Colby Swicord

10823 NE 157th St
Bothell, WA 98011
425-770-4040
cs6ea156@westpost.net

CAREER OBJECTIVE:
Secure a challenging opportunity in a growth and revenue oriented company which
allows me to leverage my educational and employment skills in an administrative
capacity. Current focus is in the fields of education, event planning and publi
c speaking.
SKILLS & CERTIFICATIONS
* Experience in administrative, teaching & customer service duties
* Excellent communicator
* Typing: 70 WPM
* Highly Proficient with Microsoft Office products

March 2010 to Present

IOActive, Administrator
* Arrange corporate domestic & international travel (flights, hotels, trains, ca
r rentals)
* Facilitate all incoming calls
* Provide support to Operations Manager and Marketing Director
* Compile & maintain multiple Excel spreadsheet records of incoming resumes, har
dware, marketing events and conferences
* Maintain expense reports for exec's
* Conduct business research as needed
* Data Entry, Filing, Mailing
September 2007 to January 2009
Bluestar Resort & Golf: Trilogy at Redmond Ridge, Member Services Associate
* Increased sales and member participation in events and activities
* Created promotional flyers and articles for the weekly newsletter
* Assisted with setup of rooms for events, meetings, and daily activities
* Edited website content
* Reduced department managers' workload by stepping into different roles such as
covering Fitness & Spa desk, assisting with Cyber Cafe transactions, and proces
sing dues payments for Community Association office.
* Facilitated Business Center requests: copies, faxes, mailing, printing needs,
collection of funds for activities, etc.
* Trained new employees
* Created and enforced Muzak policy which significantly lowered complaints
* Taught group classes and individual tutorials on effectively using the communi
ty website, www.mytrilogylife.com
January 2007 to December 2008
Northwest University, KCNU 1500 Station Public Relations Rep and On Air Host
* Created and produced liners and Public Service Announcements for the station
* Hosted a weekly live show: "Make Ya Move"
* Expanded station music repertoire by uploading & editing music tracks
* Took initiative to bring bands/solo artists in for live interviews
* Maintained communication with producers of alumni e-newsletter for station upd
ates pertinent to alumni
January 2004 to January 2006
Northwest University, Drama Club Coordinator
* Created and managed the Drama Club
* Creatively participated in productions by acting or singing
* Managed department promotions by creating ad's and programs
* Responsible for keeping campus apprised of department activities via push e-ma
ils, posters, student website, etc
* Directed Northwest University's Fall 2006 Drama Production
September 2003 to March 2004
Mohan Skiing & Boarding, Administrative Assistant
* Assisted company executive
* Managed office operations
* Facilitated all incoming customer service calls
* Processed ski school application forms & payments
* Edited and prepared mass mail-outs of brochures and other advertising material
s
* Taught weekly snowboarding classes

August 2001 to May 2003

TJ Maxx, Sales Associate
* Customer service desk (handling calls, purchases, returns, and helping custome
rs)
* Assisted customers with layaway transactions
* Trusted with responsibility of laying out expensive jewelry during opening shi
fts
* Processed and displayed merchandise
* Trained new employees on cash registers, fitting room duties, and layaway duti
es

AWARDS:
* Employee of the Quarter at TJ Maxx for Winter 2002
* Northwest University Scholarship Awards: Gold Academic, Drama Talent, Bobby Ke
rr Memorial, Washington Promise
* National Honor Role 2003
* Who's Who High School Students 2003
* National Honor Society 2001-2003

EDUCATION:
The University of Sydney - Masters in Cross-cultural Communications - April 2010
* Utilized Google Documents to create online survey forms for course research pr
oject studying attitudes of young adult Australians towards different forms of s
poken English
* Activities: Member of Unimates (international student social club)

Northwest University - Bachelor of Arts - Communications - May 2007

* Activities: Drama Club, Founder & Coordinator
Radio Station, Alumni PR Rep