GEORGE ROBERT NEILL

5268 Pooks Hill Road, Bethesda, MD 20814 816-616-8131 gn6f39d6@westpost.net

EXECUTIVE PROFILE
CREDIT MANAGER/A/R Manager/Office Manager
Maximized Letters of Credit Improved Cash Flow Risk Avoidance Optimal Custome
r Relations
Proactive, hands-on professional with history of increasing profitability by sig
nificantly elevating letters of credit distributed and effectively managing cust
omer accounts. Expertise in conducting thorough risk analysis on potential custo
mers to avoid credit risks. Proven ability to minimize volume of uncollectible r
eceivables and optimize levels of on-time payments. Poised professional with exc
ellent communication, interpersonal, and negotiation skills; adept at communicat
ing credit polices to customers. Bi-lingual; English and Spanish. Proficient at
developing and implementing processes, procedures, and policies that increase pr
oductivity and efficiency. Background includes extensive banking, credit, databa
se management, and international business experience. Computer skills include MS
Office, Access, and SAP.
Areas of Expertise
Team Leadership / Management Staff Training / Education Financial Management
Policy / Procedure Implementation Cost Cutting Initiatives Accounts Payable /
Receivable
Workflow / Production Analysis Strategic Partnerships Communications / Negoti
ations
Banking & Credit Operations Cash Flow / LOC Forecasting On-time Order Deliver
y
International / Domestic Insurance Customer Relations Proactive Problem Solvi
ng

PROFESSIONAL SUMMARY
DESIGN RESOURCES Inc. Overland Park, KS
$30M+ sourcing and apparel marketing firms with divisions for outdoor workwear,
headwear, and college- licensed apparel
Senior Manager / Manager V Banking & Credit 2002 to 2010
Directed all aspects of Banking & Credit Operations; provided leadership and sup
ervision to two credit and finance administrators. Governed credit and collectio
ns for five separate entities representing over 1000 customers and $25M+ in annu
al revenues. Oversaw both international and domestic insurance coverage. Forecas
ted cash flow and letter of credit payments
Achieved under 0.5% account delinquency levels.
Managed letters of credit and created credit reports to quickly and accurately
track payments.
Developed and instituted Companys first-ever credit policies and procedures; wh
ich helped clearly establish terms for new customers and provide guidelines to S
ales.
Established credit insurance policy that covered more than 60 accounts.
Developed policy for Customs Trade Partnership Against Terrorism (C-TPAT).
Calculated and paid out sales commissions
Made accruals for sales commission and rebates
Operations Analyst / International Banking & Database Manager 1999 to 2002
Managed all database maintenance and design activities; programmed queries and c
ustomer reports and designed updates. Coordinated and directed shipment, customs
clearance, and delivery of orders for 10 customers and their network of 10+ ove
rseas affiliates and offices.
Developed and authored internal operations polices and procedures and provided
operations instructions, letters of credit, and commercial samples to agents and
factories. Subsequently decreased problems with customs clearance of and docume
ntation.
Initiated and designed key improvements to operations database.
Introduced scanning procedure for electronic document filing, which facilitated
time and cost savings.
Created merchandising database that compiled several previous reports in multip
le formats, which prevented duplication and incorrect data entry of merchandisin
g information.
Established standardized schedules for providing report production status to bo
th internal and external customers.
Performed freight breakdowns and completed cost analysis to illustrate logistic
s profitability.
Initiated new database functions that dramatically improved time-to-response on
customer queries.
H&R BLOCK Kansas City, MO
Industry-leading tax preparing and advisory firm
Tax Associate 2002 to 2003 (part-time)
Prepared tax returns and advised clients on methods to improve their future tax
status.

EDUCATION & PROFESSIONAL DEVELOPMENT

2006 - Masters of Science, Accounting V GPA: 3.6 * University of Missouri, Kans
as City V Kansas City, MO
Member of the Beta Alpha Psi (Accounting Honors Society) * Director of Taxpayer
Assistance V Graduated
1999 - Bachelor of Science, Business Administration V Major GPA: 3.87 * Georgeto
wn University V Washington, DC
Finance & International Business major with Spanish minor; graduated in top 10%
of class
La Universidad Autonoma de Madrid * Georgetown Study Abroad Program
Studied business management and philosophy (both in Spanish language) for five m
onths.

VOLUNTEER WORK SUMMARY

BIG BROTHERS, BIG SISTERS of KANSAS CITY Kansas City, MO
Famous social service organization
Volunteer 2008 to Present
Work / spend time with underprivileged children twice a month.
VOLUNTEER INCOME TAX ASSISTANCE V UNIVERSITY OF MISSOURI Kansas City, MO
IRS-approved tax preparation service
Tax Preparer / Operations Supervisor 2005
Prepared tax returns for approximately 50 lower-income tax payers.
Hand-picked to serve as supervisor for the 2005 tax season.
THE GUADALUPE CENTER Kansas City, MO
Non profit organization dedicated to improving quality of life for Latino commun
ities in Kansas City
Tutor 2001 to 2002
Taught intermediate English to Spanish-speaking groups and individuals on a week
ly basis.