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45219 W Horse Mesa Rd

Maricopa, AZ 85139
Carlos Garcia
Summary Human Resources, District Recruiter, Training and General Manager with o
ver ten year's hotel and retail experience. Effective team builder and motivat
or with the ability to work independently and manage companies' expectations. Se
eking a career opportunity with a progressive organization where I can utilize m
y skills, knowledge and experience in a challenging role that allows for advance
ment and growth.
Experience 6/2008-Present Toys R Us Chandler, AZ
Human Resources Supervisor
* Assist and support RHRM and the store management team with all staffing, devel
opment, performance and staff data management, legal compliance, staff satisfact
ion and morale.
* Ensure compliance with organizational policies, practices and federal, state a
nd local employment laws and practices.
* Provide human resources support to Toy R Us to ensure that business objectives
are achieved. Responsibilities include working with and through TRU managers to
achieve staffing, employee relations, organizational planning, training and car
eer development objectives.
1/2000- 3/2008 Blockbuster, Inc. Chicag
o, IL
District Recruiter/Trainer
* Ensure the implementation of human resources programs within the district and
region, including the selection, recruitment, training, development, evaluation
and retention of qualified candidates.
* Collaborate with the recruiting and training department to ensure appropriate
certification was completed prior to hire and advancement.
* Support, promote and enforce effective execution of recruiting, hiring, traini
ng, service models and strategies during business periods to achieve optimum cus
tomer service satisfaction and company sale goals.
* Direct and support the timely implementation of recruiting, training and marke
ting communications for all levels of staffing and meeting deadlines in a timely
* Execute company and human resources policies and procedures consistency and wi
th a commitment to excellence. Hold store managers accountable for adhering to
human resources and operational policies and procedures.

General Manager
* Focus on process operational to reduce cost and improve performance.
* Drive operational excellence, deliver results, live customer service, inspire
achievement, act strategically, demonstrate adaptability, flexibility and commun
ication skills.
* Analyze store's financial data and collaborate with store managers to maximize
revenue and control cost at or below yearly budget.
1994- 1/2000 Hyatt Hotels & Resorts Schaumburg, IL
Human Resource Assistant (Bi-Lingual)
* Recruit, interview, hire, evaluate, and counsel potential employees by utilizi
ng available resources to assist in qualifying and selecting most qualified cand
* Effectively manage employee turnover, provide a positive working environment a
nd handle employee benefits and issues appropriately in timely manner.
* Attend state labor law classes and meetings in the company, as required to eff
ectively comply, communicate and execute at all human resource levels of the hot
1990-1994 Hyatt Hotel & Resorts Schaumburg, IL
Restaurant Assistant Manager II
* Evaluate current restaurant processes, promotions and systems for continued im
provement and innovation within the hotel.
* Attend food and beverage training classes regularly to continue management gro
* Resolve guest and employee issues by determining optimal solutions with comple
te satisfaction.
Education 1990-1992 Phillips Business College Chicago, IL
* Associate in Hotel and Restaurant Manager. (Educational Institute of America H
otel & Motel Association)
* Human Resources, Computer and Software Literature Courses. (International Mana
gement Consultants, Inc.)
Personal Qualifications
Fluently bilingual; English and Spanish.
An enthusiastic and positive team player with the ability and knowledge to manag
e others.