of Microsoft
Office (Word, Excel, Publisher, Outlook). Experience in Accounts
Payable and Receivable. Bilingual in Spanish and English, able
to translate from either language.
Core competencies include:
* Switchboard
* MS Office
* Scheduling
* Customer Service
* Research
* Personnel File Maintenance
PROFESSIONAL EXPERIENCE
Diebold, Inc., Tamarac, FL
2007 - 2008
Serviced banks and retail stores with ATMs, cameras, vaults, and
locks.
Administrative Assistant
Answered 12 phone lines, filed, distributed mail, updated and
maintained employees and sub-contractor personnel files.
Generated service calls and searched status of vendors' invoices.
* Identified discrepancy in directions given to technicians as
compared with directions found online.
* Discovered Accounts Payable oversight related to an outdated
vendor account to resolve a $2,000 error.
* Contacted electric sub-contractor to ensure that all ATM
regulations were up to par.
* Generated service calls and scheduled appointments among
sub-contractors, technicians and manager of the branch.
Florida Home Health Association, Miami, FL
2006
Provider of patient care in the home environment.
Human Resource Coordinator
Answered 3-4 phone lines, scheduled interviews, conducted
criminal background checks, maintained personnel files, and
performed filing of documents.
* Ascertained that new hire had a criminal record while
conducting criminal background checks.
* Assisted over 30 employees in the enrollment and application
process for medical insurance.
* Scheduled an average of 5-10 applicants for interviews per
week.
Wagenfeld Levine, Miami, FL
2005 - 2006
General liability law office.
Receptionist
Answered multiple phone lines, handled filing and billing,
greeted clients, and operated paperless office via scanning and
importing.
* Assisted secretary in preparation of the attorney for court
and organization of his files.
* Created and printed tables of contents for clients' files and
applied to outside of files to expedite the attorney's review of
file documents.
Financial Concepts of America, Miami, FL
2004 - 2005
An independent life insurance company.
Secretary
Performed data entry and customer service, answered phones, and
supervised others.
* Scheduled five appointments daily for the independent life
insurance agent by making cold calls from a list of prospects.
* Successfully promoted the upgrade of life insurance policies
from term to whole life insurance.
Law Office of Edward F. De Varona, Miami, FL
2002 - 2003
Personal injury and workers' compensation attorney.
Receptionist
Preformed filing, greeted clients and answered phones.
* Promoted from filing clerk to receptionist for an outstanding
performance in the position when it became vacant.
EDUCATION
Coursework in Anatomy, Writing, Mathematics, 2009 - Present
Broward College, Hollywood, FL
Certificate of State of Florida for Notary Public, 2004
Miami Dade College, Miami, FL
High School Diploma, 2003
Coral Gables Senior High, Coral Gables, FL
TECHNICAL SKILLS
* Time Matters 4.0
* Corel Word Perfect
* ACT
* Client Profiles
* QuickBooks
* Extra! Personal Client
* AIAR Program
* Bann IV
* iProcurement
VOLUNTEER EXPERIENCE
Teacher's Assistant & Switchboard Operator
English Center, Miami, FL, 1999 - 2001

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