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Leonard Gosule
135 Swanson Terrace
Stoughton, MA 02072
781-344-7473 (Home)
781-234-4849 (Cell)
lg757602@westpost.net

WORK HISTORY
Dec 2007 - Dec 2008
BOSTON FINANCIAL DATA SERVICES Quincy, MA
Customer Support Representative
*
Answered customer telephone inquiries in a call center environment
regarding their AARP mutual fund accounts
*
Assisted customers to access their accounts on-line.
*
Recorded customer sales and purchases in computer.
*
Routed calls to Financial Advisors as appropriate.
*
Maintained computerized call log.
*
Maintained high levels of accuracy.
*
Listened attentively and responded with patience, empathy, courtesy
and humor.
Oct 2000 - June 2005
FEDERAL RESERVE BANK OF BOSTON Boston, MA
Customer Service Specialist
 *
Answered customer telephone inquiries in a call center environment
regarding investment in U.S. Treasury bills, notes and bonds.
*
Recorded purchases and reinvestments in computer.
*
Researched computerized customer records to resolve problems and
answer questions.
*
Resolved problems concerning fees, premiums, interest paid, accrued
interest owed, purchases, interest, taxes and reinvestments.
*
Informed callers about FRBB policies and procedures concerning all
aspects of the investment process.
*
Maintained computerized call log.
*
Maintained high levels of accuracy.
*
Listened attentively and responded with patience, empathy, courtesy
and humor.
July 1996 - May 2003
PIKE COMMUNICATIONS (P/T) Beverly, MA
Customer Service Agent
*
Took telephone orders in a call center environment for consumer
products from catalogues of several vendors.
*
Answered questions about those products.
*
Recorded sales electronically or on paper.
*
Addressed complaints related to price, quality and delivery.
*
Maintained high levels of accuracy.
*
Listened attentively and responded with patience, empathy, courtesy
and humor.
 Feb 1996 - Nov 2002
ELDERHOSTEL Boston, MA
Registration Services Associate
*
Took telephone registrations in a call center environment for travel
and education programs.
*
Explained company policies and procedures.
*
Recorded registrations using computer.
*
Resolved problems related to scheduling and billing.
*
Maintained written call log.
*
Maintained high levels of accuracy
*
Listened attentively and responded with patience, empathy, courtesy
and humor.
Sep 1978 a" Jan 1987
U. S. FOOD separated confidential from releasable information.
*
Collaborated with management to establish priorities among projects
and assignments.
*
Achieved target dates for completion of assignments as established
by regulation or in collaboration with management.
*
Communicated in writing and orally, over the telephone, in group
meetings and face-to face, with representatives of regulated
industry, consumer groups and members of the public concerning the
regulatory status of food ingredients.
*
Cited and interpreted sections of the federal Food, Drug and
Cosmetic Act, FDA regulations and FDA guidelines for the
abovementioned groups and purposes.
EDUCATION
Brandeis University, Waltham, MA
 BA Chemistry, 1966

University of Oregon, Eugene, OR

PhD Chemistry, 1976
PUBLICATIONS
*
Gosule, L. (1976): Compact Forms of DNA Induced by Polyamines. Ph.D.
thesis, University of Oregon.
*
Gosule, L. and Schellman, J. (1976): Compact form of DNA induced by
spermidine. NATURE 259: 333 - 335.
*
Gosule, L.C. and Schellman, J.A. (1978): DNA Condensation with
Polyamines. I. Spectroscopic Studies. J. MOL. BIOL. 121: 311 a" 326.
*
Chattoraj, D. K., Gosule, L. C. and Schellman, J. A. (1978): DNA
Condensation with Polyamines. II. Electron microscopic studies. J.
MOL. BIOL. 121, 327 - 337.
*
Leonard C. Gosule, Dhruba K. Chattoraj and John A. Schellman (1978):
Condensation of Phage DNA by Polyamines. ADV. IN POLYAMINE RESEARCH,
VOL. 1,
201 - 215.