(407)860-4643 E-Mail-dion751@hotmail.com Operations Manager ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬ Career Summary ï ¶ Visionary thinker, with entire business perspective, entrepreneurial drive, and consistent revenue focus. ï ¶ Proven ability to train, evaluate, motivate, and lead large and successful teams of employees. ï ¶ Versed in accounting production planning, and client relationship management (CR M) ï ¶ Profit driven operations manager with advance and effective strategic planning and leadership experience. ï ¶ Highly capable of analyzing existing systems and processes to devised notable e nhancements ï ¶ Advance skills with PC applications including, MS Office( Excel, Word, PowerPoin t, Outlook) Industry software: PKMS, WMS, JDA, KRONOS, AS400 Area’s of Proficiency Senior Management Leadership Vision, Strategy/ & Execution HR Training & Development Revenue & Profi t Development P & L Management Systems Ma nagement Organizational Leadership Incentive St ructures Safety and Compliance Team Leader ship and Mentoring Sales and Marketing Performan ce Standards Education Howard University, BA Business/Divinity Washington, DC 1995-1999 Numerous other CEU’s in Supply Chain from The Advanced Academy of Traffic At The World Trade Center and Middlesex County College-(2000-Ongoing) Military Service US Navy-Great lakes ILL Selected Achievements and Millstones The Vitamin Shoppe Retail Headquarters, North Bergen, New Jersey Process Operation Manager (03/07---07/09) Distribution Center- $350 Million in Sales • Leadership: Extensive knowledge and experience in leading employees in inventory management and control through consistent leadership and follow up. Able to wo rk with diverse groups and as an individual for complex projects. Follow up with regional management leaders to confirm and exceed distribution estimates in qua rterly reports. o Imitated productivity, cost, and performance management programs to meet on time delivery requirements and improved productivity levels shipped product quality and client satisfaction. • Analytical/Problem Solving Skills: Ability to implement efficiency procedures to improve accuracy, shipment approvals, and coordinated adjustments in a timely m anner without sacrificing customer service. Uncommon ability to identify problem s and provide cost-effective solutions in a reasonable time. o Achieved 1.8 million in total saving and eliminated 26,000 square feet o f obsolete warehouse space with lean manufacturing techniques. • Employee Retention: Extensive experience in hiring, firing, training, and motiva ting employees to perform work in an enthusiastic manner. Retention rates incre ased by 31% for Put-away/Drivers, 31.1% for Receiving, and 12% for Pick o Managed necessary actions for recruitment and training and development f or all new-hires, co-author a new employee on boarding training matrix for both office and warehouse. • Operations: Trained and certified in Operations management for distribution cent ers and inventory Management. Able to plan organizes, and coordinate necessary changes within a r easonable time and under proposed budgets. o Introduced Quality control programs in all related departs, as well exte nsive standard changes in the distribution center, that produced less then a %1 pick and put-away damage rate o Successfully completed OSHA and Workforce New Jersey training programs, and implanted safety standards in Distribution center, which resulted in two pa ssed audits from the Department of Labor o Analyze costs and procedures for distribution center o Manage shipping department distributing over 1000 cartons a day o Supervise receiving of 500,000 units weekly o Manage on going staff of 50 employees (hourly) and four supervisors(non -exempt) o Managed daily Drumbeat kick-off for staff and employee’s o Managed Pick to light (PKMS, WMS, and JDA) and replenishment departments with a 98.2% accuracy. o Reduced overall DC production start-up costs by 30% By starting a daily interaction between Maintenance, IT and others departments within DC closely, Earlier Professional Chronicles IKEA Stores #1185 (Goods Flow Team Manager) 2005-2007 Elizabeth, NJ Lowe's Home Stores (Overnight Replenishment Manager) 2003-2006 Princeton, NJ Alco Marble LLC (B2B Account manager) 1999-2007 Paterson NJ Budget Rent a Car (B2B Operations Manager) 1996-2003 Norcross, GA- Queens, NY, J amesburg NJ Best Foods Baking Group (Production Manager) 1986-1993 Totowa NJ/Doraville GA Don Swan Foods (Supply Chain Manager) 1983-1986-Atlanta GA Business Entrepreneur Titan Relocations Services LLC (Operations Manager/Sr. Partner) Orlando Fla Master’s Management LLC (Operations Manager/Owner) Trenton NJ Religious / Community Service Associate Volunteer Men’s Minister Faithworld- Orlando FL 2009-Present Director of Operations-HCM Deliverance Center- Centerville NJ-2008-2009 Events Manager/Asst: to Director- Christ Church- Montclair NJ-2006-2008 100 Black Men of Atlanta-College Park Chapter-1997-1999
Technology Word/Excel/Outlook/Access/Visio/AS400/WMS/JDA/PKMS/MRP/CRM/CIM/ Knighted/ Manha ttan Software /Kronos/Lotus Notes/One Note and many other