MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) / CISCO CERTIFIED NETWORK ASSISTANT
(CCNA) with extensive network and enterprise system experience, as well as IT ma nagement. Excellent problem solver and leader with strong communication, team pl ayer, and interpersonal skills. 15 years total experience with Personal Computer s and 6 years of field experience. Hands-on field experience includes: * Network Planning, Hardware Configuration, TCP/IP Engineering * System Integration, Project Management, Website Development * Software Configuration, I.T. Documentation, Network Security * Exchange Administration, DNS Configuration, WINS Configuration * Cisco Network and VoIP Infrastructure, Active Directory Administration, SQL Se rver Administration ____________________EXPERIENCE____________________ 2009 - Present - PRESIDENT / CONSULTANT PROACTIVE TEK, LLC, Lafayette, LA Founded Proactive Tek in 2009 with a mission to provide low cost, enterprise lev el IT services and solutions to small and medium sized businesses. In addition t o daily business operations & management, technical roles include network / syst ems consulting, disaster recovery engineering, and technical support. * Designed and successfully implemented complete network and systems infrastruct ure for "hot" backup datacenter. This provided automatic failover and complete redundancy for customer's VoIP & Microsoft infrastructure which included Cisco C ommunications Manager, Exchange 2007, SQL 2008, Active Directory, and CRM applic ations. * Demonstrated effective and consistent technical support to small and medium co rporations. * Planned and managed all aspects of projects including budgeting, staffing, qua lity assurance, scheduling, marketing, and interfacing with other organizations * Managed other support system engineers performing on-site customer service and maintenance 2008 - 2009 - DIRECTOR OF INFORMATION SYSTEMS TENACITY OPERATING, LLC, Lafayette, LA Responsible for managing all of the internal IT activities: network infrastructu re, information security, help desk, systems and applications maintenance, phone system management, IT team members, remote user support, and IT strategy. * Implemented an automated Help Desk system through existing CRM application wh ich was successfully adopted and led to increased efficiency of Help Desk * Successfully upgraded Exchange server from 03 to 07 and migrated data with no data loss * Put into operation a cost-effective file backup system through the use of off- line folder synchronization and an online backup appliance * Designed, implemented, and tested monthly, disaster recovery plan which includ ed bare metal restores as well as phone and fax contingencies * Employed and tested redundant internet connection w/ Site-to-Site VPN from Corporate office to Datacenter which eliminated company downtime due to ISP fa ilures * Successfully upgraded Cisco Communication Manager cluster and voicemail server from version 4.2 to 7.0 which greatly increased call functionality, as well as enhanced call clarity 2004 - 2008 - SYSTEMS & NETWORK ADMINISTRATOR BRUCE FOODS CORPORATION, Cade, LA Member of corporate IT department with full responsibility for 25 Windows Server 2003 / 2000 servers and 125 Windows XP Pro PCs. Server roles consist of Domain Controller, Email, Web, DNS, WINS, File Storage, SQL Database, Warehouse Manage ment, Payroll, and Spam Filter. A strong work ethic and MCSE certification trai ning helped to accomplish the following: * Implemented and maintained Windows Server 2003 Active Directory Forest Network which drastically increased internal security and network functionality. * Configured and implemented Group Policy in 4 domains which substantially decre ased help desk calls. * Configured and maintained 4 separate wireless networks for use in a Warehouse Management Project. * Installed, re-loaded, configured, and maintained over 25 servers which support ed several functions in organization. * Upgraded DNS to new Active Directory DNS which increased network reliability a nd provided name resolution over the WAN. * Implemented and configured SAN for main enterprise servers ____________________CERTIFICATIONS____________________ MCSE 2008/2003, MCSA 2003, SECURITY+, CCNA ____________________EDUCATION____________________ 2004 - B.S., Management of Information Systems UNIVERSITY OF LOUISIANA AT LAFAYETTE, Lafayette, LA ____________________ORGANIZATIONS____________________ Member MSPAlliance - The International Association of Managed Service Providers (www.ms palliance.com), is the oldest Managed Services group and the only Accrediting an d Standards based body for the Managed Services Industry. Member MSP Partners - MSP Partners is part of the managed IT services community of Comp TIA, the IT Industry Trade Association dedicated to advancing the global industr y.