GORDON GILBERT

410 Cobblestone Way

Mt. Juliet, TN 37122
Home: 615.547-0975
gg6ec7c6@westpost.net
INTRODUCTION
Thoroughly experienced Technical Service Engineer with a significant background
in printing systems and processing, diagnostics, computer control systems, elect
ronics, electrical and mechanical repair. Customer relations, organizational ski
lls, inventory and asset management. Additional skills include communications,
listening, interpersonal relations, mentoring and technical counseling. Proficie
ncies in computers, software, control systems, diagnostics, electronics and elec
trical systems, mechanical applications and pneumatics.
PROFESSIONAL EXPERIENCE
KonicaMinolta Business Systems - Nashville, TN 2006 to 2010
Lead Technician as an in-house representative facilitating the maintenance and r
epair of commercial Digital printing systems and finishing processors for RR Do
nnally printing facility.
* Managed $300k inventory of parts and supplies to ensure proper amount to be o
n site at all times in order to maximize productivity while minimizing expense.
* Provided technical training and advice to peers and machine operators as neede
d.
* Prioritized on-call schedule to provide quick response for service during time
s off site.
* Implemented preventative maintenance program and procedures to ensure machines
were operating at peek reliability and productivity.
COMDOC - Albany, NY ` 2000 - 2006
High-Volume Lead Technical Service Rep. involved in the process of acquiring new
customers through visitation and communication of services provided and then en
suring customers expectations were met. Assisted in the recruiting and training
of new technicians and in providing necessary services to meet all customer need
s.
* Aided in growing this segment from 0 to 500K gross income annual.
* Facilitated the procurement of used parts and a rebuild program to minimize co
sts.
* Provided service to customers - maintaining equipment and establishing good cu
stomer relations.
* Monitored and assessed internal and external needs of customers as well as cor
porate to maintain optimum business operations.
XEROX CORP. - ALBANY, NY 1979 - 2000
Technical Field Service Representative - provided service to various customers i
n order to meet customer needs and keep a variety of different types of equipmen
t running well and maintaining good customer relations.
* Trained on a variety of analog and digital equipment.
* Maintained good rapport with customers, peers and management as a reliable, co
mpetent and efficient technician.
Schenectady Business Machines - Schenectady, NY 1976 - 1979
Field service technician - responsible for providing service to various equipmen
t under contract such as - copy machines, typewriters, calculators, cash registe
rs and adding machines.
EDUCATION
LINTON H.S. SCHENECTADY, NY. - COLLEGE PREP. AND VOCATIONAL DIPLOMA.

My education is and has been "on the job". I have over 30 years of technical an
d customer relation skills. I learn fast, am competent and reliable. I enjoy and
expect to work hard and know that others are depending upon me. I'm healthy, st
rong and I am enthusiastic and serious about my work. I make myself available an
d understand that I am a part of a team which by working together will accomplis
h the goals set forth to be as cost effective, efficient and competent as possib
le to ensure satisfied costumers and a profitable bottom line.

REFERENCES
Phil Davis - KonicaMinolta Service Manager 615-838-8007
Dan Jones - ComDoc Service Manager 518-782-7030
George Stocker - RRDonnally Technical Supervisor 615-260-3191
Mark Wolford - Gladeville Church Asst. Pastor 615-444-9550
John Neuman - RRDonnally Costumer/Operator 615-883-8135
SUMMARY
My approach to my profession is as a professional. I enjoy working hard and inte
racting with people. I am an excellent technician, understanding and fixing thin
gs has always been easy for me. But my true strength is my attitude toward my cu
stomers. I believe I'm there to fix the customer as well. Because an unhappy cus
tomer has a broken relationship with our company and that needs to be just as mu
ch a priority as fixing the equipment. I have always had a strong work ethic and
study to know my responsibilities as best I can to ensure that I do my best. I
like to be organized and to keep my work environment clean and neat. This does n
ot mean that I'm afraid to get my hands dirty, on the contrary - I always leave
the equipment I work on, and surrounding area, clean and looking good, as well a
s working at it's best. I'm conscientious, meticulous, and careful about my work
and take pride in a job well done. Do I have Degrees? No - but a positive atti
tude, good values, a philosophy of working hard and being ethical, plus lots of
experience is what I have to offer. I sincerely thank you for your time and cons
ideration.