Cheryl A.

Fromularo
417 N. Sunset Boulevard, Gulf Breeze, FL 32561 850.982.1937

Professional Goal
I want to use my experience to help others achieve their goals. I desire to gi
ve back- to the community, to business, and to people. I CAN make a difference,
I CAN add a benefit, and I feel strongly that the only way to make that happen
is to share my skills and gifts with others.

Objective: To fill a management position that allows me to use my abilities an

d skills to take clients to the next level of success.
Management and Leadership Development - A good manager is a great motivator, and
does not hesitate to make things happen. I have 22 years of management experie
nce spanning a broad spectrum of industry that includes the US Navy, outside sal
es, banking, consulting and retail. aI canata is not in my vocabulary.
- Built a team from three diverse divisions comprising over 90 personnel into a
department where leadership development and coaching accomplished over a 70% pro
motion rate, an increase of over 40%.
- Through training and mentoring as a bank Branch Manager, reduced shrink to zer
o, a significant improvement of 2%.
- Juggled diverse schedule and briefing issues involving a myriad of organizatio
ns, people and assets to ensure the right people heard the right information bef
ore making decisions that affected Congressional spending.
Customer Service - I have 25 years of experience solving customer service issues
, an area I enjoy and excel at. I believe customer service is the cornerstone o
f company loyalty, employee loyalty, and fiscal success. Every customer has a s
ign on his or her forehead that says, amake me feel importanta- just do it.
- Chosen to present company training on a measurable customer service product th
at company wide performed at the 50% level or less. My average was 97%.
- Provided a level of consulting customer service that produced a 100% success r
ate on renewing contracts, a $15,000 value to my company.
- Created a sustainable 95% customer retention rate within my customer base by c
onsistently making contact, listening to my customers, and being responsive to t
heir needs.
Sales - I have twelve years of sales experience. If you canat get the customer
to see a benefit in your product, you canat get the customer to buy it. Asking
questions, listening, and finding that benefit means success in sales.
- Opened a new sales territory that ranged from Theodore, MS to Panama City, FL
and within one year had increased company revenue by over $425,000.
- Consistently outsold three other store managers by 15%, or $113000 annually.
- Was only sales associate in district to consistently not only achieve my sales
goals, but to exceed them by 45%.

Employment History
1979-1995 a" US Naval Officer. Tours in Legislative Affairs, Communications, Hum
an Resource Management, Administration, Personnel, Staff, and Weapons Developmen
t.
1998-2000 a" Outside sales representative with McBee Systems, Inc. Was one of t
he top thirty sales reps in the company.
2000-2001 a" Manager with AmSouth Bank
2002-2004 a" Consultant with Old Seville Waste Consulting
2007-2008 a" Assistant Sales Manager with Wilson Leather
2008-2010 a" Assistant Sales Manager with The Limited
Education
BA Smith College
Naval War College