GERALD L.

TUYO
30914 Morlock St. Cell: 734-812-2111
Livonia, MI 48152 gt79f286@westpost.net
EXECUTIVE PROFILE
A visionary Quality Executive with extensive experience in the automotive indust
ry with particular expertise in plant quality turnarounds. Track record of impl
ementing initiatives that drive quality improvements, reduce costs and increase
customer satisfaction. Six Sigma Black Belt with strong background in manufactur
ing operations and quality disciplines. Expert knowledge in Advanced Quality Pl
anning, Problem Solving and Quality Systems. Proven ability to develop teams an
d improve processes to meet or exceed objectives. A strong, results-oriented le
ader with international exposure.
PROFESSIONAL EXPERIENCE
FCI CORPORATION, Novi, MI 2005-2010
Tier 2 Automotive Supplier of connectors and connector systems with 1.5B in Sale
s.
Director of Quality & Customer Satisfaction - Americas
Led all phases of Quality to Americas organization. Responsible for plant Quali
ty Improvement Initiatives, APQP, Six Sigma, Supplier Quality, PPAP and Customer
Satisfaction.
* Championed Disciplined Problem Solving training to key regional staff and plan
t personnel and implemented concentrated Quality Improvement at all locations th
at resulted in 98% improvement in customer quality metrics. Received the Annual
FCI "Leadership Award" for this achievement.
* Directed and provided management oversight of Six Sigma cost saving projects.
* Introduced PPAP measurement and follow-up resulting in 90% performance improve
ment.
* Directed all APQP and Supplier Quality activities for plants in the Americas.
* Managed all phases of quality related to the closure of Americas facilities an
d successful transfer of product to Europe.
LEAR CORPORATION, Southfield, MI 1992-2004
(Acquired United Technologies Automotive in 1999). Tier 1 automotive supplier wi
th $15B in sales.
Corporate Quality Director 2001-2004
Responsible for the development and implementation of a quality tracking system
which included the supervision of a staff of six. Also led the company-wide qua
lity training program.
* Championed the development and deployment of a benchmark, global, web-based Qu
ality Tracking System for 43 customers and 250 manufacturing facilities worldwid
e.
o Provided real-time quality metrics, historical performance information and the
capability to drill through to specific problem resolution documentation.
* Conceived strategic planning initiative for the "Quality First" program that r
esulted in a 50% quality improvement over 18 months and a savings of $25M.
* Led Black Belt certification project that achieved a 90% improvement in the ac
curacy of quality data for 99 plants in the US and Canada.
* Developed and delivered a quality training program for 7000 key employees worl
dwide that resulted in improved quality processes and systems.
Director of Quality, DaimlerChrysler Division 2000-2001
Provided quality leadership to 15 Platform Teams and three product divisions enc
ompassing 66 manufacturing facilities. The DaimlerChrysler division had $1.6B i
n sales.
* Initiated quality systems improvements at plants and on platform teams that re
sulted in a 23% quality improvement over an eight-month period.
* Exceeded DaimlerChrysler Warranty Targets, resulting in a score credit of ~$5.
2M.
* Established and led work teams in the development of new division and plant le
vel procedures and quality metrics.
* Trained and developed Division Quality Team that continued to improve quality
performance.
Gerald L. Tuyo Page 2
Senior Quality Manager GM Team ( UTA / Lear ) 1999-2000
Managed quality for the GM Division Customer Team and six manufacturing plants.
* Led the quality turnaround at two facilities in Mexico, resulting in a 99% red
uction of PPMs in a three-month period. Saved the business and restored credibi
lity with customers.
* Trained and developed the Division Quality Team sustaining the quality improve
ment gains.
* Initiated GM Team Advanced Product Quality Planning & Continuous improvement p
rocesses resulting in high customer satisfaction with prototype builds.
Manager of Quality and Continuous Improvement ( UTA ) 1997-1999
Formed core competency teams to define company-wide program management processes
.
* Led four core competency teams that defined the company Program Management Pro
cess (PMP) for improving quality and reliability that became the industry state
of the art model.
* Provided leadership to seven Corporate Customer Team Quality Managers.
* Expanded the implementation of a problem resolution process / system for 35 fa
cilities throughout the Americas.
Quality Supervisor, Wiring Systems ( UTA ) 1996-1997
Trained and supervised 16 Quality Resident Engineers for multiple customers and
locations in the US and Canada.
* Led the development and implementation of a world-class problem resolution sys
tem resulting in a 30% improvement in quality metrics ( 80% at one customer ).
* Led QS9000 audit teams in the successful preparation for company certification
.
Training Supervisor, Wiring Systems ( UTA ) 1994-1996
Developed and delivered management and quality training ( new supervisor, leader
ship, positive discipline, problem solving and statistical process control ).
* Identified company-wide training needs, developed and delivered appropriate co
urses that resulted in cost savings of $200,000 and improved training.
Quality Engineer, Input Controls ( UTA ) 1992-1994
Liaison to 40 major Ford customer plants; led new product teams in Advanced Qual
ity Planning
MR. FIX-IT, Flint, MI 1990-1992
Owner / Operator of a small home repair business
GENERAL MOTORS, Flint, MI 1979-1990
Supervisory Positions ( maintenance, manufacturing and quality )
EDUCATION / TRAINING
BA, Psychology, St. Martins, Olympia, WA 1976
AA, Liberal Arts, University of Maryland, College Park, MD 1973
Extensive training in management and quality related fields to include:
DFMEA, PFMEA, MSA, APQP, PPAP, Basic Statistics, SPC, QS9000, TS16949, Six Sigma
, Lean Manufacturing, Communication, Effective Listening, Program Management and
Leadership
MILITARY
US Army, Highest Rank Held: Staff / Platoon Sergeant 1970-1978