William R Harsch

120 Haynes Ave, West Islip, NY 11795

Home 631-586-5196
wh6f36e8@westpost.net
Summary
Strong retail operations background includes store management, merchandising, bu
ying and marketing. Special expertise in managing staff in multiple department
environments. Proven record of success in opening new locations and quickly est
ablishing profitability Exceptional team motivator. Able to increase productivi
ty by maximizing available resources. Extensive experience developing and facil
itating training programs for management and staff. Superior communication skil
ls. Experiences in public relations and group presentations.
Experience
Marshallas, Freeport 2007 to 2010
Operations Manager
Directed daily operations within the store including: human resources, sales, bu
siness development, and financial management. Skilled in staff training, develo
pment, and performance management to meet and/or exceed operational and financia
l goals through performance.
a Managed operations functions, which encompassed 75+ employees for a 40,000 squ
are store. Including inventory control, cash management, external audit, and cus
tomer service.
a Interviewed, hired, and trained employees for all open positions. Educated st
aff in new sales programs, policies/procedures, and new product information. Con
ducted probationary and annual employee evaluations
a Played an integral role in sales reaching $11 million by introducing new inven
tory shrink programs and executing existing procedures.
a Liaison with loss prevention team to assist slashing current shrink loss throu
gh corporate action plans.
a Plans and coordinates all aspects of inbound and outbound freight. Achieved e
xceptional levels of shipping performance, inventory accuracy, reducing costs in
a store with an excess of $5 million dollars of inventory.
Bed Bath & Beyond, West Babylon, NY 2002 to 2007
Operations Manager
Directed daily operations within the store including human resources, sales, bus
iness development, and financial management. Skilled in staff training, develop
ment, and performance management to meet and/or exceed operational and financial
goals through performance. Quality improvements and adherence to established p
rocedures.
a Managed operations functions, which encompassed 60+ employees for a 45,000 squ
are store. Including inventory control, cash management, and customer service.
a Interviewed and hired employees for all open positions. Trained staff in new
sales programs, policies/procedures, and new product information. Conducted prob
ationary and annual employee evaluations
a Played an integral role in sales reaching $12 million by introducing new inven
tory shrink programs and executing existing procedures. In addition to developin
g one of the area's best bridal registry centers.
a Led staff of over 50 employees for annual in-house inventory. Traveled to mul
tiple sites to conduct inventory/audit procedures, ensured all policies were fol
lowed. Coordinated audit with internal and external auditors.
a Plans and coordinates all aspects of inbound and outbound freight. Achieved e
xceptional levels of shipping performance, inventory accuracy, reducing costs in
a store with an excess of $3 million dollars of inventory.
a Liaison with loss prevention team to create a shrink plan that slashed current
shrink loss by almost 75% by closing weekly cycle counts, streamlining, receivi
ng accuracy, and reviewing all CIP discrepancies
Genovese Drug/Eckerd 1997 to 2002
Store Manager
Played an integral role in increasing sales and improving customer satisfaction
levels in multiple stores.
a Recruited and hired best possible staff and trained employees to carry out com
pany directives and polices. Sustained employee satisfaction and employee turno
ver rate during a company buyout.
a Maintained satisfactory inventory levels, implemented new profit and loss stra
tegies to increase sales and profits.
a Solid profits and loss management produced the highest sales increase and prof
it in the store's history.
a Implemented new profit and loss procedures to protect the company's assets
a Led vendor relationship management, which ensured competitive pricing for purc
hases
Frank's Nursery and Crafts 1986 to 1997
Store Manager
Effectively managed multiple departments, personnel, and product lines to ensure
store's profitability
a Trained and developed associates on policies and procedures.
a Implemented corporate marketing plans, operating budgets, and increased sales
while maintaining expenses.
a Aided in implementation of a computer scheduling program called Staffworks to
ensure sites were staffed appropriately
a Instrumental in the start-up of new stores and assisted in turning faltering s
tores into profitable centers.
Education
SUNY Plattsburgh, Plattsburgh
B.S., Accounting