JORGE A.

RANGEL
10522 Running Oak Ct
Home: (904)5643845
Jacksonville, Florida, 32246
Work: (904)5427406
Cell phone: (904)5345999
E-mail: jr707bfc@westpost.net

OBJECTIVE

To start a new career as a Patient Advocate Director, applying all

military qualities, motivation, dedication and personal work ethics
to give the best possible care and service to patients.

EDUCATION

Master in Business Administration (21 out of 50 credit hours

completed)
Keller Graduate School of Management
GPA 3.7

B.S., Technical Management (2009)

Devry University

PROFILE
Active Duty 6-year career in the US Navy as an efficient and
trustworthy Shift Supervisor and Lead pharmacy technician, with
extensive experience in Patient care,the U.S. Navy pharmaceutical
services, and in the preparation of Intravenous preparations.
Excellent social-military relationship builder with patients. Superb
management and communication skills, outstanding experience in patient
customer service, and a great team player. Always ready to adapt,
improvise and sacrifice in order to meet deadlines and hospital
goals.
Exceptionally well organized with a record that demonstrates
self-motivation, dedication and initiative to achieve both corporate
and personal goals, like getting my BA degree while deployed in
Kuwait with the US Navy and getting awarded employ of the quarter at
the same time.
Integrity and Corporate Job Ethics always in decision making
processes. Always applying self motivation to corporate benchmarks,
as short and long term goals are set each time, to achieve them
becomes paramount, and so everything else revolves around them.

HEALTHCARE PROFESSIONAL / MILITARY EXPERIENCE

From 2004 a" present Petty Officer Third Class US Navy

Shift Supervisor/Pharmacy Project Assistant Manager
As the Shift Supervisor of the outpatient pharmacy at Naval Hospital
in Jacksonville, successfully managed 21 civilian and 5 military
personnel in the monthly process of 150,000 prescriptions.
Maintaining patient care and customer service to the highest levels.
Excellent management of patient and medication flow, keeping wait
times for patients as low as possible and keeping the Outpatient
pharmacy always ready for patient needs.
Created a sense of self-pride to staff members, always putting the
patient first, while fulfilling his/her needs as best possible.
Advocated between patients and providers, when medication errors
were present, understanding the position of the patient and the
provider, while minimizing prescription errors.
Protected patients from staff negative trends and actions. Always
providing a solution that best suited the patient and the pertinent
apologies. The patient should never be treated with discourtesy and
disrespect.
Outstanding utilization and management of available supplies, always
triaging the remaining quantities vs. patients with higher needed
priority.
Ready and always adaptable for any policy changes, ready to
improvise if needed, to always reach goals and hospital benchmarks.
Great management and utilization of staff in regular and increased
patient flow, which decreased the average wait time by at least 30
percent, and as result, an increase in workload productivity by 20
percent.
 KEY ACHIEVEMENTS

aAwarded Naval Achievement Medal as pharmacy supervisor while

deployed in Kuwait 2008-2009, while in charge of all pharmacy
operations including patient care, supply and inventory of
pharmaceuticals. As result, saved the U.S. Navy thousands of dollars
in medication return/expired unused medications.
aEmploy of the Quarter three years in a row, from 2007 to 2009,
for best patient care, best work ethics and outstanding military
bearing.
aAs a PM Shift Supervisor managed 8 technicians providing
pharmaceutical services to patients with excellent wait time, and a
significant reduction of workload in refills daily.
aExcellent customer service, with many letters of appreciation
from patients.
aPatient care to the highest level of care possible. Including
patients discharged from the Emergency Department, Acute Care,
Internal Medicine, ICU, while still supervising staff,
filling/checking prescriptions and ensuring refills are filled in a
timely manner.
aImplemented the pharmacy muster report of 46 military and
civilian personnel to keep patient care paramount.
aPerformed technical task involved in the preparation of
documentation of patient medications.
aSafety Petty Officer of Pharmacy Department.
aPDTS report manager for proper billing of prescriptions filled at
NAS Jacksonville.

TECHNICAL SKILLS

Bilingual in Spanish.
Expert Computer Skills: Proficient in the use and operation of Mac
OS X, Windows 7, Windows XP, Windows Vista, and NT Server.
MS Office 2003-2007: Word, Office, PowerPoint, Access, Project and
Outlook.
Expert/Advanced Internet skills.