ROBERT C.

"Buck" STINCHCOMB
1012 Cloverly Drive Cell: (614) 264-0753 Home:(614) 476-2038
Gahanna, OH 43230 E-mail: rs71113e@westpost.net

OBJECTIVE: Automotive Service Manager, Service Advisor Position

A proven, tenacious, creative and ethical professional team player with 25 years
of extensive automotive service sales management, service advising/writing and
auto technical experience.
QUALIFICATIONS: Consistent top performer in profitable service sales. Sought-aft
er manager for store performance turn-around efforts. Excellent in diagnostic ab
ilities and service sales up sell skills. Documented expertise in high customer
service satisfaction results. Adept at inventory, recruiting and staffing. Super
b interpersonal and problem-solving skills. Computer proficient - hardware and s
oftware.

EXPERIENCE:
Me Too Charter Fishing
November 2008 - Present
US Coast Guard Licensed Master Captain, Lake Erie charter boat. Take customers o
n fishing trips and excursions.
J.D. Byrider, Columbus, OH
October 2007 - November 2008
Service Manager. Recruited to revive struggling service department. Recruited, h
ired and trained new staff. Responsible for 150-car inventory, reconditioning an
d servicing all vehicles sold. Directly supervised 16 employees. Returned CSI sc
ores to 90th percentile levels. "Top Gun" Service Award Winner - placed first am
ong all company service managers nationwide. All store service manager positions
eliminated companywide due to restructuring during economic downturn.
Dick Masheter Ford - Quicklane, Columbus, OH October 2006 - October
2007
Manager. Recruited back to dealership to rescue failing Quicklane service center
. Recruited and hired all new staff. Successfully returned CSI scores to Ford Bl
ue Oval Certified levels.
NTB/Tire Kingdom, Marion and Columbus OH October 2005
- October 2006
Roving Service Manager. Recruited back to NTB/TK for deployment to problem store
s to achieve improved service sales and customer service. Marion location sales
increased over 40% in 4 months to post-grand opening levels. Achieved service sa
les increase of over 30% at Reynoldsburg location in 3 months.
Tuffy Automotive Service Centers, Columbus, OH March 2004 - October
2005
Store Manager. Recruited by owner to rescue failing NE Columbus location. Recrui
ted and hired all new staff. Significant improvement in sales achieved.
Tire Kingdom, Columbus OH June 2003 - March 2004
Store Manager. Opening store manager for highly successful Easton location. Cons
istently first in district in sales and customer service.
Masheter Ford, Columbus, OH__________ October 2001 - June 2003
Service Writer. Top service advisor in large dealership service department. Cons
istently recognized by Ford for perfect CSI scores.
______________________________
Coughlin Automotive Group, Circleville, OH January 2001 - July 2001
Service Manager. Quick promotion to management after hire. Managed busy Ford Ser
vice department. Supervised 16 employees, including technicians, general service
, service writers, rental and clerical staff. Successful at recruiting new emplo
yees. Top service department in group for profit margins. High customer satisfac
tion ratings. Managed computer system changeover.
Service Writer. Consistently top service writer in automotive group for sales do
llar volumes and profit margins. Recognized for service upsale skills. Excellent
diagnostic abilities; frequently consulted by techs for assistance. Documented
customer service excellence.
Bridgestone/Firestone, Columbus, OH June 1996 - April 1999
Store Manager. (January 1997 - April 1999).
Nearly doubled shop goal in sales. Recognized as district leader in service mar
gin. Surpassed product sales 11 of 12 months in 1998.Established/maintained a hi
gh employee retention rate of 85%.Solid technical expertise and good rapport res
ulted in frequent queries from peers to solve difficult technical automotive pro
blems.
Manager of Vehicle Service. (June 1996 - January 1997). Managed two retail sto
res.
Promoted to Store Manager because of management abilities and retail sales gains
.

EDUCATION and CERTIFICATIONS

Automotive Engineering Degree
Chrysler Institute (Mo-Tech Center), Livonia, MI
Additional Training and Education
* Automotive Service Management & Customer Relations
* Warranty and Policy
* Store Management
* Vehicle Service Management
* Service Promotion and Advertising
* Air Conditioning Basic and Update
* Marine Power Engines * Mercruiser High-Performance
* Electronic Engine Controls
* Computer Engine Controls
* Basic Engine Performance
* Scope and Infrared Interpretation
* Advanced Fuel Systems
* Advanced Automotive Electrical Systems II
REFERENCES_______________________________________________________________
Mr. Douglas Franck, Owner
Port Clinton Ford
2155 Gill Road
Port Clinton, OH 43452 (419) 734-3176
Mr. Carl Norris, Parks Supervisor
City of Gahanna
200 S. Hamilton Road
Gahanna, OH 43230 (614) 452-0243
Mr. Walter "TJ" Surrell, Code Enforcement Officer
City of Whitehall
Whitehall, OH 43213 (614) 530-9999