STEVEN CLAY, CFM, MCR

801 Whispering Oak Drive * Castle Rock, Colorado 80104

Telephone: (303) 591-9246 * sc6d72b8@westpost.net
SR. FACILITIES MANAGER * DIRECTOR
Facilities, property, construction and project management expert with extensive
experience and a proven ability to consistently deliver top quality service. Ove
rsees vendors. Builds and lead teams. Spearheads multimillion-dollar capital imp
rovement projects and major facility relocations. Liaises with executive teams,
suppliers, community officials and other key stakeholders to ensure client satis
faction and regulatory compliance. Delivers mission-critical business and facili
ties services. Areas of expertise:

Strategic Planning * Finance * Project Management * Construction * Building Ener

gy Management
Facility Management * Property Management * Vendor Relationships * Negotiations
* Team Building
Budgets * Performance Management * Policy Development * Forecasting * Capital Im
provements
Mailroom & Food Service Operations * Emergency Planning * Security * Major Reloc
ations

PROFESSIONAL EXPERIENCE
VISA INC., Highlands Ranch, Colorado * 2005-2009
Visa facility with 750 staff engaged in call center, product development & suppo
rt and data transaction management activities.
Director, Facilities & Project Management: Led facility operations and spearhead
ed special projects, supervising a team of more than 30 comprising Visa staff as
well as vendor employees. Liaised with department leaders to ensure facility ne
eds were met. Participated in daily conference calls with senior management staf
f. Supervised mailroom operations as well as food service organization. Created
3-month rolling forecasts. Played key role in emergency planning. Drove capital
improvement projects, managing all facets of planning, budgeting and execution.

Key Accomplishments:
* Consistently delivered multimillion-dollar projects on time and within or unde
r budget, including a $3.75M K8-rated fencing deployment that was delivered at $
300K under projected cost.
* Led successful launch of $1.75M cafe, delivering complex initiative on time an
d within budget.
* Kept senior staff apprised of key operational developments with monthly report
s on open seating, operational budgets and capital improvement initiatives.
* Successfully delivered mission-critical services, serving in various roles to
ensure client satisfaction and developing policies, procedures and documentation
standards.
* Developed offsite team to serve Denver facility, skillfully coordinating multi
site activities.
* Received numerous awards in recognition of exceptional performance and continu
ously improved skills, securing Facilities Manager and Master Commercial Real Es
tate certifications.
CAMELOT SERVICES, Highlands Ranch, Colorado * 2004-2005
Property and project management firm with operations nationwide.
Property Manager / Facilities Manager: Liaised with Visa Vice President of Opera
tions, managing facility and property projects. Created weekly status reports an
d presented results to client executives. Maintained and renewed vendor contract
s, monitoring performance and enforcing terms as necessary to ensure top service
for client company. Oversaw insurance renewals and reviewed policies to ensure
adequate coverage. Hired and trained facility technician. Created and managed bu
dgets.
Key Accomplishments:
* Developed and maintained positive, productive relationships with client manage
rs and staff.
* Demonstrated commitment to complete projects on time and within budget by cons
istently delivering.
STEVEN CLAY, CFM, MCR * Page 2 * sc6d72b8@westpost.net

CASTLE ROCK CONSULTING & PROJECT MANAGEMENT, Castle Rock, Colorado * 2002-2004
Independent professional construction oversight and project management company.
Owner: Managed construction projects for clients, meeting with general contracto
rs, town agencies and vendors to review work and approve modifications. Created
space plans and procured furniture for client, managing all facets of relocation
involving 150 employees. Evaluated operations and recommended workspace configu
ration, working closely with affected employees to determine optimal space.
Key Accomplishments:
* Successfully represented owner, championing building project in Silverton, Col
orado and overcoming obstacles with town planning group, mountain winter and per
mitting process to deliver project that exceeded client and town representative
expectations.
* Forged and maintained excellent relationships with all key stakeholders, inclu
ding municipal authorities, clients and contractors.
* Researched town development regulations and bylaws to find creative solutions
to challenges and deliver project on time and within budget.
ADDITIONAL POSITIONS
THE STAUBACH COMPANY * 2000-2002 * Project Manager: Led 28 mission-critical proj
ects related to planning, programming, build-out and lab construction for Xcel E
nergy account. Directed design and construction teams engaged in completing $1.8
M call center renovation project. Worked with architects and designers to conver
t storage space to office use. Supervised 178K square-foot roof replacement proj
ect spanning 4 facilities.
ORACLE CORPORATION * 1999-2000 * Facilities Planner / Project Manager: Spearhead
ed all facets of relocation affecting 950 employees, managing move from 380K squ
are feet of space at 6 sites to new 230K square-foot building. Played key role i
n hiring, training and management of both full-time and temporary staff.
FLUKE CORPORATION * 1996-1998 * Facilities Engineer: Coordinated $480K employee
relocation project, directing electrical, mechanical and moving activities. Impr
oved workstation efficiency and employee satisfaction. Led tenant improvement an
d expansion initiative, creating design and spearheading project execution invol
ving 5 campus buildings and 1K employees. Oversaw $340K in new construction and
renovation projects.
CAREER NOTE: Past job history includes a Facility Planner Internship at USAA Pro
perty & Casualty Insurance. Details are available upon request.
EDUCATION & PROFESSIONAL TRAINING
Bachelor of Science in Industrial Science & Technologies (facilities emphasis)
Colorado State University, Pueblo, Colorado
Certified Facility Manager (CFM) - Professional Member
Master in Corporate Real Estate (MCR) - Executive Board Member
PROFESSIONAL AFFILIATIONS
BOMA * IFMA
TECHNOLOGY SKILLS
Windows * PowerPoint * Archibus * FMS * Aperture iFAMS * Visio * Microsoft Proje
ct * AutoCAD