Paul Trowbridge (623) 308-5197 ptrowbridge@lanwanprofessional.

com
Phoenix, Az 85027
Summary
Over 20 years experience in IT industry. Background ranges from field engineer,
administration, 1st/2nd level escalation support in environments ranging from pr
ofessional to large scale complex enterprise environments. Excellent verbal and
written communication skills, ability to interface effectively with non technica
l end users, technical administrators/engineers and management.
Technical Certifications & Training
Windows Systems Administration NT, 2000, 2003
Certified WAN Administrator (CWA)
Cisco Certified Network Associate (CCNA)
Unix Systems Administration (Unix)
Linux Systems Administration (Linux)
Technical Skills Summary
OS & Enterprise Apps: Windows NT, 2000, 2003 Server, Unix, Solaris, HP-UX, AIX,
IRIX, Linux, Exchange Server 2007, Cisco IOS, Norton Anti-virus, ISA firewall, P
roxy Server, VM Ware, Terminal Server, Citrix, Net Backup, Backup-Exec, RAID, SC
SI, Active Directory, DNS, WINS, DHCP, RIS, GPMC, RRAS, Remote Desktop, IIS, Apa
che
DBA/CRM/Dev Tools: MSSQL, Oracle 8i 9i, Sybase, Jboss, Web Crawlers, Visual Fox
Pro, CRM (Pivotal, Salesforce, Remedy), LabView, Shell Script, HTML, XML
Network Technologies: Cisco routers, switches, Ethernet, Fast Ethernet, WAN, LAN
, TCP/IP, CDP, RIP, RIPv2, OSPF, EIGRP, BGP, VTP, VLAN, VTP, HSRP, STP, SVI, CEF
, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT)
, Redistribution,
Desktop Technologies: Windows 98/2000/XP/VISTA/7, Microsoft Word, Excel, Access,
Power Point, Internet Explorer, Mozilla Firefox, Opera, Scanners, Desktop and N
etworked Printers.

Summary of Professional Experience

OCH, LLC Consultant 2006 - Present
Countrywide Level 2 Support 2008
Convera Inc. Senior Support Specialist 1996-2007
Rockwell-Collins. Field Service Engineer 1990-1996
Univ of Iowa Research Engineer 1985-1989

Education & Military Credentials

LAN/WAN Professional LAN/WAN Engineer Program - CCNA(Completed) CCNP, CCIP
United States Navy E4 - Technician (Graduated 3rd In Electronic Technician Schoo
l)

Professional Experience/Details
OCH, LLC Consultant 2006 - Present
Consultant responsible for all aspects of technical and business/systems operati
ons and administration including client relations and state licensing requiremen
ts

Countrywide Home Loans Level 2 Escalation Support 2008

Member of a team of level 2 escalation support professionals responsible to prov
ide 24/7 support on various enterprise level mission critical applications.
Specific responsibilities included general systems administration, 2nd level esc
alation support; systems analysis, enterprise application development, customiza
tion and debugging,
Additional responsibilities including handling high profile, mission critical cl
ient relations issues.

Convera Inc. Senior Support Specialist 1996-2007

Senior member of a team of support specialist responsible for all aspects of a c
omplex enterprise LAN/WAN Client/Server environment to include network hardware,
operating systems and enterprise applications.
Specific activities included network/systems administration, hardware installati
on/configuration, software development/integration, 1st/2nd level escalation sup
port, enterprise application customization/integration and as needed troubleshoo
ting on all support technologies.
Additional responsibilities included senior on-site troubleshooter for difficult
to resolve technical issues and engineering liaison to various business divisio
ns.
Platforms handled includes various Windows operating systems (NT, 2000, 2003), L
inux, Unix, IRIX, HP-UX, AIX to name a few
Technologies handled include Exchange, Apache, Citrix, Oracle, SQL, Remedy, Cisc
o Routers, Switches, IIS, WINS, DNS, etc.
Special responsibilities included providing escalation support to high profile e
nterprise clients of Convera Inc. to include FBI, CIA, DOD, FTC, Bank of America
, and Cognos. Professional and technical skills insured yearly renewal of accou
nts in excess of $200,000.00

Rockwell Collins Field Service Engineer 1990-1996

Member of a team of field service engineers responsible for designing, implement
ing, validating and supporting various hardware technologies for major clients o
f Rockwell Collins.
Technologies/activities included hardware sub-components, software applications,
application development and integration and system configuration.
Special responsibilities includes handling client relations responsibilities on
mission critical technical activities and project management of implementation a
ctivities to ensure timely and efficient completion.
Founding member of new customer support organization for computerized GPS guided
farming technologies.