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____________________SUMMARY____________________

MICROSOFT CERTIFIED SYSTEMS ENGINEER (MCSE) / CISCO CERTIFIED NETWORK ASSISTANT


(CCNA) with extensive network and enterprise system experience, as well as IT ma
nagement. Excellent problem solver and leader with strong communication, team pl
ayer, and interpersonal skills. 15 years total experience with Personal Computer
s and 6 years of field experience. Hands-on field experience includes:
* Network Planning, Hardware Configuration, TCP/IP Engineering
* System Integration, Project Management, Website Development
* Software Configuration, I.T. Documentation, Network Security
* Exchange Administration, DNS Configuration, WINS Configuration
* Cisco Network and VoIP Infrastructure, Active Directory Administration, SQL Se
rver Administration
____________________EXPERIENCE____________________
2009 - Present - PRESIDENT / CONSULTANT
PROACTIVE TEK, LLC, Lafayette, LA
Founded Proactive Tek in 2009 with a mission to provide low cost, enterprise lev
el IT services and solutions to small and medium sized businesses. In addition t
o daily business operations & management, technical roles include network / syst
ems consulting, disaster recovery engineering, and technical support.
* Designed and successfully implemented complete network and systems infrastruct
ure for "hot" backup datacenter. This provided automatic failover and complete
redundancy for customer's VoIP & Microsoft infrastructure which included Cisco C
ommunications Manager, Exchange 2007, SQL 2008, Active Directory, and CRM applic
ations.
* Demonstrated effective and consistent technical support to small and medium co
rporations.
* Planned and managed all aspects of projects including budgeting, staffing, qua
lity assurance, scheduling, marketing, and interfacing with other organizations
* Managed other support system engineers performing on-site customer service and
maintenance
2008 - 2009 - DIRECTOR OF INFORMATION SYSTEMS
TENACITY OPERATING, LLC, Lafayette, LA
Responsible for managing all of the internal IT activities: network infrastructu
re, information security, help desk, systems and applications maintenance, phone
system management, IT team members, remote user support, and IT strategy.
* Implemented an automated Help Desk system through existing CRM application wh
ich was successfully adopted and led to increased efficiency of Help Desk
* Successfully upgraded Exchange server from 03 to 07 and migrated data with no
data loss
* Put into operation a cost-effective file backup system through the use of off-
line folder synchronization and an online backup appliance
* Designed, implemented, and tested monthly, disaster recovery plan which includ
ed bare metal restores as well as phone and fax contingencies
* Employed and tested redundant internet connection w/ Site-to-Site VPN from
Corporate office to Datacenter which eliminated company downtime due to ISP fa
ilures
* Successfully upgraded Cisco Communication Manager cluster and voicemail server
from version 4.2 to 7.0 which greatly increased call functionality, as well as
enhanced call clarity
2004 - 2008 - SYSTEMS & NETWORK ADMINISTRATOR
BRUCE FOODS CORPORATION, Cade, LA
Member of corporate IT department with full responsibility for 25 Windows Server
2003 / 2000 servers and 125 Windows XP Pro PCs. Server roles consist of Domain
Controller, Email, Web, DNS, WINS, File Storage, SQL Database, Warehouse Manage
ment, Payroll, and Spam Filter. A strong work ethic and MCSE certification trai
ning helped to accomplish the following:
* Implemented and maintained Windows Server 2003 Active Directory Forest Network
which drastically increased internal security and network functionality.
* Configured and implemented Group Policy in 4 domains which substantially decre
ased help desk calls.
* Configured and maintained 4 separate wireless networks for use in a Warehouse
Management Project.
* Installed, re-loaded, configured, and maintained over 25 servers which support
ed several functions in organization.
* Upgraded DNS to new Active Directory DNS which increased network reliability a
nd provided name resolution over the WAN.
* Implemented and configured SAN for main enterprise servers
____________________CERTIFICATIONS____________________
MCSE 2008/2003, MCSA 2003, SECURITY+, CCNA
____________________EDUCATION____________________
2004 - B.S., Management of Information Systems
UNIVERSITY OF LOUISIANA AT LAFAYETTE, Lafayette, LA
____________________ORGANIZATIONS____________________
Member
MSPAlliance - The International Association of Managed Service Providers (www.ms
palliance.com), is the oldest Managed Services group and the only Accrediting an
d Standards based body for the Managed Services Industry.
Member
MSP Partners - MSP Partners is part of the managed IT services community of Comp
TIA, the IT Industry Trade Association dedicated to advancing the global industr
y.

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