ISABELLA D.

BALDANZA
13238 Golden Drive - Sumerduck, VA 22742
| Residence: 540-439-1687 | Cell: 540-905-3240
OBJECTIVE:
Seeking a professional, administrative position in a high energy professional en
vironment
GENERAL QUALIFICATIONS:
* 2+ years experience as an office assistant performing clerical / administrati
ve work- copied, collated, and bound documents, organized files, typed documents
, served as a receptionist.
* Progressive banking and teller experience in banking operations.
* Strong customer service orientation / representation.
* Solid organization and effective communication skills.
* Experience in Microsoft applications.
* Skilled at independent problem-solving and follow-through.
* Ability to communicate effectively with customers, management, and staff.
* Understand and committed to office procedures and policies-especially within
a service environment.
* Quick learner with common sense.
* Professional demeanor.
QUALIFIED TO:
* Receive work orders from site tenants and schedule work for the various trade
shops.
* Enter individual man-hours and complete monthly audits to ensure proper time i
s posted.
* Maintain and update work order information in computerized facilities manageme
nt database.
* Query database and keep management abreast of work order status.
* Purchase supplies and materials associated with trade work.
* Receive maintenance trouble calls, dispatch calls to proper trades person, fol
low-up to assure work is complete, and communicate status to requestor.
* Use automated software to track information and prepare reports.
EDUCATION:
Liberty High School, Bealeton, VA
2008 Graduate
Advanced High School Diploma
Germanna Community College (2008-2009)
Culpeper, Virginia
* Math 103 (3 credits)
* English 103 (3 credits)
* Psychology 111 (3 credits)
* History 121 (3 credits)
* Communication (3 credits)
SPECIALIZED TRAINING:
Received specialized training from Fauquier Bank in:
* IRAs
* Security-personnel, financial (crime prevention and investigation), physical
site, information
* Policies and procedures-customer identification program; deposit policies; ch
eck kiting; dual control; risk reduction-i.e., maintaining / updating; mutilated
and unfit currency procedures; wire transfers; levies, garnishments, and subpoe
nas; monitoring and tracking, ATM/check card; funds transfer, et.al.
PROFESSIONAL EXPERIENCE:
ECI Ventures, LLC
13238 Golden Drive
Sumerduck, VA 22742
* Contractor Support Specialist
* August 2008 - Present
Worked on an "as needed" basis to provide contractor support for homeowner repai
rs and maintenance. Responsible for generating a Statement of Work and solicitin
g / obtaining proposals from various tradesmen to include electrical, plumbing,
landscaping, painting, cement, and general construction contractors. Scheduled a
ppointments to view properties, and coordinated schedules between contractors an
d tradesman, ensuring all documentation required for the meeting were at hand.
Kelly's Ford Equestrian Center
16589 Edward Shop Road
Remington, VA 22734
* Equestrian Support Specialist
* August 2008 - August 2009
Scheduled appointments, answered phones, and provided customer service including
information and other requirements. Responsible for spreadsheets and the "Z" (i
.e., daily and monthly income), which includes accurately balancing the cash reg
ister and securing final delivery. Organized and filed. Also responsible for mar
keting and advertisements.
B&M Steel
Bristow, VA
* Administrative Assistant
* March 2008 through July 2008
Worked part time as an Administrative Assistant during my senior (high school) y
ear. Duties included:
* Re-organized files while setting up a filing system, reviewed emails and phon
e messages. Answered phone calls and provided support.
* Organized and sent out bills, separated work orders, estimates, tax forms, re
ceipts, and other office papers and scheduled appointments.
Fauquier Bank
Warrenton, VA
* Bank Teller
* October 9, 2007 through May 2008
Worked part-time as Bank Teller during my senior (high school) year. Duties incl
uded:
* Responsible for all teller transactions to include sign-on and start-up, depo
sits/check cashing, account inquiries, special transactions and functions, and s
ettlements.
* Responsible for setting vault alarms and bank lock-up/closing.
NOTEWORTHY ACHIEVEMENTS:
National Junior Honor Society of Secondary Schools
May 2004
Certificate of Citizenship, Cedar Lee Middle School
June 2004
Certificate of Academic Excellence for Striving for Success, Cedar Lee Middle Sc
hool
June 2004
Certificate of Academic Excellence for Outstanding Work in Pre-Algebra
June 2004
American Choral Directors Association, 2007 National Multi-Cultural Honor Choir
March 2007
Congressional Student Leadership Conference-Lead America, Communication and Lead
ership with Theater Arts, Wagner College (received 1 college credit)
July 2007
REFERENCES:
Available upon request.